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West Hills Ford

Bremerton, WA

4.3
646 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 646 reviews

April 18, 2023

I have gone to this dealership for over 20 years, have trusted more than all others. More

by Rainer Schaper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria King
Apr 18, 2023 -

West Hills Ford responded

Rainer, thank you for your 20 years of business with West Hills Ford! We appreciate your five stars and ongoing trust in our team. See you next time!

April 11, 2023

Great service and customer experience! ! I liked the 3 oil change offer. I wasn't able to take advantage on this visit. Hopefully it be available on my next visit. I plan to get my brakes s More

by ispearfish671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Apr 19, 2023 -

West Hills Ford responded

Thanks for working with the West Hills Ford team. Nikki will appreciate the shoutout!

April 10, 2023

My experience with Caitlin Harrison, Service advisor, was terrible. she did not advise, follow through, nor finish with me. An individual who said his name was Colin standing alongside an unhelpful young lad More

by Richard Lovell
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Harrison, someone who called himself Collin, Patrick S.
Apr 18, 2023 -

West Hills Ford responded

Richard, I apologize for the issues you encountered with the overall bill and for the trouble you experienced working with our team. It is never our intention to provide incomplete services or ignore our clients, and it is concerning that we left the wrong impression. I would like to speak with you further to see how I can assist with your situation and help make things right. I will look for your contact in our system, but in the meantime please give me a call at any time. Thank you, Clay Crittenden - General Manager - 360-479-1353

April 07, 2023

Service was performed in a timely manner. The staff was very helpful and professional. Exceeded my expectations. More

by Borgesdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin in Service
Apr 18, 2023 -

West Hills Ford responded

Thank you for the review! We appreciate your support and hope to see you back again at West Hills Ford!

April 07, 2023

I am extremely please with the work performed on my F350, 6.0 Diesel truck. The service advisor ( Conner) and the service manager (Patrick) were very helpful and complete in their review of the problems and More

by jlvmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria King
Apr 18, 2023 -

West Hills Ford responded

We are glad to hear that our team provided exemplary service support. Thank you for trusting West Hills Ford with your F350!

April 03, 2023

Outstanding service and quality work performance the staff was outstanding and they treated me with the upmost professionalism More

by Elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 03, 2023 -

West Hills Ford responded

Elliot, thank you for the review! We are so glad to hear that you had a successful service experience working with the West Hills Ford team. Drive safely, and we hope to see you back!

March 31, 2023

Thanks for taking good care of my car and truck. Have been doing business with West Hills since the 1970's and before. Always dependable, friendly and helpful. Thanks again, Shirley Siegel More

by Srose9
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Green , Scott Helm, Victoria King
Apr 01, 2023 -

West Hills Ford responded

Wow, what a fabulous review, Shirley! It's an honor to have served you for decades--we are so happy that you continue to receive the kind of service and support that keeps you coming back to West Hills Ford. Thanks for choosing us--see you next time!

March 25, 2023

The quality of the work was excellent, but the price was excessive. The labor charge for a top side overhaul was 40 hrs even though the pistons and crankshaft were not touched. the labor charge should hav More

by GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JESSE
Mar 27, 2023 -

West Hills Ford responded

George, while we're glad you've appreciated the quality of our maintenance, it's disappointing to see that our prices have let you down. We do our best to deliver thorough service in a timely manner, and we're sorry if we missed the mark. We will address your feedback as a team, so if there's anything else you'd like to add, please reach out to me directly. Thank you, Clay Crittenden - General Manager - 360-479-1353

March 24, 2023

Everyone was very Professional, kind and efficient today. We were welcomed immediately and informed each step of the way More

by jacobsonx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
Mar 24, 2023 -

West Hills Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at West Hills Ford. Safe travels!

March 20, 2023

Outstanding service performed on time and as quoted. Connor was great, personable and keeps me informed throughout the service process. More

by Mschwartzlose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Mar 20, 2023 -

West Hills Ford responded

Thank you so much for stopping by to share your experience with Connor and the team at West Hills Ford!

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