West Houston Subaru

The service associate, Viep, is a great member of your staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. More

They completed the service on time and at the cost stated upfront. The service advisor was very helpful and the facilities are very nice. upfront. The service advisor was very helpful and the facilities are very nice. More

In my opinion, very slow on processing an internet order. The parts department claimed their third party provider was at fault. My contract was with western houston subaru, not their third party provider. The parts department claimed their third party provider was at fault. My contract was with western houston subaru, not their third party provider. The parts department did not know that a special was being run and held unnecessarily my order until I called them. they appeared to be clueless within the parts department. I would not recommend them to anyone. big retail web store is delivering within seven days at a lower price with easy communications and an updated item tracking flow. More

Finally an honest dealership! The salesmen I worked with Chris & John were honest and upfront from the beginning. Answered all our questions even days after placing our order. W The salesmen I worked with Chris & John were honest and upfront from the beginning. Answered all our questions even days after placing our order. We have been working on buying a used vehicle for months and dealerships we were going to were constantly adding extra fees, cost or market adjustments. We are patient and aren't in a situation that we need a vehicle immediately so we're in no rush to find the car to purchase. Because of the prices for used were matching (or exceeding) a brand new vehicle we decided to see about buying new. We were able to factory order the car at our exact specifications at MSRP (no mark-up) & TTL only! Signed an agreement for the drive out price. Now we wait until it gets here. Will update when we receive. If you are in the market for a new Subaru - West Houston Subaru. We have multiple Subaru dealerships in the Houston area and West Houston Subaru seems to be the only one not playing games or marking above MSRP right now. The team of Chris and John are absolutely worth the drive! More

Knowledgeable, efficient, friendly people. Great dealership to work with--appreciate the great maintenance from the service department. Great dealership to work with--appreciate the great maintenance from the service department. More

Fast, convenient and hospitable. Made an appointment, got the service I required and was even offered a shuttle, but the service was quick enough that I didn’t even need it. Made an appointment, got the service I required and was even offered a shuttle, but the service was quick enough that I didn’t even need it. More

Service is always excellent. Car is returned nice and clean. Questions about the car are answered by the service person or by a tech if needed. Car is returned nice and clean. Questions about the car are answered by the service person or by a tech if needed. More

The staff were very helpful from start to finish. Special mention to Mr. John Vahlcamp. He treated us like family. Thank you so much sir! 10 stars to all of you. Special mention to Mr. John Vahlcamp. He treated us like family. Thank you so much sir! 10 stars to all of you. More

When in without appt after road hazard incident. No problem…car was checked for damage and tire replaced. Also completed a maintenance service while there. Washed my car and I was back on the road No problem…car was checked for damage and tire replaced. Also completed a maintenance service while there. Washed my car and I was back on the road 2 hours later. Very impressive. More

West Houston Subaru made my car buying easy. John Vahlkamp is knowledgeable about the car and knows how to make a good deal for both parties. He cares about his customers. John Vahlkamp is knowledgeable about the car and knows how to make a good deal for both parties. He cares about his customers. More