West Kendall Toyota

Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a fr salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota. More

# Extremely Disappointing Experience with West Kendall Toyota Service Department I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, parti Toyota Service Department I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation. My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle had been calibrated. Unfortunately, the problem continued. In September 2026, I returned to West Kendall Toyota for routine maintenance, including an oil change and tire rotation. I informed my service advisor that the same braking issue was still occurring. To my surprise, I was told that the vehicle needed to remain at the dealership because something was wrong, even though no diagnostic trouble codes were present. Following another inspection, I was informed that an impact on the right side of my vehicle, which occurred in **April 2019**, had allegedly caused a sensor to become misaligned. According to the dealership, this was responsible for the intermittent braking issue. **It is important to emphasize that this impact occurred more than seven years ago.** Despite this, my vehicle's dashboard display, speedometer, and available safety and driver-assistance features remained accessible and operational until my most recent service visit in September 2026. However, what happened afterward was even more concerning. **When I brought my vehicle to the dealership, the dashboard display and its available functions were operating. When the vehicle was returned to me, I could no longer access the speedometer display or several features associated with the vehicle's safety and driver-assistance systems, including cruise control and the pre-collision system.** These functions had remained accessible for years, despite the previously existing condition of the sensor. This raises a serious question: **Why were these functions disabled during this particular service visit when they had remained accessible for years, despite the same previously existing condition?** I returned to the dealership and requested that the vehicle's display and previously accessible functions be restored to the condition in which I had delivered it. I spoke with Vanessa, whom I understood to be the second person in charge of the Service Department. She informed me that they would not restore those functions until I repaired the sensor. I explained that I was not requesting a repair of the sensor at that moment. I was simply asking why functions that had been available when I brought my vehicle in were no longer accessible after the dealership's intervention. **I also requested written documentation explaining the changes made to my vehicle, the dealership's position, and my concerns as a customer. My request was refused.** When I insisted on receiving written documentation before leaving, the police were called. The responding officers explained that they could not resolve the dealership dispute and suggested that I seek assistance elsewhere. I found this situation extremely disappointing and unnecessary. I had approached the dealership seeking an explanation and documentation regarding changes to my vehicle, not a confrontation. My concern is not merely the original sensor issue. It is that my vehicle was returned with previously accessible functions disabled, and the dealership refused both my request to restore them and my request for a written explanation. **The impact cited by the dealership occurred in April 2019, yet these functions remained accessible until September 2026.** I believe this significant timeline deserves a clear technical explanation. Customers deserve tran More

I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experien Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting room. This is the best place to buy and service your vehicle! Thank you West Kendall Toyota for all these years! More

Terrible experience as an out-of-state buyer attempting to pay full price for a RAV4. Dealer communication was awful, and their disorganization and unprofessionalism was the worst I've seen in many years o to pay full price for a RAV4. Dealer communication was awful, and their disorganization and unprofessionalism was the worst I've seen in many years of car buying. I can only attest to how they handle an out-of-state/remote buyer, but I wouldn't recommend purchasing from them under those circumstances. The unprofessionalism ranged from the salesperson all the way through the sales and finance managers. There are far better car dealerships around. More

Very unhappy with the service at West Kendall Toyota. I waited over 3 and a half hours for my car, and nobody told me it was ready. I was left waiting for no reason. Poor communication and a complete was I waited over 3 and a half hours for my car, and nobody told me it was ready. I was left waiting for no reason. Poor communication and a complete waste of my time. I’m very upset and do not recommend their service department. More

I had the opportunity of dealing with Service Advisor Miss Kelly Monroy , she is Professional ,knlowedgeable and fast. I a very happy with the service at this Dealership. Thank you for your service. Miss Kelly Monroy , she is Professional ,knlowedgeable and fast. I a very happy with the service at this Dealership. Thank you for your service. More

Thank you Alain Dominguez for yur attention. I really appreciate A 10 for Alain Dominguez I really appreciate A 10 for Alain Dominguez More

I had took my Toyota tundra for oil change steed Motor oil they put transmission fluid messed up my truck. Service manager Melissa 13800 Sw 136 st. Miami Fl 33186 Mauricio service advisor and Justin oil they put transmission fluid messed up my truck. Service manager Melissa 13800 Sw 136 st. Miami Fl 33186 Mauricio service advisor and Justin Garcia service advisor when complaints are file they damage your auto and they sabotage your auto. And they cover up. Toyota should all be closed up no one should by any auto or by any auto they covers things up . And they are all layers and cover up things . They were good ones but now they are no good and they are worst to the worst. And soo low that they stoled my daughters food donated by the church how low can you be . More