West Hills Ford

OUT-OF-STATE BUYER BEWARE This is my honest and full experience on buying my 2010 Toyota FJ Cruiser in the midst of protest and quarantine. I recommend staying away from this d This is my honest and full experience on buying my 2010 Toyota FJ Cruiser in the midst of protest and quarantine. I recommend staying away from this dealership, especially if you are a minority and you are living out-of-state. Pros: 1. Found the car I wanted with acceptable price. 2. Good remote communication with Victoria King (never met in person) and reasonable in-person experience with Ray Natividad (Finance Manager) Cons: 1. Racially-biased and poor customer service. I drove 3.5 hours from Oregon to visit this dealership. All paperwork has been submitted, deal has been made, I have paid a $500 security deposit to hold the vehicle. When I walk into the dealership, I was forcefully asked to fill in a "Credit Application" while I have stated clearly that I do not want to have any credits run since I am purchasing cash with cashier's check for the full amount of the car. Chad Bass (Finance Manager) greeted me with suspicion, insisting on background checks, presuming that I may be a "criminal" and they need to do a check on me. Keep in mind, I have not been shown around the car that I am about to purchase cash. Then another Finance Manager, Ray Natividad took over to offer some apologies for the obviously subpar service and offered me some water and a test drive for the car. 2. Hiding Defects During Test Drive. Note that it was raining during the day of the test drive. Before arriving to the dealership I have been connected with TJ over text. I was promised by Victoria and TJ that the car will be "detailed". When I saw the car, you can see a very poor job at cleaning, especially the interior: dog hair in the backseat, muddy rubber floor mat, missing foot rest, dirty engine bay, rusty rim, and under. They also placed a "temporary license" on the passenger windshield to, what later I discovered, a huge crack on the windshield. Bigger than the size of a dollar bill. Which according to safety inspection checklist does NOT pass Washington state safety requirement. (Pictures from test drive attached) 3. "We cannot show you the title, we only have a digital copy" After the test drive, I asked to see the title of the vehicle. Which was escalated to Ray's boss Magdy Boules (Finance Director) since he was unsure of the procedures of title transfers to the state of Oregon. I was informed by Magdy that the title will be sent to Washington DMV which then will be transferred to Oregon DMV. All turns out to be false information-- I should be receiving the Washington title in hand not Oregon DMV. I was also not allowed to see the title of the vehicle at the time of purchase from the previous owner. They refused to do so and mentioned that they only have a digital copy. Confirmed with Washington DOL that this is illegal. Car was not paid off and still has a lienholder at the time of purchase (up until 7 days after purchase) and the dealership should be able to show me the title at the time of purchase. Especially since I am purchasing in cash (no financing). 4. Inaccurate Inspection Checklist and Hiding Defects. In their inspection checklist they listed that the front headlights are checked when I caught that one of them is out. They rushed out to fix that. Windshield crack was totally hidden. And there is some major rust under the car that the dealership (or the previous owner) undercoated with rubberized spray paint. It was obvious that they wanted to cover any defects and sell it to me as an "as is" "economy rig" car. They made sure I sign at least 3 paperwork to make sure they are 'legally' covered to not have to put any more fixes to the car when I drive off the lot. 5. "If you are unhappy with your purchase, you can return the car and we'll refund you your check" This was how Josh Kennedy (Used Car Manager) deal with me when I send TJ a picture of the cracked windshield that was hidden. This is how they would probably treat you if you have a complain as well. I was, again, aggressively asked as I drove away with my full-paid off FJ Cruiser to return to the dealership. More

Tre’von was amazing! He is extremely friendly and made my first car buying experience an easy one. I couldn’t be happier with my car! Thank you so much Tre! first car buying experience an easy one. I couldn’t be happier with my car! Thank you so much Tre! More

The people suck at customer service DO NOT USE these people to service your vehicle. Very poor customer service, very poor!!!!!! Very Poor!!! Very Poor!!!! people to service your vehicle. Very poor customer service, very poor!!!!!! Very Poor!!! Very Poor!!!! More

Great trade in value for my previous truck. Great financing options with the 0.00% loan is absolutely fantastic. They managed to assist me with itemization after the fact. financing options with the 0.00% loan is absolutely fantastic. They managed to assist me with itemization after the fact. More

Shawn was a good help! Thank you guys for the great looking and running truck. I make sure to send you guys business. Have a good day! looking and running truck. I make sure to send you guys business. Have a good day! More

A stress-free buying experience I was interested in a new Mustang but was worried about the complexities buying during the pandemic. There was nothing to worry about as West Hills ha I was interested in a new Mustang but was worried about the complexities buying during the pandemic. There was nothing to worry about as West Hills has a large clean facility, plenty of space for everyone to social distance, and all employees use protective equipment. Shawn Barrera (sales) is very knowledgeable, provided a great test drive, and bent over backwards answering questions and getting me on the road in my new wheels. More

Very pleasant and professional staff. Took the time to thoroughly review the vehicle’s features and options. Concern for customer health and sanitary condition of the dealership. thoroughly review the vehicle’s features and options. Concern for customer health and sanitary condition of the dealership. More

I am extremely happy about the Jeep Cherokee Sport I purchased! Nolan was quick and easy to work with. They were especially understanding during the Covid 19 pandemic. purchased! Nolan was quick and easy to work with. They were especially understanding during the Covid 19 pandemic. More

My 5th vehicle purchase from Ray Natividad. Always a wonderful experience, all the the staff are friendly and helpful. I received my new car sparkling like a diamond. I highly recommend West Hill Ford M wonderful experience, all the the staff are friendly and helpful. I received my new car sparkling like a diamond. I highly recommend West Hill Ford Mazda to anyone looking for a ton of inventory to choose from and a streamlined purchase! More