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West Hills Ford

Bremerton, WA

4.2
647 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 647 reviews

July 07, 2021

Not honest. Lied about my vehicle being a previous rental vehicle. Car fax was clean. I asked specifically and the salesman, sales manager, and the finance guy lied to me. Do not buy a vehicle there More

by Tractor4k
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Helm, Josh Kennedy, Victoria King, Roxanne Kasperson
Jul 07, 2021 -

Tractor4k responded

I am very upset. Multiple people at your dealership lied to me and wife. I bought another vehicle after this. Not knowing I had been deceived. I will not buy another vehicle at this dealership and I will advise everyone I know and via social media to not buy from you guys. Very upset with the professionalism

Jul 07, 2021 -

Tractor4k responded

I was told it was a local trade in.

Jul 07, 2021 -

West Hills Ford responded

We are extremely sorry to hear about this and sorry to disappoint a customer Please reach out to us at shelm@haselwood.com as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

July 06, 2021

Y’all, I love it here! Jerry, Paul, and everyone else was great. They trusted ME with a stick shift for a test drive(this is my first manual). Everyone was hella nice and answered anything I had questions on More

by Jaxper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Helm, Josh Kennedy, Chad Bass, Magdy Boules, Roxanne Kasperson, Paul Fontenot
Jul 06, 2021 -

West Hills Ford responded

We appreciate your kind feedback of West Hills Ford and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

July 04, 2021

Great experience! Have bought several cars over the years. Will keep returning! More

by Jh23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Helm, Tre'von Fobbs, Magdy Boules, Noah Dinkelbach
Jul 06, 2021 -

West Hills Ford responded

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at West Hills Ford and what we offer.

July 04, 2021

Shawn is personable, knowledgeable, and will always help you find your dream car. More

by sjiries88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ostrove, Shawn Barrera
Jul 06, 2021 -

West Hills Ford responded

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at West Hills Ford.

July 03, 2021

Very helpful friendly and understanding will tell family and friends answered every question took time to explaining everything and walk through paperwork enjoyed the honesty from everyone More

by Dwaynecotton360
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Reyes
Jul 06, 2021 -

West Hills Ford responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at West Hills Ford.

July 02, 2021

They were very friendly and knowledgeable. Answered all of our questions and concerns. Were great with my toddler while she played around during the wait. Will definitely recommend to friends! More

by Rmcgarry12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tre'von Fobbs, Wendell Reyes
Jul 02, 2021 -

West Hills Ford responded

Thank you. We appreciate your kind review of West Hills Ford and hope you will visit again soon. Take care.

July 01, 2021

I had an awesome experience.Mr Michael Serrano.Thank you Noah. More

by manofthelight101010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Dinkelbach
Jul 01, 2021 -

West Hills Ford responded

We're happy to hear you had an awesome time with us at West Hills Ford! Thanks for sharing your experience. We hope you stop by and see us again soon.

Jul 01, 2021 -

manofthelight101010 responded

I was inpressed by the entire staff.Tgey all wor well together as a team.Thank you for the referal Insurance wise have a great day Mr Michael S Serrano.

June 21, 2021

Everyone there was incredibly kind and welcoming! Paul was very helpful, friendly and trustworthy. Got to leave with a great car, couldn’t be happier!! More

by smcvittie1516
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Fontenot
Jun 21, 2021 -

West Hills Ford responded

Thank you for your five-star review. The West Hills Ford team is delighted we could serve you so well.

June 19, 2021

We had the best salesman he was so nice. He new the answers to all are questions. He was very attractive and funny. He was never pushy and made the impossible happen. More

by bred69911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tre'von Fobbs
Jun 21, 2021 -

West Hills Ford responded

Thank you. We appreciate your kind review of West Hills Ford and hope you will visit again soon. As a valued customer, we look forward to taking care of your needs in the future. Until we see you, take care!

June 14, 2021

My wife and I had a great experience. We bought a car for my wife to drive. Very nice car, not too expensive! The sales representative that helped us was super nice and helpful! More

by Collin R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tre'von Fobbs
Jun 14, 2021 -

West Hills Ford responded

Thanks, Collin, for the wonderful review of West Hills Ford. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!

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