West Houston Subaru

Service Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot a Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot and are never disappointed. More

My very first service First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very cl First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very clean and staff were very accommodating. Then the free car wash and vacuum after the service is the cherry on top. Keep up the good work!!!!!!!!!! More

Great service The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. I spoke mostly with Robert. Took several days because the parts were stranded in Georgia which also had a storm. When it was repaired I paid the charges with my Visa over the phone and my grandchildren picked up the vehicle. For a an eighty-nine year old that was real much appreciated service. Thank you. More

In and Out booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care of. Overall good customer service will be coming back for future maintenance on my subaru. More

Scheduled services were correct and on time. Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at stalling. More

First service visit was superb I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the ve I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the vehicle and quickly answered all my newbie questions since this was my first Subaru. More

Very reasonable and friendly service By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. Thi By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. This caused damage to the wheel and caused me to have to replace it. Abel was extremely accommodating, apologized for letting the car be sold that way, and replaced the whole hub at the dealership's cost. I am very relieved to be safe and am extremely satisfied with the service at West Houston Subaru. More

Never thought a car buying experience could be so pleasant! Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Tro Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Troy this morning. We work around the clock in health care, and any free time is precious; therefore, we so appreciate his straight forward, no-run-around, no BS way of dealing. We will definitely be letting our families and friends know about your dealership, from our most surprisingly pleasant car buying experience. Thank you guys (Troy and Karen, especially)! Wendy Miller More

Right Car Best Sale Person We were torn between a Honda CR-V or the Subaru Forester. What made the difference in this case was the salesperson. Frank Hallinan was attentive, di We were torn between a Honda CR-V or the Subaru Forester. What made the difference in this case was the salesperson. Frank Hallinan was attentive, diligent and worked for the sale. Even after we test drove a couple of vehicles and continued our search. Frank kept after us by alerting us to new inventory and giving us a reason to come back again. In the end, they had the right car and the best salesperson. The ease of completing the sale was remarkable. The fact that he and others stayed late on the Saturday before Easter so we could finish up and take the car made me feel that this was the right place to buy a car. Our experience with West Houston Subaru was by far the best I have had in any car purchase to date. When it comes down to it, experience and hard work trumps everything else when it comes to purchasing a vehicle. They earned my business and I would go back there. More

Intimidation & misleading information We left $500, non refundable, deposit and request for certification of vehicle. Were informed certification would take extra day due to hail damage ne We left $500, non refundable, deposit and request for certification of vehicle. Were informed certification would take extra day due to hail damage needing repair. In the interim, we found a better deal at Gillman Subaru. Gilman also informed us that it is illegal for the dealer to take a non refundable deposit. Prior to West Houston Subaru (WHS) scheduling a 3rd party hail damage repair company to come fix the dents, we contacted our sales rep and informed him that we had found a better deal, and we appreciated his time and assistance but that we were going with the other vehicle. His immediate response, that same evening, was "you did sign a non refundable". The next morning he left an amiable toned message to let us know they went ahead and scheduled the hail damage guy to come out the following day. Then he reminded us again that we did sign a non refundable deposit agreement and that they will have to pay a $225 minimum to the hail damage guy (even before he had come out to do work). We left a message in return telling him that we had let him know the day before that we were not going to go through with that car and whatever he has to pay the hail damage guy can be taken from the $500 (which we were just counting as a loss). He then called us back and while we were speaking with him he brought into question my honor as a military man as well as an American citizen. When we reiterated that we were going with the other deal because it was better, he hung up on us. The tone of the call was very intimidating. Gillman auto offered to help us get back the $500 as it works as illegal for them to require that of us. Take your business to Gillman! More