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West Houston INFINITI

Houston, TX

4.5
726 Reviews
Call Dealership (281) 589-8900
View Awards

12200 Katy Freeway

Houston, TX

77079

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726 Reviews of West Houston INFINITI

July 30, 2022

Clean, friendly, great people, very nice service bay, love the service and sales dept.Just a great place More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi Mike, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2022

I was pleased with your service. Great job 👏 It was easy to get appointment. Received my car when promised. More

by Roberts3759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2022

Amazing customer service. West Houston Infiniti treats us like family every time. Keep up the great work you guys! More

by Brandoncallais
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2022

First Class Service! Service advisors always explain best recommended services in a clear and precise manner. More

by InfinitiCustomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 02, 2022

West Houston Infiniti's Service Manager Josh Jacob is a consummate professional. I consider it a privilege that he is my primary interface at the dealership. My good luck that a couple of years ago, Sale More

by V.J. Singal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
Report | Print
Jul 02, 2022 -

V.J. Singal responded

West Houston Infiniti's Service Manager Josh Jacob is a consummate professional. I consider it a privilege that he is my primary interface at the dealership. My good luck that a couple of years ago, Sales Manager Jack Pearson introduced me to him.

June 13, 2022

This is the greatest dealership I have worked with in my 55 years of buying cars. I can recommend this to the young or old buyers. More

by dwisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George- Alex
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi, thank you so much for your positive comments about West Houston Infiniti Ltd! Thanks again for the recommendation, and have an amazing day!

June 13, 2022

I wasn't satisfied 😕 contract was false the whole purpose of getting car 😒 not right More

by queeney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to so we may identify ways to improve your experience. Terry Landry Service Director (281) 589-9777

Aug 19, 2022 -

queeney responded

I won't never go back or recommend this service to family or friends

June 11, 2022

West Houston Infiniti has always been professional, courteous, prompt and has an exceptional service department. More

by Elaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avo, Josh
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi Elaine, thank you so much for your positive comments about West Houston Infiniti Ltd! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2022

West Houston Infiniti & Austin Kanuch are number one for customer purchasing experience! Austin is very knowledgeable about his product & goes above & beyond to make you feel comfortable & secure during the More

by Aajoz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Kanuch, Daylan, Jeff & branch mgr
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi Aajoz, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

May 25, 2022

The service team could teach a master class on customer service. Their professional, friendly, comfortable atmosphere is refreshing. More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi Michele, thank you for your kind review; we are happy to pass along your comments to the team here at West Houston Infiniti Ltd! If you have any further questions, please give us a call. We're always happy to help!

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