West Hills Ford

I would recommend you go elsware Let me start off by saying the only reason they got one star is because this website gives me no choice. Long store below summed up; I will NEVER purc Let me start off by saying the only reason they got one star is because this website gives me no choice. Long store below summed up; I will NEVER purchase from West Hills Ford or any affiliated West Hills dealers. I will NEVER recommend them to any of my friends or family. I wouldn't even recommend them to my worst enemy who I would normally like to see suffer. Read in full below. Lets start off with I purchased a used car. Our salesman told us it was a V6 AWD, come to find out it was a V4 FWD and I was charged $1,000 over fair price thinking it was a better car than it was; I'll take the hit for this because I trusted him and didn't read the paperwork. About a month later, we started having transmission problems, which they agreed to look at and repair for free. They found no problems, but a day later it started again where I couldn't even drive the car. After fighting with them and threatening to contact the better business burl and a few other avenues, they said they would pay off the remainder of my loan and work with me to get me into another car... Awesome, right? NO! They didn't work with me AT ALL. The first car was about $13,800 and I paid $1,700 in down-payment, they were only willing to pay off my loan so I was out almost $2,000 in down-payment. Or as I thought! The car was valued at $10,000 which was almost $4,000 less than what I paid a month before. They were going to give me $12,300 for the car which was $2,000 over trade in saying they were working with me. So I picked out another car and they tried to charge me $2,000 over the sticker price to make for for that other $2,000 they said they were going to take the hit on for selling me a bad car. When I told the guy it was over sticker price, he flat out said "I wish I knew that before typing this up" since I had a picture of the VID and price. Then he acknowledges it was the $2,000 they were going to lose for trade in. So not only did they have my $1,700 down-payment on the first car, but they were trying to charge me an extra $2,000 on the new cars sticker price. I was basically backed into a corner by a bully! Do I take the $12,300 for a car that I cannot drive and get another car from them, or do I take my car to another dealership who is only going to give me $10,000... Either I take the deal and lose money, or I don't have a car to drive my family around in. Not only should they be paying me back my $2,000 down-payment, but some sort of damages from the stress they caused me and my family! On another note, while I had the first car the battery went out that I had to pay out of pocket for. The manager said he would get it refunded to me. A little over a week after getting the new car, they say they aren't giving me the money for the battery because they gave me $500 to spend at car toys, but that $500 spent at car toys was actually put into my loan and I will be paying for it in the long run. More

Excellent experience! Couldn't be happier with my experience today, buying my new Ford Edge from Cody. I'm not the easiest customer with whom to work, and had a firm b Couldn't be happier with my experience today, buying my new Ford Edge from Cody. I'm not the easiest customer with whom to work, and had a firm budget that made it all the more challenging for Cody and his management. He was absolutely patient and helpful, I'm coming away extremely happy not only with the car and the deal, but also feeling like he and his team enjoy their jobs and appreciate my business. This is the first time I've been here, but certainly not my last and I would absolutely recommend Cody and West Hills. Thanks again Cody! More

Cody Labree is amazing Cody is very knowledgeable and friendly. Their company is very lucky to have him working for them. I will be doing mire transactions at west hills for Cody is very knowledgeable and friendly. Their company is very lucky to have him working for them. I will be doing mire transactions at west hills ford mazda because of people like him. Keep up the good work. More

Excellent Sales experience We came in just looking, we had a 2013 Kia Sole and were not really going to buy, we like looking at cars and had read some reviews about some SUV and We came in just looking, we had a 2013 Kia Sole and were not really going to buy, we like looking at cars and had read some reviews about some SUV and Crossover type vehicles and wanted to see. Cody started helping us and he listened. He got us into a couple of different vehicles and asked us our thoughts on them. Then he pulled out Our Car! It was the right color and it had all the features we had talked about! Wow he explained it thoroughly and then walked us through the trade in process and the sales process. If you want to check out a vehicle ask for Cody LaBree, he listens. More

Cody Labree is great. Cody was very helpful, knowledgable, and followed up after the sale. he calls back in a timely manner if I had a problem. I have recommended him to a Cody was very helpful, knowledgable, and followed up after the sale. he calls back in a timely manner if I had a problem. I have recommended him to another friend. he also got good service. would use him again for future purchases. More

New truck purchase was fun. I would summarize by saying the overall transaction was very good. As with any dealing there are always differences of opinions towards a final purcha I would summarize by saying the overall transaction was very good. As with any dealing there are always differences of opinions towards a final purchase pricing. After all, I, as a buyer, want the best deal and the dealer wants the best deal for the ownership. With this said, I found that my salesperson, Cody, was honest and stayed with the transaction without being pushy to reach a good conclusion for both parties. Also involved in the dealings was Mac as a sales manager. In my opinion, one of the items that stood out was no high pressure to conclude the transaction right then and now. When I wanted time to review and think about the actions it was met without the "what do we have to do today make this work" pressure. I, for one will walk from that type of high pressure actions even if the price is close.to my objective. Overall I am very comfortable with my dealings and do recommend the agency and staff. Professional and courteous. More