West Hills Honda

The first day looking for a vehicle was extremely cold so I went home and found a vehicle online. Emailed Scott and he made it happen the next morning. The entire process from parking our old car to driving I went home and found a vehicle online. Emailed Scott and he made it happen the next morning. The entire process from parking our old car to driving away with our new one was very smooth. Very satisfied how we were greeted and treated for our purchase. And a big thank you to Ray for explaining financial and legal paperwork. More

Amanda was great, kind and went above and beyond. I believe that with longevity/experience with Honda, she is going to be an incredible asset to the dealership. As for West Hills in general, we were v believe that with longevity/experience with Honda, she is going to be an incredible asset to the dealership. As for West Hills in general, we were very disappointed in aspects of that experience. Two things stand out: 1) Initial trade in value proposed for our vehicle was so low/inaccurate that it felt no less than extortion. 2) After we had signed on an agreed upon TOTAL cost, (framed as "including all fees, taxes, deducting trade-in value"), we were told by financing that there was a mandatory $250-ish fee on top of that agreed upon price. This fee was the "etch" security cost. Although that fee was deducted for us after our complaint was moved up the chain, that was a way to leave us feeling like Honda had no interest in keeping their word. Again, we highly rate Amanda specifically, but our experience with the dealership itself left us sadly very disappointed. More

The service department is poorly located, having an appointment doesn’t make for a short line wait. Amanda was supper. Very knowledgeable about the products. Listened to my needs, made appropriate sug appointment doesn’t make for a short line wait. Amanda was supper. Very knowledgeable about the products. Listened to my needs, made appropriate suggestions. The procedure of getting an price offer from management way too slow. Everyone one at the dealership was polite and helpful. More

Had an enjoyable visit at West Hills Honda. Max was very pleasant and he patiently answered all our questions. Ray Natividad was very explicit and made sure we understand the benefits of the other services pleasant and he patiently answered all our questions. Ray Natividad was very explicit and made sure we understand the benefits of the other services like GAP etc. We are happy we purchased at your dealership. Thank you. More

Charlie was a great person to have work with us. He was patient and very helpful in making sure we had all the information we needed to make the right decision for us. We would highly recommend asking for patient and very helpful in making sure we had all the information we needed to make the right decision for us. We would highly recommend asking for Charlie to help you with your Honda purchase! More

We came in to have some things done to our new car we bought last month, but we also wanted to see about upgrading because we didn't realize our car was just the basics. Scott got us a good deal, so we d bought last month, but we also wanted to see about upgrading because we didn't realize our car was just the basics. Scott got us a good deal, so we decided to go for it. Honda has always treated well. More

Max was amazing! He took me around all day to try out dozens of cars until we found the perfect one! His attention to detail is astounding! He made sure all my concerns where covered and truly had my bes dozens of cars until we found the perfect one! His attention to detail is astounding! He made sure all my concerns where covered and truly had my best interest at heart with all his recommendations and advise. He is absolutely my trusted partner in shopping for a new car! Thanks Max! More

I called West Hills Honda the day before to make sure they had the model and color of Honda we wanted as we live an hour away. We also were buying thru the Costco auto buying program and wanted to make t they had the model and color of Honda we wanted as we live an hour away. We also were buying thru the Costco auto buying program and wanted to make the deal over the phone to save time when we came to trade out our car. We were provided a good estimate and made a deposit for the car we wanted. When we arrived at West Hills Honda, our sales person did not know we were buying the car utilizing the Costco program. Also, we were not told to bring a copy of my husband's DD214 for a veterans discount nor credit information for completing credit application. Super frustrating for sure, as communication between departments appeared non-existent. The highest of accolades go to the financial person, David Brannon, who has a special gift of explanation that ultimately saved us a bunch of money. All in all, we were at West Hills Honda for 7 hours in order to complete this transaction, which should have taken only a few hours. More

Great place. Easy people to deal with. The manager and Ivy are really good genuine likable individuals. Took care of myneedd and are very professional Ivy are really good genuine likable individuals. Took care of myneedd and are very professional More

Wow!! What can I say...I went in way upside down in my little Kia. I am a disabled veteran and was having trouble getting in and out of it. I called Salvador and made the appointment and when I got there little Kia. I am a disabled veteran and was having trouble getting in and out of it. I called Salvador and made the appointment and when I got there he had done his homework. He showed me 6 different trucks. I had to have this Ram and they made it happen. Thank you so much Salvador and the West Hills team!!! More