West Hills Mazda

On 2/11/25, I went to get my Cx-30 serviced at West Hills Mazda and was thoroughly impressed and completely satisfied by my experience.. My thanks go out to Justin especially. He was my main point of con Mazda and was thoroughly impressed and completely satisfied by my experience.. My thanks go out to Justin especially. He was my main point of contact and was incredible from start to finish. Justin not only made sure I was comfortable as I waited, he also kept me abridged with timely updates in regards to the status of my vehicle. His coworker (I forget their name) was also incredibly welcoming and hospitable. While Justin was busy helping another guest, his coworker stepped in to make sure I was still taken care of, all without missing a beat 10/10 service. 8/10 amenities (I didn't take advantage of some of them) 6/10 speed of service 9/10 overall (heavily weighted because of the quality of Justin's service) Thanks, Eric E More

We just received our vehicle back. The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service l The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service loaner and a full 29 days for them to diagnose the problem. I instigated most contact, calling every ~7-10 days because the communication was lacking. It ultimately took 49 days to have the problem fixed and on the day of pick-up, I needed to remind them to put a piece of the car sitting in between the rear seats back onto the vehicle. More

I always receive excellent service at West Hills Mazda. I’ve taken my car to this particular dealership for ten years and never had a complaint. I’ve taken my car to this particular dealership for ten years and never had a complaint. More

David did not help at all, and wouldn’t provide the service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, HE at least, gave me some reasons as to why it was happening. Not just “it’s a Mazda thing” More

Very nice and very friendly people good customer service, they know how to handle customers. they know how to handle customers. More

Bryan was very helpful and not pushy, he answered all the questions I had, and I got to test out the features I wanted to know I liked before purchase. questions I had, and I got to test out the features I wanted to know I liked before purchase. More

Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b More

Service department was great and Brian was helpful and wonderful could not have asked for more wonderful could not have asked for more More

Brian in the service department was very friendly and knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. More