West Houston Subaru

Vince was a delight to work with and we got the car we wanted in a timely manner. wanted in a timely manner. More

This was actually the first time we enjoyed the experiencing of deciding on a new car. Our sales associate was Keith - very knowledgeable about the inventory. He is also a well-versed conversatio experiencing of deciding on a new car. Our sales associate was Keith - very knowledgeable about the inventory. He is also a well-versed conversationalist about many topics. Learning about new gadgets on cars is an ongoing process, but we also had a very good experience with Tran, who showed us the various ways to access information in the Forester. More

Wonderful easy dealearship to work with. Jonathan was informative, knowledgeable and extremely helpful. I would recommend him to friends and family. Jonathan was informative, knowledgeable and extremely helpful. I would recommend him to friends and family. More

Excellent experience in this new car purchase. All involved (Sales Mgr. Vince and Finance Mgr Karen) were extremely courteous, knowledgeable and efficient. Overall great experience. All involved (Sales Mgr. Vince and Finance Mgr Karen) were extremely courteous, knowledgeable and efficient. Overall great experience. More

The staff is friendly and helpful. 5 hours(ish) seems excessive for an alignment and oil change. I'm at a loss for why my shift knob was out of position. I have yet to get it back 5 hours(ish) seems excessive for an alignment and oil change. I'm at a loss for why my shift knob was out of position. I have yet to get it back to where it should be. Holy WAIT Batman! I got a text confirming check in and told to reply or call if I needed an update. I checked in about 0845 for an appointment at 1030. At 1245 I sent a text asking for an update. I went in at 3 pm because I did not get a response and wanted to beat the traffic. My car was done but the paper work was not touched. For an oil change and alignment 4.5 hrs seems a bit excessive and they weren't ready for me yet. I overheard others mention the wait too, so be ready for them to have your car a while. In theory, if you leave they'll work the cars of people waiting in the showroom first, but I've overheard others complain about the wait. Regardless of the staffing there, they seem to be scheduling well above capacity. More

I received very good service. I made an appointment, and the wait was not bad at all. I have been to this dealer for service 3 times, and I received excellent service each time I I made an appointment, and the wait was not bad at all. I have been to this dealer for service 3 times, and I received excellent service each time I visited. More

Great service. I have been taking my 2020 Subaru Outback to West Houston Subaru since I purchased it. John Fitzgerald has always been there to help which is very I have been taking my 2020 Subaru Outback to West Houston Subaru since I purchased it. John Fitzgerald has always been there to help which is very unusual and the service department is wonderful. Eric Perez took care of me last time I was there and he was professional, knowledgeable and very eager to help. Thank you all so much for wonderful service. More

My second service at Subaru West Houston and the service since the first one remains impressive! since the first one remains impressive! More

Now on our 4th Subaru from West Houston Subaru. 2 Crosstreks and 2 Foresters. John Fitzgerald has always take care of us since 2018 when we got our first car from him. Worth the hour drive we m 2 Crosstreks and 2 Foresters. John Fitzgerald has always take care of us since 2018 when we got our first car from him. Worth the hour drive we make to see him. I recently made a call to him in June 2024 and placed an order for a 2025 Forester Touring with my specific build options and in two months it arrived and he even called when when they were unloading it at the dealership to let me know it had arrived. Would recommend to anyone looking to buy a new or used Subaru. More

Outstanding service, great communication and no surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green inspection report. More