West Houston Subaru

Perfect 6 month checkup Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Ca Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Car was washed before I picked it up. It was a very pleasant experience. More

Problem cured. I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt with promptly. The latest issue with the headlight has been taken care off. More

Service Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot a Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot and are never disappointed. More

My very first service First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very cl First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very clean and staff were very accommodating. Then the free car wash and vacuum after the service is the cherry on top. Keep up the good work!!!!!!!!!! More

Great service The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. I spoke mostly with Robert. Took several days because the parts were stranded in Georgia which also had a storm. When it was repaired I paid the charges with my Visa over the phone and my grandchildren picked up the vehicle. For a an eighty-nine year old that was real much appreciated service. Thank you. More

In and Out booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care of. Overall good customer service will be coming back for future maintenance on my subaru. More

Scheduled services were correct and on time. Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at stalling. More

First service visit was superb I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the ve I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the vehicle and quickly answered all my newbie questions since this was my first Subaru. More

Very reasonable and friendly service By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. Thi By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. This caused damage to the wheel and caused me to have to replace it. Abel was extremely accommodating, apologized for letting the car be sold that way, and replaced the whole hub at the dealership's cost. I am very relieved to be safe and am extremely satisfied with the service at West Houston Subaru. More

Never thought a car buying experience could be so pleasant! Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Tro Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Troy this morning. We work around the clock in health care, and any free time is precious; therefore, we so appreciate his straight forward, no-run-around, no BS way of dealing. We will definitely be letting our families and friends know about your dealership, from our most surprisingly pleasant car buying experience. Thank you guys (Troy and Karen, especially)! Wendy Miller More