West Knoxville Chrysler Dodge Jeep Ram

Purchase new vehicle Everyone was very helpful and easy to work with. They worked hard to get me the best deal. They also helped my son get a great deal on the trade in. Everyone was very helpful and easy to work with. They worked hard to get me the best deal. They also helped my son get a great deal on the trade in. More

Service Department - repeat issue with vehicle, 5 months ago My wife made an appointment a week ago, concerning an engine issue in our van that they worked on 5 months ago. The service person, Mark P, was rude a My wife made an appointment a week ago, concerning an engine issue in our van that they worked on 5 months ago. The service person, Mark P, was rude and dismissive from the very start. He blamed my wife for not giving the whole problem when she called, instead of what his peer wrote down. So, there was no engine tech there to look at our vehicle. But, Mark still wanted us to leave our vehicle there, with no ETA of when it would be looked at. The date is 11/7 and the earliest known time for a tech is 11/14. Mark disrespected my wife twice in the communication. Mark was very combative from the beginning and he did not try to find out who took my wife’s phone call, a week ago. We have since found someone else to check out our vehicle in a few days. I have heard bad things and I have seen bad reviews of the service department and our experience solidifies this fact. Never again. More

2016 Toyota Tundra Overall experience was excellent, excellent customer service,extremely friendly dealership, treated with upmost respect. I would definitely consider a Overall experience was excellent, excellent customer service,extremely friendly dealership, treated with upmost respect. I would definitely consider another purchase from this dealership in the near future. Thank you. Another satisfied customer! More

New Wrangler purchase Pleasant purchase experience. No pressure, full disclosure, good selection, fair price. Salesman (Paul) was thorough, professional and friendly. Pleasant purchase experience. No pressure, full disclosure, good selection, fair price. Salesman (Paul) was thorough, professional and friendly. I had not gone in planning to trade my ‘05 Wrangler for a new one but the price was attractive so - why not. More

Great people I was in and out excellent service and companythe people are sociable keep up the great work and i look forward to bringing and continuing to be a loy I was in and out excellent service and companythe people are sociable keep up the great work and i look forward to bringing and continuing to be a loyal customer More

Great salesman and service Went above and beyond to make our buying experience the best. Highly recommend these guys when buying a vech. This will be my third vehicle purchased Went above and beyond to make our buying experience the best. Highly recommend these guys when buying a vech. This will be my third vehicle purchased from Jim Cogdill More

Jeremy Davis and Lo are ROCKSTARS Jeremy Davis & Lo at Jim Cogdill C/J/D went above and beyond to help my wife and I purchase a new 2019 Cherokee TrailHawk Elite. It was my gift to her Jeremy Davis & Lo at Jim Cogdill C/J/D went above and beyond to help my wife and I purchase a new 2019 Cherokee TrailHawk Elite. It was my gift to her for our 15 year wedding anniversary this September. It was truly an awesome buying experience. I highly recommend anyone reading this post to ask for Jeremy Davis and his Sales Manager Lo for your next Chrysler/Jeep/Dodge. Some of the best customer service I’ve ever received at a car dealership ever. More

Great Dealership Started looking online for a vehicle and called Jim Cogdill and got a great salesman Bernard. Nice people to work with and wanting to get you what you Started looking online for a vehicle and called Jim Cogdill and got a great salesman Bernard. Nice people to work with and wanting to get you what you want at a decent price. Had to order a Jeep but it only took 35 days and probably the smoothest auto transaction I’ve ever done. Definitely go back if I need another vehicle. More

Dishonest Bought a 2015 Dodge Charger from them in August 2015. Was told that it had a clean Car fax. I went today to trade and was informed that the car had Bought a 2015 Dodge Charger from them in August 2015. Was told that it had a clean Car fax. I went today to trade and was informed that the car had been in an accident with a police report filed. I don’t deal with dishonest people. They should have to refund something on the car for lying. They will get caught and then I will have my turn. Don’t deal with them if you don’t want lied to More

phone call Called today about a recall part for my car. Got a recorded message that said i would be called back. I was not called back. I guess Codgill Dodge do Called today about a recall part for my car. Got a recorded message that said i would be called back. I was not called back. I guess Codgill Dodge does not want to do work that they can't collect money on. My car is at Rocky Top in Kodak. Melinda Waddell More