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West Houston Subaru
Houston , TX
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 109 reviews
January 24, 2023
I have had my Subaru services done at West Houston Subaru since my purchase June 2018 . I am very satisfied with the services. When there was an issue, it was promptly resolved for which I am grateful. I since my purchase June 2018 . I am very satisfied with the services. When there was an issue, it was promptly resolved for which I am grateful. I appreciate being able to trust their work. More
by pharalson
Employees Worked With
Manager
January 17, 2023
I was exceedingly pleased with my buying experience. Simon truly "listened" to the options I was willing to have and especially to options that I did NOT want. I have routinely been frustrated with "p Simon truly "listened" to the options I was willing to have and especially to options that I did NOT want. I have routinely been frustrated with "packages" that do not reflect our needs. Simon was able to help us with that. I really enjoyed our purchase process. We delayed our purchase due to COVID and I am glad that we did! More
by Smiley Gal
Employees Worked With
Seruya, Simon
December 26, 2022
Very courteous add informative in every step of the process from vehicle selection. Always available for questions and concerns and finds out the best options for you process from vehicle selection. Always available for questions and concerns and finds out the best options for you More
by priya05nair
Employees Worked With
Errol Bancroft
December 19, 2022
Purchase a CPO Subaru Ascent from one of the most professional and knowledgeable sales advisors I've had the please to have (Ricardo Calderon). My experience from the online request, to test drive an professional and knowledgeable sales advisors I've had the please to have (Ricardo Calderon). My experience from the online request, to test drive and the entire buying experience, great vehicle great staff, excellent choice to buy there. More
by kazmihasi1
Employees Worked With
Ricardo Calderon
November 11, 2022
For over 25 yrs, I was dedicated to this dealership. Bought 6 different Subarus from them (all new)- WILL NEVER RETURN. I used to believe I had the best dealership ever. They have gone downhill severe Bought 6 different Subarus from them (all new)- WILL NEVER RETURN. I used to believe I had the best dealership ever. They have gone downhill severely. Customer Service is now a thing of the past @ West Houston Subaru. GM is a joke. Frank really put the dealership in the wrong hands. No more "really, really, happy customers", they will need to revise their motto. So sad More
by JPW
Employees Worked With
Service Manager
November 08, 2022
As a member of the Subaru VIP program, the sales Manager and General Manager and Internet Sales Manager provided me with three different quotes on the same configuration of a 2023 Subaru Outback Limited wit and General Manager and Internet Sales Manager provided me with three different quotes on the same configuration of a 2023 Subaru Outback Limited with same accessories. Thus, I chose the lowest quote and then they would not honor it. Do not trust what they give you as a price as you will be very disappointed. This is truly a lack of leadership in that they do not honor their quote. Their Sales Manager went as far as telling me that if I overpaid for a vehicle , they would return the overpayment. He said just because they gave me those quotes, I should not expect them to honor it. We are talking a $600- $800 difference and they would not make it right and instead they raised the number and said if I did not like it then i could go to another dealer. Bad management… Shop elsewhere unless you want to be overcharged. More
by mhollas8908
Employees Worked With
Chris, Ken Sales Mgr, Gerald Johnson GM
August 11, 2022
The service associate, Viep, is a great member of your staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff. More
by Reza JP
Employees Worked With
Hiep Vo
