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West Hills Ford

Bremerton, WA

Overview
Reviews
4.3
659 Reviews
Call Dealership (360) 479-1353
View Awards

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 659 reviews

March 22, 2024

Job well done, provided excellent service and finished in a timely manner When I need help or a service I be back More

by jmartin2627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Report | Print
Mar 24, 2024 -

West Hills Ford responded

Thanks for the positive feedback! We're glad to know that our team at West Hills Ford was able to provide you with excellent service. We are here for anything else you might need down the road!

March 10, 2024

Phenomenal Dealership. .. I travel 45 minutes just to have my services done here. They are the standard for customer service More

by DocMoonyoz
Recommend Dealer
Yes
Employees Worked With
Vincent from Service
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Mar 11, 2024 -

West Hills Ford responded

We're delighted to know that you find our service worth the travel here at West Hills Ford. Thanks for your kind words and loyalty! We are here for anything else you might need down the road!

February 14, 2024

Truck brought in for first oil change service since I purchased it at West Hills Ford, along with 2 software update recalls. Fast, efficient and good communication. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent @ Service
Report | Print
Feb 14, 2024 -

West Hills Ford responded

Bill, we're glad to know your first service visit at West Hills Ford went smoothly and efficiently. Thanks for trusting us with your truck's maintenance!

February 13, 2024

Great service at Westhills Ford! Caitlin was my service advisor is she is exceptional and very knowledgeable! She explained everything that would be serviced. thanks Caitlin! More

by danielopeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Report | Print
Feb 13, 2024 -

West Hills Ford responded

We're glad to know you had a great experience with Caitlin here at West Hills Ford! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels ahead!

February 11, 2024

All went as expected and no problems noted yet so it was ok so far More

by Grimli101713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor at service
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Feb 12, 2024 -

West Hills Ford responded

We are thrilled to see your positive review! The West Hills Ford team looks forward to your next visit with us. Take care!

February 07, 2024

My husband and I had a wonderful experience. Brian our salesman was outstanding. No pressure and we bought a vehicle we love. Everyone was kind and fair at this dealership. More

by Jorjie Litsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sinard, Jose Mendez
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Feb 07, 2024 -

West Hills Ford responded

It's fantastic to know that Brian and our team at West Hills Ford provided you with a pressure-free and enjoyable car buying experience. We're glad you love your new vehicle!

February 02, 2024

Great service,pleasant experience will go back again when car needs more attention. Catalina was great More

by kk6dma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Fulweiler
Report | Print
Feb 02, 2024 -

West Hills Ford responded

We're glad to know you had a pleasant experience with us at West Hills Ford! We'll be sure to pass your kind words along to Catalina. Looking forward to seeing you again when your car needs some TLC!

January 25, 2024

Everyone, especially Caitlin, were extremely helpful & knowledgeable, explaining what was found on my car & the best options. More

by Kizzaroo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
People in service department
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Jan 25, 2024 -

West Hills Ford responded

We're glad to know our team, especially Caitlin, was able to provide you with the helpful and knowledgeable service we strive for at West Hills Ford. Thank you for sharing your experience!

January 25, 2024

Vincent was top-notch, If I wasn’t moving, I would request him every time I need service More

by 24Miked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent In service department
Report | Print
Jan 26, 2024 -

West Hills Ford responded

Thank you for the review! We appreciate the kind feedback about Vincent and will be sure to pass it along. Safe travels!

January 12, 2024

Horrible service and people there. Dont ever take your vehicle there because they will leave you very frustrated and lied to. More

by ford{FuxxedoverrebuiltDodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Helm, Shawn Barrera, Josh Kennedy, Chad Bass, Victoria King, Magdy Boules, Roxanne Kasperson, Jose Mendez, Tiffany Fulweiler
Report | Print
Jan 15, 2024 -

West Hills Ford responded

I'm really sorry to read about your experience. This is certainly not the level of service we aim to provide, and it's disappointing to know that you've been left feeling this way. I'd appreciate the opportunity to discuss this further with you and hear more details about what occurred during your visit - please reach out at your earliest convenience. Thank you, Clay Crittenden - General Manager - 360-479-1353

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