West Hills Ford

Very helpful and informative We have been working with Zach at west hills ford and he has been very helpful in our car shopping experience. He’s a good guy a very personable sales We have been working with Zach at west hills ford and he has been very helpful in our car shopping experience. He’s a good guy a very personable salesman. We haven’t bought anything yet but we will soon. I would highly recommend this dealership to anyone wanting to buy a new car. More

Sales person Stopped in to look at used vans, David helped me look and was quite helpful showing me around. Seeing nothing I liked he showed me some new ford trans Stopped in to look at used vans, David helped me look and was quite helpful showing me around. Seeing nothing I liked he showed me some new ford transits and took for test ride. No pressure, answered all my questions and ended up working out a good deal, two thumbs up for young David, he will do well for west hills ford Mazda! More

Poor experience for repeat customer-made right We purchased a 2007 Ford Escape on the 26th of December. The check engine light came on less than 1000 yards from the dealership’s property right afte We purchased a 2007 Ford Escape on the 26th of December. The check engine light came on less than 1000 yards from the dealership’s property right after taking delivery. I have a little bit of car knowledge and through some research determined what the problem was (bad coil pack and/or spark plug). Normally that is not a big deal to replace, but on these cars it is a little labor intensive. I realize I had signed the paperwork for buying the car “as is”, but since this problem occurred just after leaving their property after the purchase, I called them to ask if they might at least assist in the repair cost. After a few conversations with the used car sales manager they agreed to at least pay for the $115 diagnostics fee. He asked when I would be in and I told him first thing in the morning and he said he would notify the service department that I was coming in. I showed up 10 minutes before they opened and waited. They opened and checked me in and had no record of anyone telling them that I was coming in. The service staff were great and got the car in quickly for the diagnostic test. The problem was just what I had assumed and the repair cost was $230.00. She went and talked with the used car sales manager and he came to talk to me to say- sorry, you bought the car “as is” and there is nothing we can do. I remained calm and reminded him that this problem had occurred less that 1000 yards from the dealership right after purchase. I also told him that I am willing to assist in the cost, but thought they should at least do something towards the repair. He again said sorry, my hands are tied. So, I had the repair accomplished and paid the bill. Again, I know I signed paperwork saying it was “as is”, but due to the circumstances I thought they should at least contribute to the costs of the repair. I would have even understood better if it had happened the next day, but within 5 minutes after driving it off the car lot I did not understand their unwillingness to at least help. I have purchased several cars at the various West HIlls dealerships over the years, but that did pay any dividends in this case. They seemed to be a little more receptive to customer needs when it was Parr Ford and maybe the new ownership does not have the concerns that the old one did regarding customer satisfaction. It really was not the cost of the repair that upset me because I could afford that with no problems, it was their apparent lack of concern for a happy and repeat customer. Update- after submitting this review I was contacted by the General Manager of the dealership. He offered to split the repair costs with me. I feel that is a great gesture on his part and a fair and equitable outcome. Thanks! More

NEVER HAVE I HAD WORSE EXPERIENCE I called to schedule my Mustang for a Takada Airbag recall. Was told they had to order the needed part but they would call me when it came in. I waite I called to schedule my Mustang for a Takada Airbag recall. Was told they had to order the needed part but they would call me when it came in. I waited for a month (could not drive vehicle because it could be fatal) and finally called them back. No record of my call or the back ordered part. Was told part was available and scheduled appointment. Took car in and waited over two hours while it was installed. Was contacted the next day and was told THEY INSTALLED THE WRONG PART. It's the holiday season (Dec.22) and I have no car until after Christmas. How do they install the wrong part? I will go in when the manager is there to speak with him personally. That's next week because he's at home with his family for Christmas. Must be nice. More

Mazda Lease Easy and friendly experience at West Hills. Everyone was helpful and got us all set in no time at all. Will come back again next time. Easy and friendly experience at West Hills. Everyone was helpful and got us all set in no time at all. Will come back again next time. More

Good deals, helpful staff They completely went above and beyond to get me the best deal, with the best rate, on the best car. Worth a visit for sure. They completely went above and beyond to get me the best deal, with the best rate, on the best car. Worth a visit for sure. More

Amazing service !!! My husband and I recently purchased a vehicle with Ford at West Hills. From start to finish it was nothing but exceptional service. Our sales represen My husband and I recently purchased a vehicle with Ford at West Hills. From start to finish it was nothing but exceptional service. Our sales representative greeted us and introduced us to the staff and manager which made us feel comfortable. He went to bat for us to get us an amazing deal. I highly recommend visiting Ford at west hills and ask for Nolan!!!! Again awesome service from start to finish. More

Superhero Salesman Looking for a deal - got more than I expected. Yes, got the deal, but got a salesman who demonstrated a keen interest in me instead of simply selling Looking for a deal - got more than I expected. Yes, got the deal, but got a salesman who demonstrated a keen interest in me instead of simply selling a car. Nolan understood that selling a car starts with relationship. More

love my truck! RJ way very helpful! I’m super happy with my new truck! Told them my bottom line and I walked out with that pricing. They weren’t pressuring me and ma RJ way very helpful! I’m super happy with my new truck! Told them my bottom line and I walked out with that pricing. They weren’t pressuring me and made my purchase easy. I would definitely go back to them in the future. More

Friendly and professional staff appreciated My wife and I arrived to buy a new car and were not disappointed. The primary reason for selecting a Ford product for this purchase was that Ford did My wife and I arrived to buy a new car and were not disappointed. The primary reason for selecting a Ford product for this purchase was that Ford did not accept a federal bailout during the financial crisis of 2008, the only auto manufacturer not to do so. I viewed this position as a strong patriotic gesture, one which should be rewarded by my patronage. Of course, if Ford did not have first class products, the gesture would not have been enough. Paul C. Kettler, Satisfied Customer More