West Houston Subaru

Fast, professional & always invested in customer’s’ satisfaction. Costs are always in line or lower than other places. satisfaction. Costs are always in line or lower than other places. More

Very courteous add informative in every step of the process from vehicle selection. Always available for questions and concerns and finds out the best options for you process from vehicle selection. Always available for questions and concerns and finds out the best options for you More

Purchase a CPO Subaru Ascent from one of the most professional and knowledgeable sales advisors I've had the please to have (Ricardo Calderon). My experience from the online request, to test drive an professional and knowledgeable sales advisors I've had the please to have (Ricardo Calderon). My experience from the online request, to test drive and the entire buying experience, great vehicle great staff, excellent choice to buy there. More

For over 25 yrs, I was dedicated to this dealership. Bought 6 different Subarus from them (all new)- WILL NEVER RETURN. I used to believe I had the best dealership ever. They have gone downhill severe Bought 6 different Subarus from them (all new)- WILL NEVER RETURN. I used to believe I had the best dealership ever. They have gone downhill severely. Customer Service is now a thing of the past @ West Houston Subaru. GM is a joke. Frank really put the dealership in the wrong hands. No more "really, really, happy customers", they will need to revise their motto. So sad More

The service was efficient and communication was excellent. I highly recommend this location for service. excellent. I highly recommend this location for service. More

The service associate, Viep, is a great member of your staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. More

They completed the service on time and at the cost stated upfront. The service advisor was very helpful and the facilities are very nice. upfront. The service advisor was very helpful and the facilities are very nice. More

Finally an honest dealership! The salesmen I worked with Chris & John were honest and upfront from the beginning. Answered all our questions even days after placing our order. W The salesmen I worked with Chris & John were honest and upfront from the beginning. Answered all our questions even days after placing our order. We have been working on buying a used vehicle for months and dealerships we were going to were constantly adding extra fees, cost or market adjustments. We are patient and aren't in a situation that we need a vehicle immediately so we're in no rush to find the car to purchase. Because of the prices for used were matching (or exceeding) a brand new vehicle we decided to see about buying new. We were able to factory order the car at our exact specifications at MSRP (no mark-up) & TTL only! Signed an agreement for the drive out price. Now we wait until it gets here. Will update when we receive. If you are in the market for a new Subaru - West Houston Subaru. We have multiple Subaru dealerships in the Houston area and West Houston Subaru seems to be the only one not playing games or marking above MSRP right now. The team of Chris and John are absolutely worth the drive! More

In my opinion, very slow on processing an internet order. The parts department claimed their third party provider was at fault. My contract was with western houston subaru, not their third party provider. The parts department claimed their third party provider was at fault. My contract was with western houston subaru, not their third party provider. The parts department did not know that a special was being run and held unnecessarily my order until I called them. they appeared to be clueless within the parts department. I would not recommend them to anyone. big retail web store is delivering within seven days at a lower price with easy communications and an updated item tracking flow. More