West Hills Honda

Very accommodating! Mike Columbus was incredibly helpful! My boyfriend and I came into the dealership with our eye on a Civic, but wanted to check out other makes and mod Mike Columbus was incredibly helpful! My boyfriend and I came into the dealership with our eye on a Civic, but wanted to check out other makes and models before we made our decision. Mike asked us what we wanted to see, we set an appointment up for the following day, and he had 5 different vehicles ready for us to test drive. We purchased the Civic in the end, but it was awesome that Mike was so accommodating. He made sure we were happy when we drove away in our new vehicle. More

Buying a new vehicle I was replacing a damaged CRV that was totaled in an accident. I was pleased how well me wife and l survived the accident, thank you Honda. The sta I was replacing a damaged CRV that was totaled in an accident. I was pleased how well me wife and l survived the accident, thank you Honda. The staff was great to work with. We purchased a new 2018 Honda CRV EXL. We appreciate the help and support of the staff. We returned to West Hills because of the service and staff. More

My first ever solo car purchase. I had concerns regarding my initial contact at the front reception desk. I addressed these with Mike Columbus and I am confident he will take care of I had concerns regarding my initial contact at the front reception desk. I addressed these with Mike Columbus and I am confident he will take care of it. More

Successful Purchase Sammie Able and colleagues went the extra mile to make for a successful purchase of an awesome, new All - Wheel Drive vehicle. The "pre-flight briefi Sammie Able and colleagues went the extra mile to make for a successful purchase of an awesome, new All - Wheel Drive vehicle. The "pre-flight briefing" was sorely needed since so many new features have been incorporated in the new vehicles. More

Overall Great Experience Great service and time spent explaining features and benefits and especially GAP coverage. Sammie and Rachelle (especially) were very helpful. It wa Great service and time spent explaining features and benefits and especially GAP coverage. Sammie and Rachelle (especially) were very helpful. It was nice having an on site Allstate representative to assist me. More

Could Not Have Been More Pleased It had actually been over 35 years since I'd last bought a car. I'd been hoping that my beloved 1982 Volkswagen diesel Jetta would somehow last forev It had actually been over 35 years since I'd last bought a car. I'd been hoping that my beloved 1982 Volkswagen diesel Jetta would somehow last forever, and you know, it almost did! But as sometimes happens whether we're receptive to it or not, reality crept in, and it became obvious, too many trips to the shop later, that I was going to have to get a new car whether I wanted to or not. And you know, I didn't want to at all! Add to that the fact that a lifetime or two ago, I was a lawyer who'd been schooled in the admonition: "Caveat emptor," or "Buyer Beware!" And although many people would consider it tantamount to a pot calling a kettle black, I'd hook, line and sinker bought into the stereotype that you couldn't trust a car salesman any further than you could throw him (or her!). Then, to top that all off, factor in that I'm a 60 something year old woman who felt vulnerable and inept (not to mention, totally disinclined) in the whole bargaining negotiating game that I'd truly truly dreaded I was going to have to play in order to avoid feeling like a fool and needlessly "giving money away" because I didn't know any better. Then maybe you'll understand what An Absolute Nightmare of A Potential Buyer I was whether I'd wanted to be or not. And I'm not exaggerating for effect. At all. Enter low-key, totally non-pressuring, infinitely patient, super warm, friendly, knowledgeable and accepting West HIlls Honda car salesman, Mike Columbus. Would you believe this guy took close to ten hours over a 3 different day time period with me to make sure that I found the car that was right for me?!?!!! He answered every single one of my questions, repeated himself I can't imagine how many times to try to help me understand, tried to explain what probably were simple concepts, but being about cars and technology and the intricacies of the car-selling business seemed to me like anything but, and he never once seemed put out or put upon or anxious to get me out of there so he could deal with someone he might actually have a prayer of selling a car to. Long story made a tiny bit shorter, I finally did end up buying a car from Mike Columbus. A cpo used Honda Fit that ultimately, he'd steered me toward-- of all the possibilities I'd been looking at and considering, including new and substantially more expensive models. That "Fit" was not exactly the biggest commission-generating car on the lot! Not even close. Proof positive to me that Mike cared a whole lot more about making sure I was going to be happy and about serving his customers than he did about anything else! So, when I finally drove away, I felt that the entire time, this man had epitomized a kind of conscientiousness and integrity I hadn't expected to find in that kind of setting. At all. For me, he was (impeccable) service personified. I left there absolutely exhausted (not because of him but because of me), but truly grateful and surprised (and very much relieved) that I could end up feeling as good about the experience as I did. Suffice to say that I'd recommend him and his trusty sidekick-mentee, Sarah, in a heartbeat, and I have only positive things to say about the numerous other employees at West Hills Honda who crossed my path and made me feel welcome while I was there. Check back with me in another 35 years! More

Rachelle Ericsson I went to West Hills Honda to get a appraisal of my 2015 Honda Accord. I left with a 2019 Honda Pilot Touring. During my time there I experienced some I went to West Hills Honda to get a appraisal of my 2015 Honda Accord. I left with a 2019 Honda Pilot Touring. During my time there I experienced some of the most professional staff in this car business. I was not pressured, I was treated with respect and was acknowledged by all of the staff as the walked by with or without other customers. Fast forward to the Finance Department which is in my opinion one of the best in the business. I say that because I met this outgoing, friendly and professional person by the name of Rachelle Ericsson West Hills Finance Director that left a lasting impression on me, she's a straight shooter and that goes a long ways with me. I will be doing business with this company again for sure. More

Excellent customer service!! Mike is knowledgeable with what he is selling. Demonstrate the features of the CRV we are interested in buying. Kent is also a cool and patient guy. W Mike is knowledgeable with what he is selling. Demonstrate the features of the CRV we are interested in buying. Kent is also a cool and patient guy. Went thru all the features , no need to read the manual. In general all of the staff at West hills Honda are friendly 😀 More

Friendly, honest, amazing car buying experience. We had been thinking of getting new Honda Pilot EXL for quite sometime. We came in just wanting to see new Honda sensing features and after see and l We had been thinking of getting new Honda Pilot EXL for quite sometime. We came in just wanting to see new Honda sensing features and after see and learning about all the trim levels with Mike Columbus and Josh Smith. We decided on buying the elite series. Mike was so helpful in teaching me how the car works, it was like taking a class and the comfort of being free to ask questions. I was never rushed and left with confident peace of mind being familiar with my new vehicle. Rachelle And Roxanne In finance gave us the low down quickly and realisticly about the necessities of warranties and fairies to protect our investment. We bought Gap which was a few dollars more than our insurance but covers our deductible if we needed it. We bought the refundable electronics warranty which we have on our Kia Cadenza and simply love and recommend. Then interior and exterior protection, and maintenance package. It feels so nice to know we are covered completely and did I mention 49minutes to get through finance. THANK YOU WEST HILLS HONDA FOR A REMARKABLE BUYING EXPERIENCE !!!!- MARISA MANSFIELD More