West Knoxville Chrysler Dodge Jeep Ram

Frustrating Buying a car is extremely time consuming and frustrating. Having a salesmen go back and forth because they do not have an answer to questions is also Buying a car is extremely time consuming and frustrating. Having a salesmen go back and forth because they do not have an answer to questions is also time consuming. Shouldn't a salesman know their product? After working up a deal and agreeing to the terms to have them say we need to have the title is ridiculous. We have done this before with out a title with NO problem. Then to have a salesman send a sarcastic text is not professional and unappealing. We went to another dealer who took the trades without the paper title. The new salesman knew his product and we were in and out in 3 hours! The truck cost LESS than we would have paid for the used vehicle, and it was NEW! More

Great place to buy a Jeep and get it serviced. They are customer service oriented and work hard to make every contact with them great. Tyler in the service department is outstanding and will take good care customer service oriented and work hard to make every contact with them great. Tyler in the service department is outstanding and will take good care of you. More

Pleasant to work with, very nice salesman, very easy process. Treated us great and I would do business with them again. Vehicle was cleaned and ready for the road process. Treated us great and I would do business with them again. Vehicle was cleaned and ready for the road More

Terrible They have the worse customer service that I have EVER experienced. We waited 6 hours in their waiting area for a door to be fixed on my van. We were They have the worse customer service that I have EVER experienced. We waited 6 hours in their waiting area for a door to be fixed on my van. We were told 2 hours. More

Very courteous, eager to meet and service your needs, not pushy sales, clean and friendly service. I will recommend family and friends to go to this dealer. pushy sales, clean and friendly service. I will recommend family and friends to go to this dealer. More

Service was relatively quick which was a good thing. Brought in my Jeep for a basic oil change. Found out at checkout the price was over $60 and that was with a coupon!? Most every Jeep dealership I’ Brought in my Jeep for a basic oil change. Found out at checkout the price was over $60 and that was with a coupon!? Most every Jeep dealership I’ve ever felt with has an oil change for around $30... what’s special about this one? Also, my check engine light is on and nothing notated on my paperwork about it or was it mentioned at check out. Customer service needs some work. More

Very professional sales experience. I would definitely recommend Bernard Harrell as your sales rep. I will return to Jim Cogdill for my nex car purchase. recommend Bernard Harrell as your sales rep. I will return to Jim Cogdill for my nex car purchase. More

First Oil and Filter Change Quick, courteous service for my initial oil and filter change on my 2020 RAM 1500. Was informed that the factory fill was full synthetic and the deal Quick, courteous service for my initial oil and filter change on my 2020 RAM 1500. Was informed that the factory fill was full synthetic and the dealer replaced it with Pennzoil Full Synthetic and an OE Mopar filter. Very good experience. More

Quick friendly.willing to go the extra mile. They were working hard to address all my needs. Would recommend them to anyone happy with my purchase working hard to address all my needs. Would recommend them to anyone happy with my purchase More

Awesome Service Department While on a trip to Florida in our 2015 RAM Eco Diesel, it displayed a throttle control error and went into the limp mode. We drove it to the closest d While on a trip to Florida in our 2015 RAM Eco Diesel, it displayed a throttle control error and went into the limp mode. We drove it to the closest dealership in Georgia, 200 miles from Knoxville. Within a week they claimed to have found the problem but, the same error code appeared in less than a mile of drive. After approximately 30 days, they diagnosed the problem as the EGR cooler. This was an existing recall with the parts on national back order. FCA assisted in expediting parts shipment and after about 2 months, the pars arrived. With the help of FCA and Jim Cogdill service manager, we attempted to have the truck brought back no Knoxville but the Georgia dealership would not release the parts. After 81 days, we received a text stating that the truck was repaired. After test driving, the same code appeared and went back into limp mode. We then noticed 2 boxes in the back seat floorboard and the engine housing cover in the truck bed. The boxes contained the new parts. The new EGR cooler and intake manifold had not been installed even though the repair ticket had been signed as completed. After a phone call, FCA authorized Jim Cogdill to pick up our truck and take back to their service department. After it’s arrival, the truck was repaired within 24 hours. Roger Boatner and his service technicians are awesome! The dealership in Georgia is Don Jackson Dodge in Union City. Their level of incompetence is mind boggling. Thank you, Jim Cogdill!! More