Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Hills Mazda
Bremerton, WA
251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 251 reviews
November 30, 2024
We just received our vehicle back. The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service l The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service loaner and a full 29 days for them to diagnose the problem. I instigated most contact, calling every ~7-10 days because the communication was lacking. It ultimately took 49 days to have the problem fixed and on the day of pick-up, I needed to remind them to put a piece of the car sitting in between the rear seats back onto the vehicle. More
by acorn
Employees Worked With
David S., David Elliott
October 30, 2024
David did not help at all, and wouldn’t provide the service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, HE at least, gave me some reasons as to why it was happening. Not just “it’s a Mazda thing” More
by elvina
Employees Worked With
David
October 14, 2024
Bryan was very helpful and not pushy, he answered all the questions I had, and I got to test out the features I wanted to know I liked before purchase. questions I had, and I got to test out the features I wanted to know I liked before purchase. More
by elvina
Employees Worked With
Bryan Deweese
August 24, 2024
Far too expensive at thier service department. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. A mass produced plastic housing with a circuit board, three buttons and a machine cut key? Too much. The people working there were pleasant and respectful. But they don't set those outrageous prices. More
by Cdehart0704
Employees Worked With
Jennifer Thibodeau
February 24, 2024
Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b More
by Kenitograham
Employees Worked With
Jennifer in service
January 10, 2024
Brian in the service department was very friendly and knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. More
by jcben111
Employees Worked With
Brian Brase
