West Hills Kia

I waa in an accident and my car was totaled. I needed a replacement right away. I told Andy (salesman) what I was looking for over the phone. By the time I got to the dealership, he had the perfect car wa replacement right away. I told Andy (salesman) what I was looking for over the phone. By the time I got to the dealership, he had the perfect car waiting for me to look at. I bought the car and told Bob what I could afford to pay. He came within $20 of my request. Good teamwork, great dealership! More

I went into Kia to pick up my husbands new Kia Optima ! I had just visited another dealership in the area just an hour before looking to buy myself a new car as well. When I saw his brand new shiny car I fel had just visited another dealership in the area just an hour before looking to buy myself a new car as well. When I saw his brand new shiny car I fell in love with it , Love at first sight ! The dealer said "oh how cute would that be if you had matching cars! " She offered to show me one in the color that I was looking for I did a test drive filled out all the paper work and was on my way out on about 2 hours . They were friendly , efficient , and very professional . So good that we bought two Kia Optimas !! We could not be happier. We got a great deal and would recommend West Hills Kia to anyone! Erica V. More

Jessica Redenbaugh was courtious, polite and great to us. We have never been treated so nicely by a salesman in the past as we were at West Hills Kia by Jessica Redenbaugh she made us feel special and that w We have never been treated so nicely by a salesman in the past as we were at West Hills Kia by Jessica Redenbaugh she made us feel special and that what was important to us was important to her to make it happen which we appreciated. We will recommend West Hills Kia to anyone we know who is looking for a Car. Sincerly, Christine and David Wixon More

I originally started to look on line and found West Hills Kia. They had a chat line and started the process to look for a car, and explained a prior bankruptcy. I gave my phone number and e-mail address, a m Kia. They had a chat line and started the process to look for a car, and explained a prior bankruptcy. I gave my phone number and e-mail address, a message was left on my phone, I returned it and started to talk to Julianna Zimburean about purchasing a vehicle and getting financed approval over the phone, being I live in Sequim, Wa and there in Bremerton, Wa. I went in the next day on sunday, and purchased a new Kia Rio gdi, the service was great and very professional and I would recommend to any body to try West Hills Kia in Bremerton, Wash. Bob Villa the finance manager was very knowlegible at his job, and I am very satisfied how they worked with me on my new vehicle, I would definetly go to West Hills Kia to have service on my new car in the future. thank West Hills Kia. More

We visited West Hills Kia and purchase a 2012 Rio 5 the same day. German and Bob treated us very well, like family! Bob went out of his way to make it happen and we are very greatful for this, since this w same day. German and Bob treated us very well, like family! Bob went out of his way to make it happen and we are very greatful for this, since this was my wife's (Tracy) first new car in her life. She is so pleased with the performance and function of the Rio 5, and most inportantly, two cup holders! Go to West Hills Kia and get the best treatment for any car buyer can get! More

Every new business has one chance to get started out on the right foot with their potential customers. Under Chris's leadership, this excited young team is off to a great start! We stopped at West Hills Ki the right foot with their potential customers. Under Chris's leadership, this excited young team is off to a great start! We stopped at West Hills Kia as part of our plan to compare, drive, and make a buying decision between the Sportage and comparable vehicles of similar size and price...AWD was a must for us. The Sportage turned out to be the "pick of the litter" for us, but it was the obvious honesty and integrity we experienced in dealing with Chris and his team that determined what car we would buy and where we would buy it. Any typical "car dealership games," and we would have walked away without a second thought. This was a very positive experience, indeed. Thanks for the opportunity to let Chris and the West Hills Kia team know how much we value how they worked with us. We hope hearing our appreciation will encourage them to continue to approach their potential customers with the same integrity we experienced. If they do, we have no doubt they will continue to grow a very successful, profitable business over the years as customers like us tell our friends and return to make our own repeat purchases. More

This is the place to go if you want great customer service, a friendly encounter for all questions you have and a knowledgable staff, that treats you like family and makes sure you get what you want!! service, a friendly encounter for all questions you have and a knowledgable staff, that treats you like family and makes sure you get what you want!!! More

My husband and I were looking to purchase a new mid-sized sedan, narrowing our long and extensive search to a Kia Optima, a Hyundai Sonata, or a Hyundai Elantra. We visited Parr Hyundai and West Hills Kia i sedan, narrowing our long and extensive search to a Kia Optima, a Hyundai Sonata, or a Hyundai Elantra. We visited Parr Hyundai and West Hills Kia in Bremerton, WA. At West Hills Kia the customer service, their willingness to work with us to get us what we wanted, their friendliness, their no-pressure attitude, and not trying to intimidate us into buying a car we wanted or another other vehicle we just weren't interested in was fabulous! They listened to us, they understood our needs and desires, and they focused their attention on OUR goals, not their goals. The customer service at Kia far surpassed our expectations compared to the customer service we received from Parr Hyundai. The salesman at Hyundai, Marty, was very nice but the manager blew the sale for him solely based on his utter lack of comprehending what customer service should be in the sale of an automobile! The Kia Optima and the Hyundai Sonata vehicles were very similar but the emphasis on excellent customer service and Kia's staffs' willingness to help us reach a good price for an excellent product is what helped us with our final decision to purchase the Kia Optima. We have already sung the praises of the wonderful staff at Kia to our friends and hopefully they will check out West Hills Kia for their next vehicle! Thanks Kia for such an outstanding job of great customer service! Thanks to Julianna, Chris, Bob, and Hermando (please forgive me if I didn't get your name right!)! :) More

Went in just to look on New Years Eve and ended up getting a deal WE COULD NOT REFUSE! My husband and I are the types to do A LOT of research before making a major purchase. We find the process of loo getting a deal WE COULD NOT REFUSE! My husband and I are the types to do A LOT of research before making a major purchase. We find the process of looking and comparing just as fun as the owning part, so we went in extremely well prepared with several quotes and experiences at other dealerships before we made it to West Hills. Let me just say that West Hills knocked our socks off. We were quoted a deal (in writing) within 5 minutes of entering the showroom and it was so competetive there was no need for all the back and forth stuff I just hate when buying a car. I ended up buying the Sportage and I couldn't be happier. German was unassuming and nice to work with and Bob Villa was a hoot. I would recommend West Hills Kia to anyone without reservations and I have never said that about any car dealership...I can be a tough customer but these guys have earned nothing but praise from me. This sales team is top shelf. More

The Kia service counter is set up quite strangely so at first it feels like you are getting world class CRUMMY service. I arrived at 0930 for an 0940 appointment and stood there while streams of employees first it feels like you are getting world class CRUMMY service. I arrived at 0930 for an 0940 appointment and stood there while streams of employees went about their business completely ignoring me for at least 10 minutes. Not once did anyone make eye contact, ask me if I had been helped, or seem to even notice I was standing there waiting. FINALLY Matt, the service guy showed up. He was great, helped me right away, was friendly and knew what he was doing. He got my keys, had me sign one little form and off my car went. The service was fast and they washed my car. As I sat there waiting I figured out there is a car rental area, and I think maybe some sort of parts area combined with the service check in area. The people who run the other areas are clearly not the least bit concerned about greeting the service customers. If you are standing at the area that says "service" you are not going to get any unless a dedicated service person is there...I guess I wasn't their problem. A real design flaw for West Hills I think. Nothing is worse than waiting at any business for ten minutes without so much as a greeting and a "someone will be right with you" while no less than 5-6 employees swirl around you avoiding eye contact. All-in-all they did a fine job, but as a first impression I have to say the service left something to be desired, it just seems terribly rude to ignore any customer even if it isn't your actual job to help them. Just sayin. More