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WestGate Mitsubishi

Raleigh, NC

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rated
192 Reviews

4809 Capital Blvd

Raleigh, NC

27616

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Showing 192 reviews

August 02, 2018

I had an excellent and speedy service visit My rear brake pads were replaced quickly and expertly. The customer service area was comfortable and very pleasant. The price was exactly as I antic More

by DENISESEABROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Strickland
July 30, 2018

She loves the car Jerrod!! My wife was in search of a small suv so we tried Westgate, a pond arrival we met a salesman named Jerrod who made our buying experience so pleasant al More

by Happy Car Couple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Winter, Jerrod Knight
July 28, 2018

Quick and Painless Our overall experience with West Gate Mitsubishi was pleasant. Travis Harris was cordial and engaging. His friendly and attention to detail approach More

by Nicole G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Harris
July 26, 2018

High quality service Needed to buy a good car. As soon as I arrived I got a great service and will highly recommend this dealership to my friends and family. More

by laraholm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrod Knight
July 22, 2018

Thank you Jessica was atretched a little thin. She was helping 2 or 3 families and running around. It would have been nice to have more one on one attention. Ve More

by Sykes319
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica and Lisa
July 20, 2018

Bait and Switch My husband and I drove over an hour to be told we weren't approved. We filled out the application online after hearing a commercial stating that they More

by T. Farley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Enterline in Internet Sales, Jacques Michel
July 17, 2018

Professional DaRon Blackwell was very professional and helpful with me getting my vehicle. He's has a great personality and great customer service. I really enjoye More

by Lnk1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DaRon Blackwell
July 12, 2018

Classic lowball bait and switch - waste of time Test drove car, made offer, was told car needed to be serviced as it was a recent trade. They made me wait five days, confirmed I was coming on my sch More

by American
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Graves Jr, Justin Manley?, Jerrod Knight
Jul 12, 2018 -

WestGate Mitsubishi responded

Thanks for taking my call this morning, I'm sorry that we weren't able to come to an agreement on the price of the vehicle, that we sold the vehicle of interest moments before you arrived for your appointment, and that we didn't have another vehicle in stock that fit your needs. If I find something I will definitely reach out to you. Thanks for your time and consideration! Travis J Winter General Sales Manager

Jul 26, 2018 -

American responded

I find this whole thing farcical as of 20 July, the vehicle was still on your website and my son received written response that he could come and see it that day as did a friend that called the dealership and received the same invitation. Again, I will never shop a Westgate owned dealership and will encourage my friends and anyone reading this review who may be seeking a purchase at one of your properties to shop elsewhere. Photo evidence of the written response received on July 20 can be found on Google review of this dealership.

Jul 26, 2018 -

WestGate Mitsubishi responded

The customer that gave us the deposit, and paid our asking price, picked up the vehicle yesterday. Thank you, Travis J. Winter

Jul 26, 2018 -

American responded

Then why would two people be invited to see the car in the on July 20th when you already had a deposit on the vehicle that you told me was sold on July 11th? In the phone call placed on the 20th to the dealership, when we provided the stock number 1525Q, the sales woman stated it had just come in on trade. That was two weeks after we first test drove the car. Either you were untruthful then, or are untruthful now, Anyone reading this review should know that there are other places where there are many more negative reviews about this dealership where reports of similar issues with transactions occurred. Just look them up on your favorite search engine and you will see.

July 12, 2018

Best car experience ever! Thank you Daron Blackwell! He worked really hard for our family to get into the vehicle we wanted. Everything worked God is good all the time ! More

by Tenee27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DaRon Blackwell
June 30, 2018

Car Buying Experience I was in the market for a used car with low miles and no older than 2015. Jesse White was my sales person and dealt with me throughout the buying eff More

by Regular Guy
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Williams , Jesse White
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