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West Point Lincoln

Houston, TX

4.8
255 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 255 reviews

June 30, 2026

Very quick service. Estimated 2 hours for the repair. I waited on the car and they finished in 30 minutes. More

by eldersmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Jones
Jul 02, 2026 -

West Point Lincoln responded

Hi, thank you for your review! We are so glad to hear that we were able to provide efficient service for your repair. Our goal is always to get you back on the road as quickly as possible. Thanks for choosing us for your automotive needs!

June 29, 2026

Pathetic service, however my follow conversation with the President of Westside Lincoln was encouraging to me. More

by dougdalemorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr.
Jul 02, 2026 -

West Point Lincoln responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (281) 493-2000 so we can make your experience a positive one.

June 08, 2026

Very helpful. Initially there was an issue with contacting the service department but that was rectified. More

by deh0117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
May 30, 2026

Shout out to Ms. Penny!!! We had a great experience purchasing our car. Not only did we purchase one vehicle, we ended up purchasing two in just a few days. The entir More

by Jahairamrtnz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Penny Benefield
Jun 04, 2026 -

West Point Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2026

I’ve purchased 2 used Lincoln Nautilus cars - I am very happy with both purchases. I felt they were fair prices for both. More

by robyn.pakula
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Khafipour
Jun 01, 2026 -

West Point Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. h

May 15, 2026

Bailey was awesome! She took the time to find us the right car and did everything to make the deal happen! More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey, Chris
May 16, 2026 -

West Point Lincoln responded

Hi Robert, thanks for your praise and kind comments about our team. Safe travels!

May 08, 2026

Very good experience. Received a nice loaner car and they fixed my car fairly quickly. I also had a rep from corporate call me who helped to make sure all was going well. More

by lrtree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus and Adonnica
May 16, 2026 -

West Point Lincoln responded

Hello, your satisfaction means a lot to us, and we truly appreciate you choosing West Point Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 01, 2026

Easy going and helpful staff. Brought my car to my home for an effortless transaction. More

by Jennikbean96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Castellano
May 18, 2026 -

West Point Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2026

The showroom is very attractive & attentive. . compared to others visited .. I would rate u A+…. More

by judydishman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charleston & Joe
Apr 28, 2026 -

West Point Lincoln responded

Hi, thank you so much for your positive comments about West Point Lincoln! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2026

This is a wonderful dealership from top to bottom with excellent customer service. We have been dealing exclusively with this dealership for many years and in particular with Arthur in the service departm More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Apr 27, 2026 -

West Point Lincoln responded

Hi Ron, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!