West Knoxville Chrysler Dodge Jeep Ram

Fantastic!!!! I can not express how happy I am with the service I received from my salesman and the finance guy, they truly worked heard to give me the best of deal I can not express how happy I am with the service I received from my salesman and the finance guy, they truly worked heard to give me the best of deal they could make, and they was very attentive and courteous to our needs More

Excellent buying experience We really enjoyed working with you! You not only answered all of our questions throughout the searching and buying process, but you also came throu We really enjoyed working with you! You not only answered all of our questions throughout the searching and buying process, but you also came through with the running boards AT NO EXTRA CHARGEJ The truck is everything we looked for and needed- and at a very good, fair price. We will most definitely recommend you to all of our friends should they need a new vehicle. Your Service department manager made personal contact with us as well as the Parts department manager. So far, we remain extremely impressed at the professionalism, courtesy, and business ethic exhibited by not only you but the Jim Cogdill staff. We will most certainly give you the very best survey rating possible. More

Purchase new vehicle Everyone was very helpful and easy to work with. They worked hard to get me the best deal. They also helped my son get a great deal on the trade in. Everyone was very helpful and easy to work with. They worked hard to get me the best deal. They also helped my son get a great deal on the trade in. More

Service Department - repeat issue with vehicle, 5 months ago My wife made an appointment a week ago, concerning an engine issue in our van that they worked on 5 months ago. The service person, Mark P, was rude a My wife made an appointment a week ago, concerning an engine issue in our van that they worked on 5 months ago. The service person, Mark P, was rude and dismissive from the very start. He blamed my wife for not giving the whole problem when she called, instead of what his peer wrote down. So, there was no engine tech there to look at our vehicle. But, Mark still wanted us to leave our vehicle there, with no ETA of when it would be looked at. The date is 11/7 and the earliest known time for a tech is 11/14. Mark disrespected my wife twice in the communication. Mark was very combative from the beginning and he did not try to find out who took my wife’s phone call, a week ago. We have since found someone else to check out our vehicle in a few days. I have heard bad things and I have seen bad reviews of the service department and our experience solidifies this fact. Never again. More

2016 Toyota Tundra Overall experience was excellent, excellent customer service,extremely friendly dealership, treated with upmost respect. I would definitely consider a Overall experience was excellent, excellent customer service,extremely friendly dealership, treated with upmost respect. I would definitely consider another purchase from this dealership in the near future. Thank you. Another satisfied customer! More

New Wrangler purchase Pleasant purchase experience. No pressure, full disclosure, good selection, fair price. Salesman (Paul) was thorough, professional and friendly. Pleasant purchase experience. No pressure, full disclosure, good selection, fair price. Salesman (Paul) was thorough, professional and friendly. I had not gone in planning to trade my ‘05 Wrangler for a new one but the price was attractive so - why not. More

Great people I was in and out excellent service and companythe people are sociable keep up the great work and i look forward to bringing and continuing to be a loy I was in and out excellent service and companythe people are sociable keep up the great work and i look forward to bringing and continuing to be a loyal customer More

Great salesman and service Went above and beyond to make our buying experience the best. Highly recommend these guys when buying a vech. This will be my third vehicle purchased Went above and beyond to make our buying experience the best. Highly recommend these guys when buying a vech. This will be my third vehicle purchased from Jim Cogdill More

Jeremy Davis and Lo are ROCKSTARS Jeremy Davis & Lo at Jim Cogdill C/J/D went above and beyond to help my wife and I purchase a new 2019 Cherokee TrailHawk Elite. It was my gift to her Jeremy Davis & Lo at Jim Cogdill C/J/D went above and beyond to help my wife and I purchase a new 2019 Cherokee TrailHawk Elite. It was my gift to her for our 15 year wedding anniversary this September. It was truly an awesome buying experience. I highly recommend anyone reading this post to ask for Jeremy Davis and his Sales Manager Lo for your next Chrysler/Jeep/Dodge. Some of the best customer service I’ve ever received at a car dealership ever. More

Great Dealership Started looking online for a vehicle and called Jim Cogdill and got a great salesman Bernard. Nice people to work with and wanting to get you what you Started looking online for a vehicle and called Jim Cogdill and got a great salesman Bernard. Nice people to work with and wanting to get you what you want at a decent price. Had to order a Jeep but it only took 35 days and probably the smoothest auto transaction I’ve ever done. Definitely go back if I need another vehicle. More