Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
WestGate Mitsubishi
Raleigh, NC
192 Reviews
Filter Reviews by Keyword
By Type
Showing 192 reviews
June 25, 2018
Red flags from the start!! For starters, the car we purchased had everything we wanted or so it was advertised that way. We pulled a listing from Westgate website for our car. For starters, the car we purchased had everything we wanted or so it was advertised that way. We pulled a listing from Westgate website for our car. It was advertised as having a sunroof. Oppps turns out there was a mistake with the listing and it didn’t have a sunroof. Apologies were given and we were leaving. We were told one could be added aftermarket. So we were intrigued. Despite that red flag, we purchased anyway. We were told the car would be ready by Wednesday after the sunroof was installed. We set an appointment with our sales rep to pick it up for Friday at around noon. Friday, We arrived on to be told it wasn’t ready and that it would be ready for the following Monday. On Monday we were told for sure it would be ready for Wednesday. In the meantime, the finance department was supposed to have our paperwork ready and waiting to go with the car. Except there was no paperwork. Copies of everything I sign should be available to me, instead, we were given just a copy of the wrong contract. So my wife called multiple time asking for copies. At one point she and the woman in the finance were yelling back and forth about why there were no copies of the paperwork available to us. Then there was the misquoting of how much the extended warranty actually cost. Which took the monthly payment from one quote to an increase of almost 50 dollars. After numerous calls regarding our concerns since we still didn’t have the car, and a few apologies later the car was finally ready. We were told that it had been detailed, however, it hadn’t been detailed. A barely there interior car wipe was done. Had someone actually done a detail they would have found the necklace and the $20 bill from the previous owner that was stuck under the back passenger seat. One final issue occurred this past weekend when we received a notification to schedule maintenance service. A bit of confusion since we have the Westgate for life sticker in our window. When we called about the Westgate for life sticker we were told it only applies to new cars. Westgate for life stickers only applies to customers who buy a brand new car from Westgate. Well, then why is there a Westgate for life sticker in our car. The sticker is clearly misleading as it implies we are covered and we aren’t. We were told, “it was probably put there since we ran out of inspection stickers”. Really? Then why not take it out before you turn the car over to me with the proper stickers. It was almost like one last punch in the gut from this facility. More than a month has passed we are really pleased with our purchase. Disappointed with the buying experience and customer service but satisfied with the vehicle. More
by aeashman
Employees Worked With
Lisa, , Travis Winter, Travis Harris
June 22, 2018
Outlander fan DaRon did a great job! He worked hard to make this as simple as possible and wasn’t pushy at all. The finance and management staff were great as well. DaRon did a great job! He worked hard to make this as simple as possible and wasn’t pushy at all. The finance and management staff were great as well. More
by jstevens
Employees Worked With
DaRon Blackwell
June 14, 2018
Scott Ritter Scott was very helpful and upfront about our purchase. I appreciate his honesty and enjoyed working with him on this purchase. Just hope we don't hav Scott was very helpful and upfront about our purchase. I appreciate his honesty and enjoyed working with him on this purchase. Just hope we don't have any problems with this one. More
by Raylee1
Employees Worked With
Travis Winter, Scott Ritter
June 01, 2018
Easy to work with Travis met me when I drove up and was easy to work with and was able to expedite the process. Recommend this dealership. Would purchase from this de Travis met me when I drove up and was easy to work with and was able to expedite the process. Recommend this dealership. Would purchase from this dealership again. More
by Rav4
Employees Worked With
Travis Winter, Travis Harris
May 31, 2018
My experience MeMe Davis was very helpful and did everything possible to make sure all of my needs were met. Very caring and professional. I would recommend her to MeMe Davis was very helpful and did everything possible to make sure all of my needs were met. Very caring and professional. I would recommend her to anyone if they want a great deal professional help and great customer service. More
by Lamarlenei18
Employees Worked With
Meme Davis
May 31, 2018
Easy, no hassle they were very friendly and personable. They offered us a good deal on our trade and the price on the cx9 was great. Sales process was smooth they were very friendly and personable. They offered us a good deal on our trade and the price on the cx9 was great. Sales process was smooth More
by Mazdasforme
Employees Worked With
Travis Harris
May 30, 2018
Car buying review Great dealership. Salesmen were very helpful. Was a pleasure to work with Scott and Daniel. Will do business with again. Thanks a lot!! Terry Horton Great dealership. Salesmen were very helpful. Was a pleasure to work with Scott and Daniel. Will do business with again. Thanks a lot!! Terry Horton More
by Redman365
Employees Worked With
Travis Winter, Scott Ritter , Daniel Enriquez
May 29, 2018
Positive and efficient I came here knowing what I wanted and researched everything before coming. Travis showed me around and got into the ideal car for me that I wasn’t exp I came here knowing what I wanted and researched everything before coming. Travis showed me around and got into the ideal car for me that I wasn’t expecting More
by M4rvin
Employees Worked With
Travis Harris
May 27, 2018
Excellent customer service. I highly recommend Westgate Mitsubishi. We worked with our salesman as well as several others to get us in a new car. All involved in helping with our I highly recommend Westgate Mitsubishi. We worked with our salesman as well as several others to get us in a new car. All involved in helping with our needs were fantastic. From past car buying experiences I don’t recall getting such great treatment from start to finish. They really go the extra mile to make sure you leave happy. More
by Beasley
Employees Worked With
Jacques Michel
May 25, 2018
Efficient and knowledgeable Good service. Friendly staff. Few glitches in final financial paperwork but all worked out in the end without much hassle. Would return again for purc Good service. Friendly staff. Few glitches in final financial paperwork but all worked out in the end without much hassle. Would return again for purchase. More
by Ssppjj
Employees Worked With
Travis Winter, Jacques Michel
