West Hills Ford

It all started when Ford announced they were opening a reservation system for the release of the new Bronco. I reserved a Bandlands with Sasquatch package on day 1. Converted my reservation to an order as reservation system for the release of the new Bronco. I reserved a Bandlands with Sasquatch package on day 1. Converted my reservation to an order as soon as the dealership I CHOSE contacted me to do so, about 9 months after reservation. I chose this dealership because they are in the same county as me, keep it local right? (I could have traveled a different direction and in the same amount of time, been at another ford dealer). I was told I would have my bronco in the spring, then summer, maybe by fall…. Christmas Eve rolls around, get a call that my bronco has been delivered and is ready to go. So of course I drop everything, on Christmas Eve, and rush in…. Only to get a call when I’m 5 minutes from the dealership that, oops! We’re sorry, it’s not ready… so ok, that’s a bummer but I’m still going to check it out. I am told nobody was available to check the car over and do a delivery inspection. Huh, well that’s strange, right? It was ready to go a few hours ago but I’ve waited a year and half!!! What’s a few more days. Meanwhile the salesman is just trying to haggle the afternoon away (Christmas Eve remember) about financing and your typical salesman’s act… I’ve had enough at this point, if I can’t take the car home why are we doing this now? So the following week I’m expecting a call….. nothing…. I had to call them, and call them, to find out what the heck was going on! Finally 4 days after being told it was delivered, I am told once again it’s ready come and get it. The salesman said they couldn’t wash it, it was too cold…. But he took it upon himself to wipe it down. He also took it upon himself to open the additional accessories I ordered and paid for and install them himself. Wish he hadn’t. He then spent a very long time going over Bluetooth and radio functions… Um got it already. This was all very nice but…. I want to drive the car I’ve been waiting a year and half for! He brags how he took it out and drove it already… when I ask to see the delivery checklist or whatever it was that needed done the previous week, he said, oh well I just kind of go over it myself. WHAT?!? He wants to take my picture in front of the bronco, no thanks I say, he says nobody will see it, fine if it gets me out of here, he takes it. Imagine my surprise seeing this picture, of me with my eyes closed, uploaded to this site. This site that he felt I should leave a 5-star review. I have followed several forums for bronco reservation holders, I have heard and seen all the ways the other dealerships have really worked with them to make sure their experience was great. I’ve seen all the percs, swag, ford pass points for early reservation holder and order conversations, etc. This place did none of those things. Heck they didn’t even properly clean it! More

I have purchased numerous new & used cars when it was Bennett & Parr Ford! I Need very good Price prior to purchase of a FORD! Parr Ford was a relaxed, no pressure experience. I actually had friends and Bennett & Parr Ford! I Need very good Price prior to purchase of a FORD! Parr Ford was a relaxed, no pressure experience. I actually had friends and family come with me, and I was left alone, by my request. My nephew and wife purchased a new Focas and she purchased a used Chevy. We picked out the cars and the sales people did the paperwork, They were happy as were the salesmen. I don't care to go through several people to make a purchase, i'm looking for the best deal I can get.Rod Parr made that happen, in return I sent many couples and single people to the Bremerton Ford dealership! .20+ yrs. and I'm still driving my 1999 F250 4X4 Lariat V-10 with 110,000 miles it runs like a top and looks great! J. Gary Watland, Poulsbo. WA. More

John and Chad were outstanding! Best experience I have had at a Car Dealer. This is the Ford Dealer to go to! had at a Car Dealer. This is the Ford Dealer to go to! More

Extremely helpful dealership I was looking for Mazda to do trade in but made wrong turn in snow and was struck they helped pull me out before I even told them I want trade or get vehicle. They showed me mu do trade in but made wrong turn in snow and was struck they helped pull me out before I even told them I want trade or get vehicle. They showed me multiple vehicles until I comfortable with one I like. Great dealership More

The staff was great to work with and found me just the truck I wanted. I will definitely be a repeat customer. truck I wanted. I will definitely be a repeat customer. More

Excellent customer care from the time we entered to delivery of our new vehicle. We recommend West Hills Ford and Mazda highly. delivery of our new vehicle. We recommend West Hills Ford and Mazda highly. More

Process was quick and easy. The people were incredibly kind! Thank you for your service! kind! Thank you for your service! More

It was great working with Wendell & Ryan in finance they are both very friendly. I love my truck it was the best choice. are both very friendly. I love my truck it was the best choice. More

Thanks so much! Had a great car buying experience. The staff here are friendly and accommodating. staff here are friendly and accommodating. More

I had a great no pressure experience. John was very patient and explained the features on my car. patient and explained the features on my car. More