Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Hills Ford
Bremerton, WA
655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 655 reviews
May 29, 2017
Buying my first new car! The team at West Hills Mazda Ford is awesome. They were quick to see what I was looking for and helped get my numbers crunched and worked out to make The team at West Hills Mazda Ford is awesome. They were quick to see what I was looking for and helped get my numbers crunched and worked out to make me feel great. More
by Cathlene J Forney
Employees Worked With
John kim, Ray Navidid
May 01, 2017
Out of the ordinary purchase of a pre-owned vehicle. We stopped at West Hills Ford Mazda to investigate the possibility of trading in two of our vehicles for a newer single vehicle to perform the same ta We stopped at West Hills Ford Mazda to investigate the possibility of trading in two of our vehicles for a newer single vehicle to perform the same tasks. John Roberts, who had only recently joined the West Hills team, was very helpful and professional in helping us. After raising some out of the ordinary questions, John Kim assisted us with our questions and gave us some recommendations and solutions. We did in fact trade in two of our vehicles for certified 2015 Ford explorer to fit our needs. The entire team was super professional and made the transaction fair and easy. Thanks West Hills team! More
by G. K.
Employees Worked With
John Roberts and John Kim
April 10, 2017
Very Helpful For my first time buying a car it was really overwhelming but everyone was super nice and helpful and took me step by step through the process. My dea For my first time buying a car it was really overwhelming but everyone was super nice and helpful and took me step by step through the process. My dealer went above and beyond to help me. More
by Cheynickol
Employees Worked With
Bryan Roberts
April 02, 2017
Horrible THEN Amazing I went to just look at some vehicles, so when I get my tax refund I know what I can spend on an upgrade from my car now. I was immediately approached I went to just look at some vehicles, so when I get my tax refund I know what I can spend on an upgrade from my car now. I was immediately approached by David, who after I explained I wanted to just look and I would let him know if I had questions, followed me like a List puppy. He was pushy and kind of creepy, He eventually went to assist another couple, and I actually could enjoy looking for what I want and price I could afford. I was also approached by another salesman, Mike, who understood my situation and kinda have me an idea of what vehicles would be best for me, and within my price. He wasn't pushy, but yet convinced me more and more, that I was in right place. I will definetly be returning, but only if I can have Mike assist me with my purchase. Very nice in the end. More
by SoccerBooty
Employees Worked With
David ( PUSHY) ,Mike(HELPFUL)
March 26, 2017
PLEASANT...ENJOYABLE !! Easy access off freeway. Cars are shown in a wide open lot. John Roberts was my first contact. A very open , polite , helpful young man. Brian ...s Easy access off freeway. Cars are shown in a wide open lot. John Roberts was my first contact. A very open , polite , helpful young man. Brian ...sales manager for Mazda....A knowledgeable fellow was very good at putting things straight when I had questions. Clay...financing.. was the man when it came to paper work......MOST pleasant . More
by Dennis h pierce
Employees Worked With
JOHN, BRIAN , CLAYTON
March 24, 2017
Found what I was looking for and saved $100! Shaw Barrera was great. He showed me the cars in the price range I specified. We took a test ride and I shot some basketball and closed the deal. Ever Shaw Barrera was great. He showed me the cars in the price range I specified. We took a test ride and I shot some basketball and closed the deal. Everyone from Shawn to the business manager were courteous, helpfull and friendly. I would recomnend them and this dealership. More
by Ken Schuette
Employees Worked With
Shawn Barrera
March 19, 2017
Steve was awesome I have purchased a number of cars from this dealer. Steve always gives me a great deal and he has a great personality. My reason for coming back to th I have purchased a number of cars from this dealer. Steve always gives me a great deal and he has a great personality. My reason for coming back to this dealer is primarily trust and availability. They have a ton of cars. More
by TruckGuy1234
Employees Worked With
Stephan, Bary
February 24, 2017
AMAZING Kyle and clay made the hassle of buying a car go away. Kyle was very knowledgeable about any and every thing on the lot from the used to brand new. Cl Kyle and clay made the hassle of buying a car go away. Kyle was very knowledgeable about any and every thing on the lot from the used to brand new. Clay worked some serious magic and got me an amazing rate and monthly payment for someone with fair credit. Clay and Kyle took good care of me aND got me what I wanted for a price that didn't kill my wallet. More
by Maverick52787
Employees Worked With
Kyle Kemper, clay critter
February 22, 2017
Warranty work on my 1 year old Flex We purchased our new Flex from Mid Valley Ford. A year later when we were cleaning the inside we discovered the carpet was soaked on the passenger sid We purchased our new Flex from Mid Valley Ford. A year later when we were cleaning the inside we discovered the carpet was soaked on the passenger side rear floor. I called Mid Valley and they said it was a warranty issue and that any Ford dealer could work on it. They told us that we should get a courtesy loaner to drive because of the warranty. We took it to Westhill because they are the biggest local dealer. We described the issue and left the car. We were told by the service adviser, Chris that they didn't participate in the courtesy loaner program but they could rent us a car. We declined because we are paying a car payment. After 3 days Chris could not tell us what was causing the leak but he would call first thing the next day with an update. He didn't call. We called later that day and Chris told us that the front seats were out of the car and the carpet was removed to dry. When my wife complained that he didn't call and that she had to call him he offered the courtesy loaner. She went to pick it up. She told Chris that she wanted to see the car. He reluctantly agreed. When they got to the car, the seats and carpet were in the car. Chris then threw the techs under the bus and said they told him the seats and carpet were removed. My wife took the loaner and left. When she told me about her visit I decided to go and ask some questions. I was there within 30 minutes of my wife leaving. After I asked a few questions Chris repeated to me that the carpet was out of the car and drying. An obvious lie. He also told me that they had found the source of the leak which was a broken body seam. He said that Fords frequently had that issue with body seams. I was told that they were going to let the carpet dry for the weekend and make sure there were no other leaks. When He called my wife on Monday he said the car would be ready by 4pm. When she asked about the carpet he told her that the padding from beneath the carpet was hanging near his desk. When she asked how the padding was removed without the carpet coming out he said, "oh, they have ways". We have only had the car back for 1 day so I'm not sure that it was repaired. If it is, I would give a couple more stars for the techs that did the work. As easily as Chris lied I would have to believe he has done it before. When I called and asked for his manager I was told that he was on vacation. There is a lot of competition and lying isn't the way to build your customer base. I would recommend Mid Valley in Dallas, Oregon. You can take a nice train ride down to pick up your Ford and get to know it on the drive home. More
by newflex15
Employees Worked With
Chris
February 05, 2017
Returned for the third new car and service was outstanding! Jerimiah and the staff were great! Easy process and service, looking forward to the fourth car purchase from Westhills! By far the best dealership I Jerimiah and the staff were great! Easy process and service, looking forward to the fourth car purchase from Westhills! By far the best dealership I have purchased from in 40 years! More
by Ant5416
Employees Worked With
Jerimiah Ballard
