West Hills Honda

Painful process, but arrived at a deal I visited West Hills Honda because I was looking to buy a new Civic and they had the specific model I wanted in stock. I had a 9 year old Honda Fit th I visited West Hills Honda because I was looking to buy a new Civic and they had the specific model I wanted in stock. I had a 9 year old Honda Fit that I was looking to either trade in or sell on my own, so I took it in for them to evaluate for possible trade in. We did eventually arrive at an acceptable deal for the trade in and car price, but it was not an enjoyable experience at all. To start they had a "TrueCar" printout showing the car price, factory and dealer option prices, TrueCar discount, etc. There were unexplained errors on the printout, the car didn't have any factory options and I was never shown a detailed listing of the dealer installed options to know if the dealer total was accurate. So the initial price point they started at with was too high. Their initial trade in offer was extremely low - $850 - so they started the negotiation process at an unreasonably high price. I had researched the actual new car sale prices and trade in value in advance so I had a reasonable "out the door" price in mind and offered that as a counter to their price. The ensuing "negotiation" became a drawn out effort on the part of the dealership to extract as much more above my offer as they could. I've dealt with other dealerships that have very quickly moved to the lowest possible price that they would accept, but that wasn't the approach at West Hills Honda. It was only after way too much time and too many arguments about why I needed to pay more that finally moved to a price $212 above my offer that was an acceptable price. I felt beat up and worn out by this and I won't plan to purchase a car at West Hills again. More

Great buying experience Zach and Katie made my buying experience, pleasurable and enjoyable. How many people can say that ?? Between myself, and my family We have bought Zach and Katie made my buying experience, pleasurable and enjoyable. How many people can say that ?? Between myself, and my family We have bought five Honda’s from this dealership. There’s a reason for that. Good people great service, very happy with the car I got, and the price I paid. Thank you Zach and Katie. you rock! More

Outstanding in every way! After taking time at five other Honda dealerships I arrived at West Hills Honda to work with Mike on what may be the best buyer experience I’ve ever h After taking time at five other Honda dealerships I arrived at West Hills Honda to work with Mike on what may be the best buyer experience I’ve ever had. Not only was he actively engaging with me on his day off, but he truly made feel like family throughout the entire process of getting the right price for my car. The environment and engagement was one of a kind. I would recommend everyone I know to take the time to come out here for all of their vehicle purchasing needs. More

Trade Up Mike and everyone at Honda West Hills was super friendly and helpful! Worked with me to get the best trade in deal for what I was looking for. I reall Mike and everyone at Honda West Hills was super friendly and helpful! Worked with me to get the best trade in deal for what I was looking for. I really like I traded up, even though it wasn’t brand new my 2017 HRV looks and feels like it and I can’t be more excited. Thank you guys! More

2018 Honda Civic Hatchback Thank you for getting us into the exact car and color we were looking for. Your salesmen Alion and Mike where great to work with, very professional an Thank you for getting us into the exact car and color we were looking for. Your salesmen Alion and Mike where great to work with, very professional and informative. Alion worked early on to accommodate my request and provide information with no pressure. Thank you! More

Simple, professional. I came in with a less than perfect trade and poor credit and the team did everything they could to get me the car I wanted. I came in with a less than perfect trade and poor credit and the team did everything they could to get me the car I wanted. More

Great car buying experience. Very friendly staff. Who seek knowledgeable about their products and help the consumer find the correct car for their needs an car buying experience. Very friendly staff. Who seek knowledgeable about their products and help the consumer find the correct car for their needs and budget More

Purchased a 2018 Honda CRV We worked with Daniel Troutt who was very helpful in educating us by physically showing us each vehicle we were considering such as the Ford Escape an We worked with Daniel Troutt who was very helpful in educating us by physically showing us each vehicle we were considering such as the Ford Escape and Toyota. We decided for us the CRV was the best choice for us. Our intentions was to first sell our vehicle now that we knew which vehicle we liked. Daniel and his team and general manager Mr. Broderson gave us such a great deal that we ended up getting our CRV that day. More

West hill Honda The customer service was outstanding, everyone was welcoming and very sweet to me, I couldn’t be more happier with my purchase of my brand new 2018 Ho The customer service was outstanding, everyone was welcoming and very sweet to me, I couldn’t be more happier with my purchase of my brand new 2018 Honda Civic. More