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West Houston Subaru
Houston , TX
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 109 reviews
July 11, 2023
This is the best dealership we've gone to so far. Personnel are pleasant. The place is nice. The sales rep (Errol) is awesome. Call him, text him or set an appointment with him. Regardless, you will Personnel are pleasant. The place is nice. The sales rep (Errol) is awesome. Call him, text him or set an appointment with him. Regardless, you will be met with a smile and a pleasant hello. After visiting three other dealerships, we came back and bought an Impreza from Errol. Financing is straight forward - no pressure, simple interest on the loan, no prepayment penalty, no finance charges, and we even got a discount. Can't beat that! We've bought three Subarus from West Houston Subaru because of these. More
by Petey Dog
Employees Worked With
Errol
June 20, 2023
Customer service was outstanding, including keeping me informed on part availability, working with my schedule and providing a loaner car. Also, it was nice to be assigned a rep that I was able to get in informed on part availability, working with my schedule and providing a loaner car. Also, it was nice to be assigned a rep that I was able to get in touch with when I had a question. More
by jh
Employees Worked With
Daniel
April 26, 2023
My wife and I bought a 2023 Subaru Ascent Touring on 3/28/2023 from West Houston Subaru. I have had several car purchases in the past that were usually not enjoyable and it was very refreshing to see ho 3/28/2023 from West Houston Subaru. I have had several car purchases in the past that were usually not enjoyable and it was very refreshing to see how Subaru is handling sales especially post pandemic. Errol Bancroft who was our salesman was great. He was knowledgable, nice to be around, professional, no pressure and just wanted to get us in a good vehicle. They worked with us fairly easily on price doing the Subaru VIP Pricing, which was a big factor in us purchasing the car as other manufacturers we looked at (Honda for example) wanted to do market adjustments. Even aside from that the Ascent handily had more features and was to me a better package than anything else out there for a better value. I also was pleased on Subarus Gold Warranty offering that we got for 10 years for a reasonable cost, which shows how good this brand is. The promo financing offer was icing on the cake. More
by Baldeagle6
Employees Worked With
Errol Bancroft
February 16, 2023
Very welcoming dealership. Our agent was super direct, transparent with the costs, answered all our questions, and was not pushy at all. All the paperwork moved swiftly and we Our agent was super direct, transparent with the costs, answered all our questions, and was not pushy at all. All the paperwork moved swiftly and we were happy with the entire buying process. Loved our brand new car and highly recommend this dealer. More
by yokopesina
Employees Worked With
Chris
January 31, 2023
recall notice handled efficiently and timely. Towing package installed per my request and was done nicely. Car was available for me to driver off , clean and timely. Almost forgot, i was Towing package installed per my request and was done nicely. Car was available for me to driver off , clean and timely. Almost forgot, i was provided an unsolicited discount off the towing package - that was a nice gesture and save me a nice amount of money. Thank you More
by rick.harvey1
Employees Worked With
My service adviser is awesome
