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West Hills Ford

Bremerton, WA

4.3
646 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 646 reviews

September 06, 2022

My pickup was there for 9 weeks before they were able to fix it. And at least 7 out of 9 times I couldn’t get a call back when I was told they would. There other issues but those were the major ones. The More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse
Sep 07, 2022 -

West Hills Ford responded

Tom, I am very sorry for the delay with your service and for the poor communication from our team. We expect a smooth and seamless service experience for our guests, and it is disappointing that we missed the mark here. I will share your feedback so we can improve our processes moving forward, and if there is anything else you would like to share, please be in touch. Thank you, Scott Helm - General Manager - 360-479-1353

September 06, 2022

We were seen timely and with professional courtesy. Catlin was knowledgeable and helped us with the service the vehicle needed. It was complex within the time given. More

by Riley07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catlin service
Sep 07, 2022 -

West Hills Ford responded

Riley, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Catlin and the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

September 04, 2022

I love my new Mustang and the ford team was very helpful and a pleasure to work with. More

by emilyreiter@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria King, Jon Rohlman
Sep 06, 2022 -

West Hills Ford responded

Emily, thank you for the great review! We are so glad to hear that the West Hills Ford team delivered a five-star experience. Drive safely in your new Ford Mustang, and we hope to see you back!

September 03, 2022

Great service department, took care of both my vehicles and my father in laws. Micheal made sure all was good before we left. More

by art_stephens_jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service
Sep 06, 2022 -

West Hills Ford responded

We are happy to hear that Michael and the team were so helpful and attentive! Thank you for choosing West Hills Ford and for sharing your feedback. Drive safely until we see you again!

September 02, 2022

I am so blessed and excited to walk away with a new ! I am 31 and never had a car this nice or been approved for a loan . I love that they were willing to work with me and make sure I got something more More

by Mitri.mom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sierra Spear
Sep 06, 2022 -

West Hills Ford responded

Your review makes our day! It's our pleasure to offer accommodating assistance and get you and your son the right car. Drive safely, and thanks for choosing West Hills Ford!

August 30, 2022

Fast and efficient service. All staff was polite and helpful and friendly. We'll be back for the next service. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Collins
Aug 30, 2022 -

West Hills Ford responded

Fast and efficient service is what we strive for, Ed! Thank you for the 5-stars from all of us at West Hills Ford.

August 27, 2022

West Hills Ford service department is top notch. They took a little longer than normal to work on my truck but more than made up for it when they were done. My hats off to the service group and Jess More

by Copdwg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Roksa
Aug 29, 2022 -

West Hills Ford responded

Thank you for the great review! We are thrilled to hear that Jessica and the team were able to get the job done. We appreciate your patience during your visit and hope to see you back again at West Hills Ford!

August 23, 2022

Nice, friendly, courteous staff. Complementary beverage offered for those getting service. Would recommend this dealership. More

by Rick F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conner
Aug 23, 2022 -

West Hills Ford responded

We couldn't be happier reading about your lovely experience at West Hills Ford! Thank you for your recommendation, and we hope to see you again.

August 21, 2022

Quick appointment, fast, friendly service. Very comfortable waiting room with a free latte! Will definitely be back. More

by Dgriffey6454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conner Service dept
Aug 22, 2022 -

West Hills Ford responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

August 19, 2022

Very pleased with their service. I will continue to have my service done there in the future More

by bcfarman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Barrera
Aug 19, 2022 -

West Hills Ford responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with the West Hills Ford team. Safe travels, and we hope to see you back!

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