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West Hills Mazda

Bremerton, WA

Overview
Reviews
4.8
250 Reviews
Call Dealership (360) 616-3279
View Awards

1000 Oyster Bay Ave S,

Bremerton, WA

98312

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Showing 250 reviews

November 19, 2024

I always receive excellent service at West Hills Mazda. I’ve taken my car to this particular dealership for ten years and never had a complaint. More

by jlay004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 20, 2024 -

West Hills Mazda responded

Thank you for your loyalty and trust in West Hills Mazda over the past decade! We're delighted to hear that you've consistently received excellent service. We look forward to continuing to serve you in the future!

October 30, 2024

David did not help at all, and wouldn’t provide the service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, More

by elvina
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Oct 31, 2024 -

West Hills Mazda responded

Elvina, I'm sorry to hear about your experience. We are committed to providing helpful and informative service, and your feedback is a valuable learning tool. If there's anything more we can do for you, please feel free to reach out. Thank you, Clayton Crittenden - General Manager - (360) 616-3703

October 26, 2024

Very nice and very friendly people good customer service, they know how to handle customers. More

by Mazda CX90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elishah
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Oct 28, 2024 -

West Hills Mazda responded

Thanks for choosing West Hills Mazda! We love to hear you had a fantastic experience with our team.

October 14, 2024

Bryan was very helpful and not pushy, he answered all the questions I had, and I got to test out the features I wanted to know I liked before purchase. More

by elvina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Deweese
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Oct 15, 2024 -

West Hills Mazda responded

Elvina, we're delighted to hear that Bryan provided you with a helpful and pressure-free experience at West Hills Mazda. Enjoy your new ride!

August 24, 2024

Far too expensive at thier service department. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. More

by Cdehart0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Thibodeau
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February 24, 2024

Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b More

by Kenitograham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
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Feb 26, 2024 -

West Hills Mazda responded

We're delighted to know that Jennifer provided you with great service at West Hills Mazda. We appreciate your kind words and will pass them along!

January 11, 2024

Service department was great and Brian was helpful and wonderful could not have asked for more More

by lindagunion3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Jan 11, 2024 -

West Hills Mazda responded

We are thrilled to see that Brian and the team took care of all of your service needs. It was our pleasure to assist you here at West Hills Mazda!

January 10, 2024

Brian in the service department was very friendly and knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. More

by jcben111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brase
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Jan 10, 2024 -

West Hills Mazda responded

Hey there, Ben! It's great to know that Brian and the rest of our team at West Hills Mazda were able to provide you with such a positive experience. We're always here for your automotive needs. Safe travels!

December 08, 2023

Cole in the service department was quick, friendly and helpful. He thoroughly explained my options and listened to my concerns. More

by Scherrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole in service
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Dec 08, 2023 -

West Hills Mazda responded

We're glad to know that Cole from our service department at West Hills Mazda was able to assist you efficiently and attentively. Thanks for sharing your experience!

November 15, 2023

They made us very comfortable while we waited for our car with free tea coupons and finished in a timely manner. We loved the free car wash coupons! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Report | Print
Nov 16, 2023 -

West Hills Mazda responded

Judy, we're glad to know you enjoyed the amenities at West Hills Mazda while waiting for your car. We hope those free tea and car wash coupons added a little extra joy to your day!

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