West Knoxville Chrysler Dodge Jeep Ram

I was very happy that there was no pressure or hassle for my purchase. Overall one of the best dealership experiences I’ve ever had my purchase. Overall one of the best dealership experiences I’ve ever had More

Excellent response time.very courteous,Very quick on getting information to you.very informative.Also sent pictures with all information.very attentive to all needs getting information to you.very informative.Also sent pictures with all information.very attentive to all needs More

Frustrating Buying a car is extremely time consuming and frustrating. Having a salesmen go back and forth because they do not have an answer to questions is also Buying a car is extremely time consuming and frustrating. Having a salesmen go back and forth because they do not have an answer to questions is also time consuming. Shouldn't a salesman know their product? After working up a deal and agreeing to the terms to have them say we need to have the title is ridiculous. We have done this before with out a title with NO problem. Then to have a salesman send a sarcastic text is not professional and unappealing. We went to another dealer who took the trades without the paper title. The new salesman knew his product and we were in and out in 3 hours! The truck cost LESS than we would have paid for the used vehicle, and it was NEW! More

Great place to buy a Jeep and get it serviced. They are customer service oriented and work hard to make every contact with them great. Tyler in the service department is outstanding and will take good care customer service oriented and work hard to make every contact with them great. Tyler in the service department is outstanding and will take good care of you. More

Pleasant to work with, very nice salesman, very easy process. Treated us great and I would do business with them again. Vehicle was cleaned and ready for the road process. Treated us great and I would do business with them again. Vehicle was cleaned and ready for the road More

Terrible They have the worse customer service that I have EVER experienced. We waited 6 hours in their waiting area for a door to be fixed on my van. We were They have the worse customer service that I have EVER experienced. We waited 6 hours in their waiting area for a door to be fixed on my van. We were told 2 hours. More

Very courteous, eager to meet and service your needs, not pushy sales, clean and friendly service. I will recommend family and friends to go to this dealer. pushy sales, clean and friendly service. I will recommend family and friends to go to this dealer. More

Service was relatively quick which was a good thing. Brought in my Jeep for a basic oil change. Found out at checkout the price was over $60 and that was with a coupon!? Most every Jeep dealership I’ Brought in my Jeep for a basic oil change. Found out at checkout the price was over $60 and that was with a coupon!? Most every Jeep dealership I’ve ever felt with has an oil change for around $30... what’s special about this one? Also, my check engine light is on and nothing notated on my paperwork about it or was it mentioned at check out. Customer service needs some work. More

Very professional sales experience. I would definitely recommend Bernard Harrell as your sales rep. I will return to Jim Cogdill for my nex car purchase. recommend Bernard Harrell as your sales rep. I will return to Jim Cogdill for my nex car purchase. More

Quick friendly.willing to go the extra mile. They were working hard to address all my needs. Would recommend them to anyone happy with my purchase working hard to address all my needs. Would recommend them to anyone happy with my purchase More