West Hills Ford

My flex was in for an oil change. There’s three different areas you can easily get comfortable and wait for the vehicle. The person helping me, Caitlin, was friendly, polite, and even There’s three different areas you can easily get comfortable and wait for the vehicle. The person helping me, Caitlin, was friendly, polite, and even walked me to my flex when done and noticed the protective pieces the mechanic placed in the driver seat were left she quickly whipped them out and took care of them for me. I have been coming for service at the same place since I bought my flex. I have always been pleased with the service. Thank you. More

Friendly staff. Took care of me and the family while we conducted business. In terms of time, the process if buying my vehicle was relatively quick. Took care of me and the family while we conducted business. In terms of time, the process if buying my vehicle was relatively quick. More

Caitlin got us in on no notice and got us out in less than 45 minutes. She was knowledgeable and super helpful! Thanks! than 45 minutes. She was knowledgeable and super helpful! Thanks! More

Took longer to diagnose the air bag warning issues, but all is good for now all is good for now More

Nicole was wonderful to work with! She didn’t just give us the standard yes we can, no we can’t. Instead she came with a “we will always can find a way to help” and made our experience She didn’t just give us the standard yes we can, no we can’t. Instead she came with a “we will always can find a way to help” and made our experience at Ford Services great. Thank you Nicole for keeping our family safe on the road and doing it with a positive and friendly attitude. I ask the dealership to thank you also for being an awesome Advisor! More

They were great rotating my tires, my 3rd oil chg & even sugg new front wipers at no cost sugg new front wipers at no cost More

Outstanding, professional, service dept. In and out with Connor the service tech. and another. Barely enough time for a free coffee! In and out with Connor the service tech. and another. Barely enough time for a free coffee! More

Took my truck in for routine maintenance and Catlin met me to discuss the events for this service call and explain other options that also were available. I was handled in a very profession and hospitable me to discuss the events for this service call and explain other options that also were available. I was handled in a very profession and hospitable manner. Always a great experience to work with Catlin and the assoicated staff. More

I recently bought a minivan from West Hills dealership. Sales person, Nick, went above and beyond to help me. He was attentive, made sure we got a car on time inspite of it being back ordered. Overall I wo Sales person, Nick, went above and beyond to help me. He was attentive, made sure we got a car on time inspite of it being back ordered. Overall I would recommend Nick and West Hills for car purchases. More

Nicole was a great representative. The job (recall on an airbag) was done efficiently and as near as I can tell properly. The job (recall on an airbag) was done efficiently and as near as I can tell properly. More