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West Hills Ford
Bremerton, WA
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 651 reviews
April 09, 2018
Better than expected. I do recommend West Hills Ford because of their confidence, and willingness to work with you. Morgane Wicke, RJ Singh and Barry are great people to d I do recommend West Hills Ford because of their confidence, and willingness to work with you. Morgane Wicke, RJ Singh and Barry are great people to deal with. Morgane definitely knows the vehicle(s) that you are interested in looking at. She is willing to look for availability if they don't have what you want. More
by flyfisher
Employees Worked With
Morgane Wicke, RJ Singh and Barry.
April 05, 2018
The worst customer service and sales staff I feel like I need a shower after buying a car from these people. I will never get the new car I bought serviced here and if I could of brought it bac I feel like I need a shower after buying a car from these people. I will never get the new car I bought serviced here and if I could of brought it back I would have. Totally disappointed in the management, sales staff, service staff and overall process I went through buying a car I normally love. I may never buy another ford product again because of these unprofessional people. It’s been almost a year since I bought the car, they never sent a survey to me and I am still upset. I have asked all my friends and family to avoid this dealership. My name is Bryan Leatherman so you know I really mean what I wrote. P.S. send me a real survey from Ford so I can provide a real survey to Ford. More
by Westhillsfordsucks
Employees Worked With
The entire dealership
April 04, 2018
Car buying made easy! We bought our Mazda 6 from John Roberts, and he was amazing and down to earth. I never felt pressure from him, but instead a desire to find the right We bought our Mazda 6 from John Roberts, and he was amazing and down to earth. I never felt pressure from him, but instead a desire to find the right car for us. Everyone we met was amazing! Highly recommend checking out West Hills Mazda for your next vehicle. More
by DetroitSapphire
Employees Worked With
John Roberts
March 22, 2018
Quick and Easy We had our Mazda 6 in for an oil change and a recall fix a couple of months ago. While waiting we walked around looking at 2018 Mazda models. Marco We had our Mazda 6 in for an oil change and a recall fix a couple of months ago. While waiting we walked around looking at 2018 Mazda models. Marco Wolf greeted us and we spent 20-30 minutes talking about the CX-5 and 9. His knowledge and personality caused me to find a permanent spot for his business card. On 3-20 we received a flyer from West Hills and decided to check it out. We called ahead so Marco could meet us and now we are the happy owners of a new 2018 CX-5. More
by David&Lois
Employees Worked With
Marco Wolf
March 13, 2018
Horrible experience I went to the dealership looking for a newer car the sales person had a list of multiple cars that I might like, when it came to Gathering all the inf I went to the dealership looking for a newer car the sales person had a list of multiple cars that I might like, when it came to Gathering all the information that they needed and sending it to the finance company was the worst experience of my life and I will never go through that again. More
by Cwcowgirl
Employees Worked With
Megan Hamm, Josh Kennedy
February 24, 2018
Great Sales Crew I bought a F-150 from West Hills Ford and had a great experience. My sales associate Shawn Barrera was one of the most knowledgeable salesman that I I bought a F-150 from West Hills Ford and had a great experience. My sales associate Shawn Barrera was one of the most knowledgeable salesman that I have ever worked with. He knew that truck in and out, and helped set everything up. Management and financing departments worked smooth and efficiently to get me on the road quickly. Love my new truck. More
by BW
Employees Worked With
Shawn Barrera
February 23, 2018
Purchased and leased a car in the same day I came to the dealership with the purpose of getting out of my old mazda 6 that served us well for 16 years. Working with Kyle Kemper we found a used I came to the dealership with the purpose of getting out of my old mazda 6 that served us well for 16 years. Working with Kyle Kemper we found a used certified vehicle with low miles that fit my budget. We also worked through the costco car buying program which makes things so more easier and transparent. We then worked on trading in our currently leased mazda 3 and got me wife into a new mazda 6 lease. Very good experience. More
by Ctw9999
Employees Worked With
Kyle kemper
February 22, 2018
Knowledgeable, efficient and caring I quickly provided my list of requirements to Morgane Wicke, when I walked in the door of the dealership. She just happened to be standing there. Sh I quickly provided my list of requirements to Morgane Wicke, when I walked in the door of the dealership. She just happened to be standing there. She made my husband and I feel very comfortable and did research and found 3 used cars for us to try. All of the cars were in beautiful clean condition. We fell for a beautiful ruby red 2014 Ford Edge, that met all of our requirements. We were treated with respect and consideration. My husband is disabled and we were taken care of very well. The business manager and the sales manager were both really nice and understanding when we started feeling tired. We are happy with our purchase and the whole experience. More
by Lana Gillis
Employees Worked With
Business Manager (Lorren (I think) and Sales manager (Jeff?)
February 20, 2018
Lease vs purchase for replacing my Mazda Sales manager, Brian Martin, the insurance coordinator, Don Semmler were honestly the most instrumental in the feeling of comfort of my decision to le Sales manager, Brian Martin, the insurance coordinator, Don Semmler were honestly the most instrumental in the feeling of comfort of my decision to lease a 2018 Mazda CX-5. Both took time to explain the leasing process and Brian especially made efforts to accommadate my financing needs so that I felt secure in my purchase decision. Subsequently, two days later I had need to revisit the dealership, and got the Mazda queen, Janet to help me understand my new smart car. big shout out to her as the most knowledgeable employee. So glad she is there, very comfortable to communicate with and learn about the features of the car which I felt had not been adequate previously. More
by ZoomingPA
Employees Worked With
Janet, Brian,Don,Peter,Barry
February 18, 2018
Good Experience with new car ourchase Friendly sales person, helpful, knowledgeable, not a high pressure salesman. West Hills was very upfront about pricing and worked to give me a fair tr Friendly sales person, helpful, knowledgeable, not a high pressure salesman. West Hills was very upfront about pricing and worked to give me a fair trade-in price. More
by Fred W Haueter
Employees Worked With
Peter Rodgers, Brian Martin
