West Hills Honda

Excellent experience! Erik Butler and his team at West Hills Honda exceeded my expectations! I loved the professional service, fantastic value, fantastic interest rate and the employees were all so sweet Hills Honda exceeded my expectations! I loved the professional service, fantastic value, fantastic interest rate and the employees were all so sweet and customer oriented! A+! Thanks You West Hills Honda and most importantly...Thank you Erik Butler! More

Brad Ingram was polite, and listened to what we wanted. He was not overbearing and did not try to sell us a car did did not meet our stated expectations. He showed lots of knowledge of the inventory. It He was not overbearing and did not try to sell us a car did did not meet our stated expectations. He showed lots of knowledge of the inventory. It was a pleasant experience for a first time car buyer, as there was no high pressure sales tactics. More

came in looking for a mini cooper. sales person had the car waiting for me to drive. Was very respectful and got me all the information in a timely manner. car waiting for me to drive. Was very respectful and got me all the information in a timely manner. More

Had my car serviced with them for about 10 years. Oil changes and maintenance all on time. Car always well taken care of and ran like a Swiss watch. I had the head gasket replaced a few years back due changes and maintenance all on time. Car always well taken care of and ran like a Swiss watch. I had the head gasket replaced a few years back due to an oil leak. After the work was done, the engine had a heavy knocking sound. I came back in to get it checked out and they were nice enough to give me a loaner car for the night. They told me it was a worn bearing and shouldn't be of major concern as it was no safety concern and would likely go another 100k and "tightened things up" to mitigate the sound. It always ticked just a little after that but otherwise worked fine. I had other services such as brand new tires/struts done over the next few years as needed, confident that this car would continue running well for a good time. This year however, about 500 miles from home, one of the rods shot out of the side of the engine, rendering it useless. I was stuck in Canada and having a weak USD made repairs be almost $6000 USD (about $5100 CAD/conversion) and there was no guarantee as to how long a used engine would last and no way to economically get it back to the states to do the work here so I ended up writing the whole thing off and renting a car to get back home. I was reading up as to why crank bearing fail in otherwise perfectly good engines (never burned 1 drop of oil) and the main reason is accidentally running the engine without oil. Could it be when they did that work on it that happened and they tried to cover it up? I have no way of knowing for sure, but I know this, I don't know a single place that would own up to something like that or not try to cover it up if they did. It's also possible they did everything fine and it was just a fluke thing... who knows. But giving the vehicle a clean bill of health only for it to kick the bucket a few thousand miles later leaves me very displeased to say it mildly. Also, all other maintenance other than oil changes concluded in a much hire price than originally quoted and parts are generally best gotten elsewhere for much less if you can help it, but it's the dealership so they do good work and it's worth it, right?? I don't really know what to think or who for certain to blame for things going wrong. But on a better note, customer service and friendliness were A+ and they have a very clean and professional business front and free shuttle. Leaving a lower mark for quality of work could be partially because I'm blowing off steam. Things could just happen too. I'll let you be the judge of that. Also, I'm not not going to be one of those "I had a bad experience with X make of car so I'm never getting one again" people. I have another Honda serviced by them and it still runs and drives great, however, now I have decided to do oil changes myself which makes recommended a "no" because I am wary of having to take it in and have something like this happen again. More

West Hills Honda was actually an enjoyable experience. The salesmen who helped me with my purchase of my 2012 Honda Civic were very professional and answered all my questions to the fullest extent. I went The salesmen who helped me with my purchase of my 2012 Honda Civic were very professional and answered all my questions to the fullest extent. I went into the dealership not even looking to trade in my vehicle but what they had to offer was a deal I couldn't turn down. More

Pleasant, no pressure visit. Took a great test drive. All questions were answered in a satisfactory manner. Even though we didn't buy a car, my husband and I were very impressed by the friendliness of t All questions were answered in a satisfactory manner. Even though we didn't buy a car, my husband and I were very impressed by the friendliness of the staff and cleanliness of the facility. I would recommend West Hills to anyone looking for a Honda. More

Teasha knew that we were looking for a ford powerstroke f250 or 350, so when one showed up as a trade she called and told me all about it. It seemed like just the right truck and I was not dissappointed wh f250 or 350, so when one showed up as a trade she called and told me all about it. It seemed like just the right truck and I was not dissappointed when I got to the store. Teasha, Rob and Josh all did a great job. We got a super price and the sales people were even better Thanks, Ed Hoch More

Before we even at the front door, we were met with a friendly face & smile. Jason came right out & met us as we were looking at Crv's and knew pretty much what we wanted, as we were turning in our crv friendly face & smile. Jason came right out & met us as we were looking at Crv's and knew pretty much what we wanted, as we were turning in our crv on another Crv (2011). Jason was very professonal and helpfull wanting us to get exactly what we wanted. Which we did with his help. We have bought most of our car's through West Hills Honda and would not hesitate to go back, with sale's professionals as Jason. More

Jason was a GREAT salesman to work with! He was there when we had questions and at no point made me feel as if I was being coerced or pushed into anything!! He respected that I was there doing my prelim when we had questions and at no point made me feel as if I was being coerced or pushed into anything!! He respected that I was there doing my preliminary research into which new car I was going to get and was full of information for every question that I had. Thanks West Hills!! Keep Jason around for a long time!! I can't wait to come and buy my new car from him! More

First of all, our reason for coming to West Hills when we were in the market for a new car was because we were so impressed with the people in the maintenance area which we had used. How happy we were to be were in the market for a new car was because we were so impressed with the people in the maintenance area which we had used. How happy we were to be greeted and helped by Samuel Canfield! He is very knowledgeable about Honda automobiles and showed us all of the features without being pushy. He worked with us until we could reach our goal. The entire exprience was great and we will recommend West Hills to our friends for sure! More