West Palm Beach Hyundai

I am so disappointed with and stressed out by West Palm Beach Hyundai. I have been in this nightmare since May 23rd of this year (2026). On that day, I was driving my Hyundai Santa Fe Sport to West Palm Be Beach Hyundai. I have been in this nightmare since May 23rd of this year (2026). On that day, I was driving my Hyundai Santa Fe Sport to West Palm Beach from Orlando because an immediate family member was in a hospital there and was being discharged despite still being ill. (But that’s another story.) Before I made it to the hospital my vehicle slowed down on the Florida Turnpike and almost came to a complete stop! The check engine light came on and I was forced to put on my hazard lights and slowly make my way to the nearest exit because it was getting late and I did not want to be stranded on the turnpike. I pulled my vehicle to the side of the road and made arrangements for the car to be towed to a local mechanic that was open late, because the Hyundai dealership service department was closed. I took a rideshare to the hospital and from there we stayed the night in a hotel. The following day the mechanic stated he replaced the check engine light sensor but the vehicle was still not working right. He suggested taking the vehicle to a Hyundai dealership because of recalls on some Hyundai engines. We left the mechanic and slowly drove to the WPB Hyundai dealership that was close by. The service department was closed so I left the vehicle there and had no choice but to take a rideshare to Orlando because my family member was not feeling well and needed to get back. (Another part of the other story.) From May 24th to June 19th, my vehicle was in their service department during which time the engine was replaced under recall. I went to WPB to pick it up and return to Orlando and the car malfunctioned when I drove it. I brought it back and the service tech said it was fine, I just wasn’t used to it being slow as an older car. I drove it off the lot and brought it back again when the check engine light came on at the gas station. Luckily I didn't go straight to the highway where I could have been in an accident! By this time the service department was closed and I found myself once again, stranded in WPB at night. I went over to the sales side that was still open and expressed my frustration. A kind hearted man who worked there by the name of Mario Henriquez bought me a train ticket and saw to it that I got to the station. The next day the service lane manager called me back and assured me that they would find out what was wrong. I was later told that it was the engine sensor light and that it was replaced. I made it clear that I wasn’t driving back to WPB and that the car needed to be brought to Orlando. Eventually, the car was returned to me. Since I got it back it has not functioned properly. I took it to a dealership here and was told it needs a new transmission. I also found out that it is not uncommon for a vehicle to have transmission failure after an engine replacement and that the vehicle should be re-examined as a “comeback” diagnostic. This never happened and I was told by the WPB Hyundai Service Lane Manager Alex that I should ask the dealership here to submit a prior authorization for goodwill to corporate. Subsequently, it was not approved and why would they, when the problem came from the service department at WPB Hyundai? Currently, my vehicle sits at home and I have no transportation to see my loved one in the hospital, go to appointments, work, anywhere, unless I rent a car or pay for a rideshare. In what universe is this fair? More

It takes roughly a week to get an in warranty 12 volt battery replaced. I recommend anyone still on warranty go to a car parts store and buy a replacement. They’ll install it for you. My comment of J battery replaced. I recommend anyone still on warranty go to a car parts store and buy a replacement. They’ll install it for you. My comment of Jan31 was written by my son who witnessed my frustration. The only thing I disagree with about what he said is “ don’t buy a Hyundai”. I have two Elantra’s and they’re great vehicles and nicely priced. Their new ownership is having some startup issues in my opinion. More

