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West Hills Ford

Bremerton, WA

Overview
Reviews
4.3
654 Reviews
Call Dealership (360) 479-1353
View Awards

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 654 reviews

October 14, 2024

Clean, easy to get to, nice service staff. Kept me up to date on service status. More

by brianjlennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DeRubio
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Oct 15, 2024 -

West Hills Ford responded

Hi Brian! We are thrilled to see your positive review! The West Hills Ford team looks forward to your next visit with us. Take care!

August 05, 2024

The sales and service and car are great! However I am extremely unhappy with the lack of response to my cancellation of the extended warranty. I want my money back and it has now been 4 mont More

by cfarrmt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Magdy Boules
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June 06, 2024

My vehicle is there for service. I have left messages and sent texts. I have not been able to get a status on my vehicle in the last five days. Calling the service advisor gets no More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vinnie?
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April 17, 2024

After waiting 20 minutes and 4 people telling me someone will be with me shortly, I was told my maintenance plan has expired (I bought the car 3 years ago tomorrow) . Yet ANOTHER waste of time. Do not bothe More

by jody
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No one
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March 23, 2024

The service today was timely and efficient. Nick was professional and friendly, informative and personable. More

by Mrs. B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in the service dept.
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Mar 24, 2024 -

West Hills Ford responded

We're glad to know you had a timely and efficient service experience with us at West Hills Ford! It's great that Nick was able to provide professional, friendly assistance. Thanks for your review!

March 22, 2024

Job well done, provided excellent service and finished in a timely manner When I need help or a service I be back More

by jmartin2627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Mar 24, 2024 -

West Hills Ford responded

Thanks for the positive feedback! We're glad to know that our team at West Hills Ford was able to provide you with excellent service. We are here for anything else you might need down the road!

March 10, 2024

Phenomenal Dealership. .. I travel 45 minutes just to have my services done here. They are the standard for customer service More

by DocMoonyoz
Recommend Dealer
Yes
Employees Worked With
Vincent from Service
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Mar 11, 2024 -

West Hills Ford responded

We're delighted to know that you find our service worth the travel here at West Hills Ford. Thanks for your kind words and loyalty! We are here for anything else you might need down the road!

February 14, 2024

Truck brought in for first oil change service since I purchased it at West Hills Ford, along with 2 software update recalls. Fast, efficient and good communication. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent @ Service
Report | Print
Feb 14, 2024 -

West Hills Ford responded

Bill, we're glad to know your first service visit at West Hills Ford went smoothly and efficiently. Thanks for trusting us with your truck's maintenance!

February 13, 2024

Great service at Westhills Ford! Caitlin was my service advisor is she is exceptional and very knowledgeable! She explained everything that would be serviced. thanks Caitlin! More

by danielopeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Report | Print
Feb 13, 2024 -

West Hills Ford responded

We're glad to know you had a great experience with Caitlin here at West Hills Ford! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels ahead!

February 11, 2024

All went as expected and no problems noted yet so it was ok so far More

by Grimli101713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor at service
Report | Print
Feb 12, 2024 -

West Hills Ford responded

We are thrilled to see your positive review! The West Hills Ford team looks forward to your next visit with us. Take care!

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