West Houston Subaru

The staff is friendly and helpful. 5 hours(ish) seems excessive for an alignment and oil change. I'm at a loss for why my shift knob was out of position. I have yet to get it back 5 hours(ish) seems excessive for an alignment and oil change. I'm at a loss for why my shift knob was out of position. I have yet to get it back to where it should be. Holy WAIT Batman! I got a text confirming check in and told to reply or call if I needed an update. I checked in about 0845 for an appointment at 1030. At 1245 I sent a text asking for an update. I went in at 3 pm because I did not get a response and wanted to beat the traffic. My car was done but the paper work was not touched. For an oil change and alignment 4.5 hrs seems a bit excessive and they weren't ready for me yet. I overheard others mention the wait too, so be ready for them to have your car a while. In theory, if you leave they'll work the cars of people waiting in the showroom first, but I've overheard others complain about the wait. Regardless of the staffing there, they seem to be scheduling well above capacity. More

I received very good service. I made an appointment, and the wait was not bad at all. I have been to this dealer for service 3 times, and I received excellent service each time I I made an appointment, and the wait was not bad at all. I have been to this dealer for service 3 times, and I received excellent service each time I visited. More

Great service. I have been taking my 2020 Subaru Outback to West Houston Subaru since I purchased it. John Fitzgerald has always been there to help which is very I have been taking my 2020 Subaru Outback to West Houston Subaru since I purchased it. John Fitzgerald has always been there to help which is very unusual and the service department is wonderful. Eric Perez took care of me last time I was there and he was professional, knowledgeable and very eager to help. Thank you all so much for wonderful service. More

My second service at Subaru West Houston and the service since the first one remains impressive! since the first one remains impressive! More

Now on our 4th Subaru from West Houston Subaru. 2 Crosstreks and 2 Foresters. John Fitzgerald has always take care of us since 2018 when we got our first car from him. Worth the hour drive we m 2 Crosstreks and 2 Foresters. John Fitzgerald has always take care of us since 2018 when we got our first car from him. Worth the hour drive we make to see him. I recently made a call to him in June 2024 and placed an order for a 2025 Forester Touring with my specific build options and in two months it arrived and he even called when when they were unloading it at the dealership to let me know it had arrived. Would recommend to anyone looking to buy a new or used Subaru. More

Outstanding service, great communication and no surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green inspection report. More

I thoroughly enjoyed sales, purchasing, financing, auto prep, service and electronics review. It was awesome! prep, service and electronics review. It was awesome! More

Now on my second Outback from West Houston Subarau. Sales and servicing has always been a positive experience. Would recommend to anyone looking to buy a new or used Subaru. Sales and servicing has always been a positive experience. Would recommend to anyone looking to buy a new or used Subaru. More

About Two hours for an oil change. They told me the oil plug was spun by who ever did the last oil change and wanted to charge me. When I told them they were the last ones they decided They told me the oil plug was spun by who ever did the last oil change and wanted to charge me. When I told them they were the last ones they decided to fix on their dime. More

Service managers are excellent. I almost always connect with Amanda and she does a terrific job. I still hear from John Fitzgerald, my original salesperson, asking about myself and I almost always connect with Amanda and she does a terrific job. I still hear from John Fitzgerald, my original salesperson, asking about myself and any questions or concerns I have about 2023 Crosstrek., More