West Houston Subaru

Karla gives outstanding service to my Subaru. I highly recommend Karla when having your car serviced. She is knowledgeable, efficient and very polite. Also, my car was in and out in a timely mann I highly recommend Karla when having your car serviced. She is knowledgeable, efficient and very polite. Also, my car was in and out in a timely manner. More

Recent service experience My 2013 needed air bag recall service. I decided to try West Houston Subaru following a recent bad service experience at another dealer (original pur My 2013 needed air bag recall service. I decided to try West Houston Subaru following a recent bad service experience at another dealer (original purchase dealership). I set an appointment for vehicle drop off, paperwork was printed and ready when I arrived. Dropped off at 12:30 and vehicle was ready by 2:30, complete with wash and vacuum. More

Best service experience I’m always happy to go to West Houston Subaru! Rob, Carla and Alex are excellent as a service team! Everyone is knowledgeable and interested in provid I’m always happy to go to West Houston Subaru! Rob, Carla and Alex are excellent as a service team! Everyone is knowledgeable and interested in providing quality care! More

Great customer service as usual Went in for scheduled maintenance. Staff was friendly as usual. Great service as usual. This is why I keep coming back to buy my cars. Went in for scheduled maintenance. Staff was friendly as usual. Great service as usual. This is why I keep coming back to buy my cars. More

Excellent service and excellent customer service. I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston Subaru service advisor, Mr. RICK RODRIGUEZ. I think Mr. RODRIGUEZ went above and beyond and he provided me with an EXCELLENT👌 customer service. Thank you Mr. Rodriguez👍 More

Don’t buy a car here Bought third car at this dealership in 5 years. The second car, a 2014 Subaru Forrester XT, required no less than five visits to get the electronics Bought third car at this dealership in 5 years. The second car, a 2014 Subaru Forrester XT, required no less than five visits to get the electronics fixed because of the incompetence of the service department. Just bought a 2018 Subaru outback and it immediately started having lack of traction in the rear wheels making the car dangerous at speed and on slick surfaces. Instead of showing concern about my issues, the sales person was insulting, questioning whether I had kept the parking brakes on in the car. The sales manager, Mr. Johnson, with no less sympathetic. Finally, demanded that they take the car back and have it reviewed by their service department, where I significant rear alignment issue was found. When I went to pick up the car, no one from the service department said as much is a word to me. There was no apology from Mr. Johnson or anyone of the sales staff. Buy a car anywhere else but here until they fire Mr. Johnson. More

Very pleased The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I w The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I would be wealthy if I had a nickel every time this hollow promise has been made with previous dealers. He called 2 hrs and 15 minutes to inform us the work was done. When we arrived the car was pulled around after it was freshly washed. I couldn’t be more impressed with the commitment to customer service exemplified by Rick and West Houston Subaru. More

Professional and on time service Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the wor Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the work was completed. More

Perfect 6 month checkup Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Ca Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Car was washed before I picked it up. It was a very pleasant experience. More

Problem cured. I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt with promptly. The latest issue with the headlight has been taken care off. More