West Hills Ford

Andrew was really good at getting things done. Although it took longer than usual for the oil change it allowed me to enjoy their coffee and four bottles of water. Although it took longer than usual for the oil change it allowed me to enjoy their coffee and four bottles of water. More

Sales man was great response times in communication was slow with finance though! Over all was good experience slow with finance though! Over all was good experience More

No pressure to sign up or repair things that weren't broken. And staff that felt like they actually care. broken. And staff that felt like they actually care. More

Kind service let me know what was. going on with my car. Was able to work with me on getting the job done fast. going on with my car. Was able to work with me on getting the job done fast. More

Most highest priced oil change and rotation was $161. 04 for a basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package agai 04 for a basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package again highest service rated anywhere in my 45 years of owning a Ford I did ask for the works packages. But was not offered, not a good first time service experience at this dealership More

STAY AWAY FROM THIS DEALERSHIP! !!!!!!!!!!!!!! I recently visited West Hills Ford for the first time for a repair on my 2018 Focus transmission. When dropping off my car, I explai !!!!!!!!!!!!!! I recently visited West Hills Ford for the first time for a repair on my 2018 Focus transmission. When dropping off my car, I explained that the problem was the transmission clutch packs, and that it should be covered under warranty from the last time they were replaced. A day later I was informed that the repair would be $3700 which was over $1100 more expensive than the exact same repair less than 2 year prior. I was also told that it was my responsibility to prove that I had the clutch packs replaced even though the last repair was done at another Ford dealership. Even after that was worked out, it still took the dealership another 5 days to perform the work. When I saw the final bill, the additional parts cost that were not covered under the warranty doubled in cost from what I was originally told. To add insult to injury, there was also a sign posted in the service area stating a 3% surcharge for paying with a credit card. To summarize, I was charged 30% more for the same repair I had done before, I was charged double the cost of the parts I had been quoted, and they even wanted a 3% surcharge on top of that if I paid with my credit card. West Hills Ford does not believe in taking care of its customers, they only believe in gouging their customers for every penny they can get. From the new vehicles with second sticker markups hidden as added accessories, to ridiculously high markups on parts, repairs, and servicing compared to other Ford dealerships. Just save your money and stress level and drive to another dealership. More

Have been trying to buy a new two door wildtrak with special options for months. Talked with Chad Bass in sales over five months ago and he said he would let me know if something came available. He was special options for months. Talked with Chad Bass in sales over five months ago and he said he would let me know if something came available. He was true to his word, called me last week and I now own an amazing new Wildtrak two door with all the options I wanted!! Jake Fuller and Ryan Ostrove got me through the paperwork in record time. The best experience I have ever had at a dealership. More

We have purchased 3 cars from this dealership. Courteous, knowledgeable, efficient. John Henry, Jake and Derek are amazing. Excellent service!! Courteous, knowledgeable, efficient. John Henry, Jake and Derek are amazing. Excellent service!! More

I purchased my 2015 Edge from this dealership. I have always received very good service on my car here. Connor is an excellent service rep. He always made sure that I knew what was going on I have always received very good service on my car here. Connor is an excellent service rep. He always made sure that I knew what was going on with my car. He called me many times with an update. I worked in customer service for many years, and Connor is 1 in a million and you need to clone him! He is a great employee and you should really let him know. More

Excellent service overall: timely, thoughtful from booking appointment thru service completion. Very pleased, would highly recommend! booking appointment thru service completion. Very pleased, would highly recommend! More