West Hills Ford

Great customer service John Kim is an outstanding sales person. He was very friendly and helped me get into a car within my budget. I recommended a friend and he provided th John Kim is an outstanding sales person. He was very friendly and helped me get into a car within my budget. I recommended a friend and he provided the same excellent service. More

Again, John Kim you did us right! For the second time in 6 months John Kim made things easy. John delivers a zero hassle, zero guessing game experience for his customers. Working wit For the second time in 6 months John Kim made things easy. John delivers a zero hassle, zero guessing game experience for his customers. Working with the finance department was a breeze and everyone else we've talked to or worked with have been very friendly and professional. More

John Kim is the BEST! John Kim has sold me and my wife four new Fords in the last 2 years! He and Mac, the Sales Manager, were able to take care of our needs due to our exp John Kim has sold me and my wife four new Fords in the last 2 years! He and Mac, the Sales Manager, were able to take care of our needs due to our expanding family. We recommend John and Mac at West Hills Ford! Over all, since 1989, I've purchased nine vehicles from West Hills and recommend John Kim to be your salesperson! I've shopped them against other dealerships in WA State and end up coming back because of their honesty and professionalism. Go see John and tell him Duane Cruz sent you. More

Awesome experience I gave 5 star ratings because the crew that worked with me, I felt, went above and beyond to help me get into my rockin new car. They were amazing. I gave 5 star ratings because the crew that worked with me, I felt, went above and beyond to help me get into my rockin new car. They were amazing. More

West Hills Excells in Customer Service I went shopping today for a new Ford Edge or Escape. I was greeted promptly by a spunky but very professional named Ian. He asked about my preferenc I went shopping today for a new Ford Edge or Escape. I was greeted promptly by a spunky but very professional named Ian. He asked about my preferences and proceeded to show me cars with those options. He was very knowledgeable about the vehicles and pointed out the differences in several models. I picked out a 2016 Ford Escape, we took it for a test drive and then we discussed trade in and financing. The Allstate man was very informative and helpful but he didn't pressure me into changing insurance companies. Clay, the Finance Manager was very helpful and informative about options for making my vehicle choice even better. I drove home with my new vehicle today and will certainly recommend West Hills to friends who want to purchase a new vehicle. I have been a West Hills (Parr Ford) customer for years and have purchased many vehicles from them my team leader Cheryl ensures my vehicles are serviced in a timely manner, thank you West Hills for great service, PS I am a lady and shopped on my own and was treated with upmost respect. More

Especially great for enthusiast drivers If you're an enthusiast looking for a Focus ST, Miata, FRS, etc. I recommend working with Ian Neeland. He is a hardcore enthusiast who knows everythin If you're an enthusiast looking for a Focus ST, Miata, FRS, etc. I recommend working with Ian Neeland. He is a hardcore enthusiast who knows everything there is to know about these kinds of cars and is genuinely passionate about them. I wasn't ready to buy the day I came in but he nonetheless spent an inordinate amount of time with me to help narrow down the kind of car I wanted, (a hot-hatch or a new Miata). I'll definitely make a point of buying specifically from him when I am ready to buy, and that's the first time I've felt motivated to return to a specific salesperson in 25 years of buying cars. The experience overall was pleasant with a minimum of high pressure tactics. More

Salesman who listen Stephen Clark and his coworkers went above and beyond to work with me and my budget. They refused to sell me anything that they didn't meet their sta Stephen Clark and his coworkers went above and beyond to work with me and my budget. They refused to sell me anything that they didn't meet their standards. The quality of service and attention we received was unmatched by surrounding dealers. More

A Good Salesman We want to thank James Fender for his assistance in helping us by a new vehicle. It was my son's first car buying experience and James made it a posit We want to thank James Fender for his assistance in helping us by a new vehicle. It was my son's first car buying experience and James made it a positive and satisfying experience. Thanks again to James for all his help and work. More

A life long relationship Cody LaBree not only helped find the perfect car for me, but also insured I was happy with everything along the way. He continues to check up on me an Cody LaBree not only helped find the perfect car for me, but also insured I was happy with everything along the way. He continues to check up on me and my new purchase. I really appreciate a salesman actually caring instead of just making a sale! I'll definitely be buying my next car with him. More

I would recommend you go elsware Let me start off by saying the only reason they got one star is because this website gives me no choice. Long store below summed up; I will NEVER purc Let me start off by saying the only reason they got one star is because this website gives me no choice. Long store below summed up; I will NEVER purchase from West Hills Ford or any affiliated West Hills dealers. I will NEVER recommend them to any of my friends or family. I wouldn't even recommend them to my worst enemy who I would normally like to see suffer. Read in full below. Lets start off with I purchased a used car. Our salesman told us it was a V6 AWD, come to find out it was a V4 FWD and I was charged $1,000 over fair price thinking it was a better car than it was; I'll take the hit for this because I trusted him and didn't read the paperwork. About a month later, we started having transmission problems, which they agreed to look at and repair for free. They found no problems, but a day later it started again where I couldn't even drive the car. After fighting with them and threatening to contact the better business burl and a few other avenues, they said they would pay off the remainder of my loan and work with me to get me into another car... Awesome, right? NO! They didn't work with me AT ALL. The first car was about $13,800 and I paid $1,700 in down-payment, they were only willing to pay off my loan so I was out almost $2,000 in down-payment. Or as I thought! The car was valued at $10,000 which was almost $4,000 less than what I paid a month before. They were going to give me $12,300 for the car which was $2,000 over trade in saying they were working with me. So I picked out another car and they tried to charge me $2,000 over the sticker price to make for for that other $2,000 they said they were going to take the hit on for selling me a bad car. When I told the guy it was over sticker price, he flat out said "I wish I knew that before typing this up" since I had a picture of the VID and price. Then he acknowledges it was the $2,000 they were going to lose for trade in. So not only did they have my $1,700 down-payment on the first car, but they were trying to charge me an extra $2,000 on the new cars sticker price. I was basically backed into a corner by a bully! Do I take the $12,300 for a car that I cannot drive and get another car from them, or do I take my car to another dealership who is only going to give me $10,000... Either I take the deal and lose money, or I don't have a car to drive my family around in. Not only should they be paying me back my $2,000 down-payment, but some sort of damages from the stress they caused me and my family! On another note, while I had the first car the battery went out that I had to pay out of pocket for. The manager said he would get it refunded to me. A little over a week after getting the new car, they say they aren't giving me the money for the battery because they gave me $500 to spend at car toys, but that $500 spent at car toys was actually put into my loan and I will be paying for it in the long run. More