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West Hills Ford

Bremerton, WA

4.3
659 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 659 reviews

January 06, 2024

They repaired our vehicle in a timely and professional manner. They even offered to deliver it. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin, Service Department
Jan 08, 2024 -

West Hills Ford responded

Patrick, we are glad to hear that our team delivered excellent service. Thank you for choosing West Hills Ford!

January 06, 2024

I’ve been to West Hills Ford on multiple occasions to get service done and every time I’m pleased with their work. Vincent and the technicians are very good at what they do! I’ll definitely keep coming back. More

by Owen from Poulsbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Jan 08, 2024 -

West Hills Ford responded

Owen, it's great to know that you've had consistently positive experiences with Vincent and our team at West Hills Ford. We appreciate your loyalty and look forward to seeing you next time!

January 05, 2024

Received great & fast service today at west hills ford. Connor was very helpful in answering my questions that had regarding my Ford Explorer. Thanks again for serving my SUV More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor in service dept
Jan 05, 2024 -

West Hills Ford responded

Elaine, we're glad to know Connor was able to assist you with your Ford Explorer at West Hills Ford. Thanks for the positive feedback and for trusting us with your SUV!

December 20, 2023

Kaitlin made the process easy and helped by making arrangements for a ride home and later delivery of my car to my home. More

by leezurelady1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man who gave me a ride home
Dec 20, 2023 -

West Hills Ford responded

We're glad to know that Kaitlin was able to make your experience with West Hills Ford a smooth one, especially by arranging transportation for you. Thanks for sharing this positive feedback!

December 15, 2023

This Dealership cannot get its management under control and in doing so place responsibility on someone else on 4 separate occasions and completely screwed us out of an expensive parts rebate. We naively b More

by Karmen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Helm
Dec 17, 2023 -

West Hills Ford responded

Karmen, I'm truly sorry to read about your experience with your parts rebate. This is not the level of service we aim for and it's clear that we've let you down. I want to try to make things right and address any miscommunication or misunderstanding that has occurred here. Please reach out so we can discuss this further and work towards a resolution together. Thank you, Clay Crittenden - General Manager - 360-479-1353

December 09, 2023

John Henry was an excellent salesperson. Very happy with our new cyber-orange 2023 Ford Bronco Sport. Thank you very much & we are enjoying the ride. More

by Rockytulog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Re, John Scharnberg
Dec 09, 2023 -

Rockytulog responded

John Henry was an excellent salesperson. Very happy with our new cyber-orange 2023 Ford Bronco Sport. Thank you very much & we are enjoying the ride.

Dec 11, 2023 -

West Hills Ford responded

Congrats on your new 2023 Ford Bronco Sport! We are so glad you love the cyber-orange color. Thank you for giving a shoutout to John and leaving West Hills Ford a five-star review! Safe travels!

November 17, 2023

West hills has always been professional and taken care of my car. Vinnie was professional More

by j-harpel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinnie
Nov 17, 2023 -

West Hills Ford responded

Thank you for your 5 stars and shoutout to Vinnie! We hope to see you again at West Hills Ford!

November 16, 2023

Lovely service with pick up and delivery of vehicle at my workplace! Would highly recommend West Hills Ford! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 16, 2023 -

West Hills Ford responded

We're so glad to know you appreciated our pick-up and delivery service! Thanks for recommending West Hills Ford, we look forward to serving you again in the future.

November 05, 2023

Jessica did a woonderful job she deserves a raise, she was very professional and empathetic towards my situation. Thank you Jessica More

by iffer500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Nov 06, 2023 -

West Hills Ford responded

We're glad to know that Jessica provided you with excellent service at West Hills Ford! We'll definitely pass along your kind words. Thanks for the review and we hope to see you again for any of your future needs!

October 23, 2023

Great, prompt service by Michelle (I think that was her name). Very upfront, genuine, and efficient. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think her name was Michelle
Oct 23, 2023 -

West Hills Ford responded

Rachel, thank you for reviewing Michelle and West Hills Ford! Have a lovely day!

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