I am very disappointed with my experience at the dealership. My car (hyundai sonata) was there for one month, because I got tricked into owing close to $2,700 on repairs due to being misled and lack dealership. My car (hyundai sonata) was there for one month, because I got tricked into owing close to $2,700 on repairs due to being misled and lack of communication. I could practically never reach the person in charge of my case over the phone, so the vast majority of the communication was via text messages. When the inspection was finally completed he sent me a text message of the recommendations from the inspection for approval. One of the services listed on their was the service I went there for in the first place. thermostat replacement (this triggered my search engine light to come on). So I figured these services would be covered by my exntended warranty, especially since I saw the thermostat replacement on the list and I approved for the services to be done for that and four other items. The next day he texts me a bill for close to $2,700. I expercted to pay $50, which is what I pay for services covered by my extended warranty and I made it clear to Junior (the person handling my case) when I arrived there to drop off my car for service. Then when I asked about the thermostat replacement he told me that it was a regular maintenance item and that the warranty does not cover that service. From a common sense perspective I knew that wasn't true. I called my extended warranty company and they told me they do cover that item. I then informed Junior and he sent me a text about 1-2 days later stating that the item had been covered. Close to $800 was deducted from my bill as a result. But how he lied to me about the thermostat issue, this is how dishonest he was in the way he packaged and presented things to me. He also told me when they did their diagnostic testing that the thermostat issue was not shown. That made no sense to me, because I took the my car to autozone and when they plugged the machine to my car, the thermostat issue came up as the reason for the check engine light being on. I had another mechanic come to my house, and when he lifted the hood and attached his machine, he told me the exact same thing about the thermostat issue. I had to exhaust all of my financial means possible to pay this bill to get my car out of this place, which I should have only paid $50 if there was honesty and proper communication, which put me in a position where I'm struggling to pay other bills that are due. This was a horrible experience that casued me a lot of stress. I lost out on quite a bit of money not being able to work my job fully for a month, because I could not see any of the clients I'm required to drive to. I could only see the clients I work with online. My advice to anyone who plans to go to this place, don't take their word for anything. Do your research and fact check everything, because these people will tell you anything. More

This has to be the absolute worst service I’ve ever received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. I would not recommend coming here possibly ever. More

This has been the most disappointing dealership experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for a experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for any business—let alone one representing a luxury brand. When my brand-new Genesis stopped working, I was told it would take 5–6 days before they could even look at it. Despite multiple requests for a manager call-back, no one connected me with Leo or provided meaningful updates on my vehicle’s status. Employees repeatedly mentioned the dealership being “in transition,” but that is no excuse for the chaos and lack of accountability I experienced. A dealership should operate with efficiency, fairness, and respect for its customers. Unfortunately, this location fell short in every regard. For reference, the Northlake location has consistently delivered far superior service and professionalism—proving that it is possible to do business the right way. More

FRAUDS! !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and to !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and told them the problem. They told us to come in the next day. That night we looked on their website and found our vehicle being advertised. If you zoom in, you can see the dent when it was in their possession. We went back the next day and they saw the damage. They did NOTHING. Ismael told us that they already lost money on the vehicle and it would cost them $5000 to correct the damage. The manager refused to look up the Carfax. He was not willing to work with us AT ALL. We left without a resolution. We contacted BBB, Auto BBB, and Hyundai Customer Service. They refused to speak to any of them. I would HIGHLY RECOMMEND that if you are dealing with this group, you do cautiously. I hope you don't have to go through the nightmare we did. And, we still have a damaged bumper that clearly on line 59 of the CERTIFIED PREOWNED INSPECTION REPORT WE RECEIVED FROM NAPLETON'S states, "no visible damage to the bumper," not to mention the CARFAX was a lie too. It had been in an accident. All they had to do is the right thing and fix the bumper. More

i need brakes on my elantra. i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i made it clear i could not spend more than 1,000. he was going to order what he needed. after a week went by i reached out again and he said he would have someone call me. this morning matt texted me and told me i also need front rotors and changed the price to 1400. that was not what i discussed with marcio a week prior. matt then got defensive and told me i should finance the repairs. i am not paying huge interest to finance brakes. i waited because i would prefer the work be done at the dealership but i could have had them done at a local shop for the price marcio and i spoke about. i dont like when people come in and try and tell me i need something someone else already told me i didnt need just to try and squeeze out a commission More

Would give no stars if possible, very disappointed and upset, and I don't plan to do business here anymore unless necessary. upset, and I don't plan to do business here anymore unless necessary. More