West Knoxville Chrysler Dodge Jeep Ram

Poor (being kind) Terrible customer service!!! No one returns call and when you do get through you get "disconnected" and then no return call. Sales, Sales Manager, Gen Terrible customer service!!! No one returns call and when you do get through you get "disconnected" and then no return call. Sales, Sales Manager, General Manager -- no response. I will NEVER buy a car from this dealership and strongly recommend that others avoid this company. They tout their status as the "largest dealer in east TN" -- bet that will not last long. Avoid - save your time and money. I learned my lesson - the hard way. More

Nightmare! I am not one to post negative reviews but after my recent experience at Jim Cogdill Dodge I felt the need to express my disappointment. Worst car buyi I am not one to post negative reviews but after my recent experience at Jim Cogdill Dodge I felt the need to express my disappointment. Worst car buying experience ever! Sleazy salesman, misleading sales manager, NO response to multiple calls and e-mails. Do yourself a big favor and drive the extra 10 miles to Lenoir City CDJR. More

Service Your Car Elsewhere! Several very, very, very poor experiences with Jim Cogdill's service group ... unfortunately, across the whole of the experience. Poor treatment of m Several very, very, very poor experiences with Jim Cogdill's service group ... unfortunately, across the whole of the experience. Poor treatment of my wife when she went in, poor quality of the actual service work (returned the Jeep to us saying it was fixed the first time - and boy, it sure wasn't; then, returned it the second time, saying that it's running normally and there's nothing else they can do). I then took it down to Lenoir City & those guys did a fantastic job ... not only with their customer service, but they found all the problems (and there were several) and got us squared away. More

Horrible service, horrible communication!! Horrible, horrible, horrible. They are working on my 2015 Jeep. They had to order parts and over a week later the parts are still not in. They don't k Horrible, horrible, horrible. They are working on my 2015 Jeep. They had to order parts and over a week later the parts are still not in. They don't know when the delivery truck with my parts on it left Atlanta they just know my parts were supposed to be delivered over 4 days ago?!! Not sure why they cannot make a phone call and research a little further? But the real issue is the way I am spoke too. The customer service rep reports he has worked there for years. I will have to say that his customer service skill is low on the list of his job duties. It has been a chaotic experience and at this point I just want my Jeep back and I feel like the my service rep thinks it is funny. I have been promised phone calls but I always have to call and check the status. This is the same reason I did not buy my Jeep from this dealership. The communication is terrible and unprofessional. I honestly do not understand how this business keeps the doors open. My experience has been horrible and I hope if you are reading this you will save yourself some time and look elsewhere. If you do go watch for the red flags the will become clear to you very quickly. More

very poor 2013 wrangler leaking water inside cabin dealership had it for nine days did not fix it gary the service mgr was very rude and short tempered he shou 2013 wrangler leaking water inside cabin dealership had it for nine days did not fix it gary the service mgr was very rude and short tempered he should be fired did not fix leaks left the jeep full of water I ordered parts online fixed it myself in 45 min now my carpets are dry this is not a five star dealership they suck don't do business with them More

"WE DO NOT NEED YOUR BUSINESS" In Oct of 2013, I had a flat tire and it needed to be replaced. I was new to the Knoxville area and so I went Jim Cogdill, the nearest Chrysler deale In Oct of 2013, I had a flat tire and it needed to be replaced. I was new to the Knoxville area and so I went Jim Cogdill, the nearest Chrysler dealership. The man at the service desk ordered the wrong size tire, partly my fault as I did not know anything about tire sizes ! When I was trying to correct the mistake, he ignored me and took a phone call. When I tried to explain to the manager why I was upset, he told me that if I was that unhappy, they did not NEED my business. Even after all these months, I still have a such a bad feeling about this dealership that I wrote this review ! More

Dealership entered in to an agreed upon deal and the general manager stepped in and then wanted more money...with an attitude! I purchased a car here in the past and did not heed warnings from others. general manager stepped in and then wanted more money...with an attitude! I purchased a car here in the past and did not heed warnings from others. I purchased the new vehicle from another dealer at an even better price and never once did they say "we are losing money" or attempt to guilt trip me into more money. Keffer Jeep in Charlotte was absolutely incredible at customer service and follow up. I did not realize it was so bad at Jim Cogdill Dodge in Knoxville until I experienced a truly great sales staff and excellent service at Keffer. More

Mr. Taylor was full of knowledge and very pleasant to deal with. An asset to dealership ..!! I look forward to dealing with him in the near future. deal with. An asset to dealership ..!! I look forward to dealing with him in the near future. More

I've used Cogdill as my factory service location for my Jeep and multiple Dodge Durangos since buying a home in Knoxville in 2004. They have serviced a 1997 Wrangler Sport, a 2001 Durango 4.7 SLT+, a 2006 Jeep and multiple Dodge Durangos since buying a home in Knoxville in 2004. They have serviced a 1997 Wrangler Sport, a 2001 Durango 4.7 SLT+, a 2006 Durango HEMI Limited, and now my 2012 Durango HEMI Citadel. On each one they have done excellent work and rarely, if ever, have had an issue that they haven't resolved in one visit. Gary has always run a very professional Service Department under Roger Boatner's immediate direction. I have used John Adorante's service team olmost exclusively over the years and I am always happy with the job they do. They do go the extra mile, as one day while I was out of town, my father, who was handicapped called me with a problem on his Grand Caravan. It was late in the day, but I called and spoke to Roger once I found out that John was off. Roger told me to have my father drive up and ask for him by name and he'd take care of his situation personally. My father called me back a couple of hours later to say that they had fit his van in just before they were closing up and got him back on the road. Great bunch of guys. More

Horrible Service!! We took our Jeep in to have the heater core replaced. They said it would be a two day job. Five days later...still no car. When we did get it back (on the sixth day) there were hoses stick core replaced. They said it would be a two day job. Five days later...still no car. When we did get it back (on the sixth day) there were hoses sticking out of the floor board, the dash wasn't snapped together properly and vents were broken. Our complaints were not taken serious by the manager. He accused us of doing the damage ourselves. A second look by another manager concluded it would have been impossible for us to do it seeing as we would have to take the entire dash apart to pull the hoses out. After another two days of repairs, they did not offer a single concession, rebate, oil change, NOTHING! They had the nerve to say that them fixing it was simply enough. We would not recommend this place to anyone! More