West Houston Subaru

the entire hour was fast from start to finish. The entire place was supper clean. Everyone of the employees was friendly and trying to help you. The coffee was good and hot. The waiting room was quiet and a place was supper clean. Everyone of the employees was friendly and trying to help you. The coffee was good and hot. The waiting room was quiet and and clean. All questions ash were quickly answered. Plus the restroom was close and clean. More

Oil change service was scheduled ahead of time. The service started on time and completed on time with all that was requested. Several questions were answered. Excellent service!!!! Well done Karla!!! service started on time and completed on time with all that was requested. Several questions were answered. Excellent service!!!! Well done Karla!!! More

Great service! I've been to some dealerships with an appointment and they wanted the car several hours or more, even for a simple oil change. Hiep Vo took me right in, indicated it might take an hour a appointment and they wanted the car several hours or more, even for a simple oil change. Hiep Vo took me right in, indicated it might take an hour and half. I was given updates on the progress, and 45 minutes later the car was back, oil & filter changed, car washed, vacuumed and ready to go. Never had better service! More

Just got our second Subie and wouldn't go anywhere else. We bought our 2019 Crosstrek lease out which we got new from West Houston and picked up a new 2021 Forester Touring. We bought our 2019 Crosstrek lease out which we got new from West Houston and picked up a new 2021 Forester Touring. More

Great service. Friendly and quick also keeps you informed as to how things are progressing. Thank you for the wonderful experience and getting my car repair done quickly. as to how things are progressing. Thank you for the wonderful experience and getting my car repair done quickly. More

Great job and I have only good things to say about the service department here. 5 stars.....thank you so much for the wonderful job! service department here. 5 stars.....thank you so much for the wonderful job! More

Karla kept me informed on the meaning of each repair that I wanted done after the mechanic did his assessment. I really appreciate being informed before making the decisions. Great service. I wanted done after the mechanic did his assessment. I really appreciate being informed before making the decisions. Great service. More

Hiep Vo has been very understanding, accommodating, professional and most of all honest. Thank you for going above and beyond to remedy my car issues! professional and most of all honest. Thank you for going above and beyond to remedy my car issues! More

Manipulative LIARS & THIEVS The sales manager offered windshield/body paint service plans complementary with the purchase of a 2,500$ extended warranty plan. Only when home di The sales manager offered windshield/body paint service plans complementary with the purchase of a 2,500$ extended warranty plan. Only when home did I realize that he lied and we were charged 900$ for windshield, $950 for body paint, and $2,500 for manufactures warranty. Over 4500$ in addition to vehicle price. Went bank the next day to cancel, but was only able to cancel the manufactures warranty and the body paint service plan. They already sprayed their “magical” spray on the windshield so they wouldn’t cancel. I don’t have any problem with the car salesman Ken, but his sales manager is a LIAR and a THIEF (Middle Eastern looking man with a long black beard). I feel sorry for them that they have to lie every single day to make a living. I do not recommend this place!!!! More

West Houston Subaru LIARS Literally as I'm pulling out in my recently purchased used 08 Hyundai Accent the check engine light comes on. Since it's a used car I purchased it "as Literally as I'm pulling out in my recently purchased used 08 Hyundai Accent the check engine light comes on. Since it's a used car I purchased it "as is" and without any warranty. After the suggestion of my wife I reluctantly call our salesman about the issue who had absolutely no obligation to help and had every right to remind of the fact it was purchased "as is" and without warranty. However the salesman did offer to help since it was after hours I had to bring the car back at my earliest convenience during regular hours. Considering the dealership is an hour away from my home it was about a week before I could go back. I had the codes read during that week so I knew what I was facing. It had 2 codes 1 of which I took care of. On the day I'm to return to the dealership the check engine light goes out by itself so rather than making the hour drive I called and informed them of the update and that's when all the lies and empty promises was made right telling me that they had to inspect the car to process the registration they also said that would give me a complimentary oil change and new o2 sensors (the other code) and also told me when I picked up my car that they replaced the o2 sensors and performed an oil change. Well after I posted my review on another site the general manager confirms what I already knew because he says well after checking our records we performed 2 inspections on your vehicle and it never gave us a code for bad o2 sensors so no they wasn't replaced and as for the oil change it was performed just before you purchased the car. I'm very satisfied with my car and the fact that the o2 sensors were never replaced or the oil never changed but I'm not satisfied with being told it was and had to put out bad reviews to find out the truth. More