Back

West Metro Buick GMC

Monticello, MN

4.9
1,900 Reviews
West Metro Buick GMC, formerly Kindal Buick Pontiac GMC in Buffalo, MN, was purchased by Jeff Sell in 1998 and moved to Monticello, MN in 2002. Our dealership is family owned and operated, and Jeff is in the store daily, readily accessible to meet and talk to our customers. We pride ourselves on our small-town feel and relaxed environment. West Metro is your certified Buick GMC dealer serving clients throughout Monticello and the surrounding areas. At our dealership, you’ll find a great selection of new vehicles and over 500 used vehicles for sale. Our well-connected finance experts will help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues beyond the sale. Our professional team of Buick and GMC technicians have the skills and equipment to handle all manner of maintenance and repairs. We are there for our customers throughout the life of the vehicle.
Contact Dealership

1001 Minnesota 25

Monticello, MN

55362

Directions

By Type

Showing 1,900 reviews

December 26, 2019

Wonderful to work with!! We have dealt with West Metro before and they are wonderful. Jason, Lloyd and Ryan went above and beyond in customer service. Everyone is always so he More

by JONESY20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway
December 26, 2019

Sales Experience Had problem with our salesman dropping the ball on several things. Another salesman helped get the paperwork started and helped with other items our s More

by ISAACFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Nebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway, Derek Meyers, Cian Conlow
December 25, 2019

Amazing Experience!! Tony La Plant did an amazing job explaining the details of the vehicle I purchased with no pressure to purchase!! The financing was effortless. The e More

by WENDI.STANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Meyers
December 24, 2019

Friendly staff and affordable prices Everyone was no nice here! We saw the vehicle we wanted on their website so spur of the moment we drove up there. Jason, our sales associate was so ni More

by ALEX_HEATHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2019

Awesome Jason and Ryan were wonderful to work with. I appreciated all of the effort they put into getting me and Tegan into newer vehicles! Love my new ride! More

by REDIJESS95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2019

Third time This is my third vehicle purchased at West Metro GMC. Small dealership with personalized service. Highly recommend Kent Kalkbrenner, very thorough and More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kent Kalkbrenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2019

By far the WORST experience I’ve ever had buying a vehicle upon purchasing a 27000 dollar suv.... we found out we had power steering leaks which they tried 3 times to fix and still didn’t fix.... also More

by Remerski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Colville
Dec 20, 2019 -

West Metro Buick GMC responded

First I would like to thank you for respecting me the way you did when I met with you when we were backing out your car deal, I understand how frustrated you were with the vehicle purchase and that our team had one heck of a time figuring out what was happening with this vehicle and totally understand why you lost complete faith in the vehicle and my team did the right thing to allow this to be backed out. Your check engine light issue on your trade I know frustrated you however we did nothing except park the vehicle and let it sit through this entire process, you listened to me explain this and allowed me to have my service take a look at it and at no charge to you it was what we figured cold weather start code. My wife was admitted to the ER the night before us talking and handling your situation and I very much appreciated your compassion for my situation and allowing me to assist with this situation. As the General Manager of this store unbelievably I embrace the good and bad reviews and use these as a learning experience. I did talk to my team the adamantly deny using profanity and know that this would not be acceptable, however it still does not take away from the fact we failed, and the bottom line we failed and did the right thing to allow this deal to be reversed, please accept my sincere apologies for this and I appreciate the time you took to write this lengthy review. Sincerely General Manager

December 17, 2019

New car! I unexpectedly had to purchase a new car. All of West Metro staff were very polite and eager to help! It was great experience, I would HIGHLY recommen More

by MDELONG9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

Great dealership Would refer dealership to anyone. Great place to deal with and good prices on the vehicles. Salesmen were very nice and helpful as well. Thanks More

by GUIMONT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim jones, Lloyd Hemenway, James Meyers
December 12, 2019

Could not be happier with my experience working with West Metro. Made the whole process easy and very satisfying. Great job and Thank You West Metro! More

by Greg
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway
...
111
...