West Hills Ford

Keanu Brentz provided excellent service during check in - courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to expl courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to explain the repair options and prices, answering all questions clearly. John Patterson diagnosed all the issues within 24 hours and had the vehicle repaired by the end of the week. These included electrical, mechanical and maintenance issues that were overlooked or caused by four previous mechanics in our local area. Scott shuttled me to the dealer's rental facility and to the Enterprise agency for a rental vehicle, humorously explaining all the bells and whistles in a 21st century car to someone born in the 1900s who had only analog training. The entire experience was pleasant and absolutely worth the four hour round-trip drive between Sequim and Bremerton WA. This was the BEST service my truck has received from any Ford dealership. EVERYTHING WORKS AGAIN!!! YEEEEE-HAAAAWWWWW! Many thanks to West Hills Ford and its staff. Laurie Tanguay LoBo Designs 360.582.1919 info@lo-bo.com 2007 Ford F150 XL More

Easy to get an appointment. Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service. Nick and his team in the service department are great. More

Quick, Easy and Better! !! Had no difficulties while there, would recommend to others to have their vehicles serviced. !! Had no difficulties while there, would recommend to others to have their vehicles serviced. More

Connor at West Hills ford is the sole reason I bring my Bronco and Superduty there for all there servicing needs. I can always expect him to greet me at my car and discuss whatever servicing I'm there for. Bronco and Superduty there for all there servicing needs. I can always expect him to greet me at my car and discuss whatever servicing I'm there for. I always get my vehicle back in a timely manner. Connor understands and can knowledgeable explain any and all repairs that may need to be done which you don't always find with service advisors. I spent a good amount of money of both vehicles and depend on them for our work so having someone like Connor is so valuable to me. I will always bring my vehicles to West Hills Ford for all maintenance and repairs as long as Connor is my service advisor. More

Fast, efficient service with a free hot Mocha while we waited and a free car wash next time we go to town waited and a free car wash next time we go to town More

Excellent customer service at the service department. They took time to understand an issue I had and charged me less than a full diagnostic to repair. They took time to understand an issue I had and charged me less than a full diagnostic to repair. More

Vincent made my oil change fast and easy with no hassle. It was very much appreciated. It was very much appreciated. More

While my issue was found and corrected and even covered under my extended warranty I purchased with the vehicle I didn't expect other vehicles to be worked on before ours was done which caused us to wait f under my extended warranty I purchased with the vehicle I didn't expect other vehicles to be worked on before ours was done which caused us to wait for two weeks without our car. This was for that required no parts other than shop items. Status updates were almost non-existent and had to be requested multiple times. We were disappointed that our original appointment was overlooked and other work performed for customers before completing ours work. We were glad to get our car back with the problem resolved and transportation after drop for appointment was provided as well as delivery to our house after completion. I don't think it is unreasonable to think work would continue until completion without interruption from other customers .At least status and reasons for delays should be volunteered not repeatedly requested. We used West Hills Ford as our service provider of choice assuming they would have the best knowledge of our Ford Explorer and hoped it would be covered under warranty as it was. Other than these reasons we would probably gone elsewhere. More

I want to give shout out to Conner my service advisor! Impressed by him knowing my name when greeted me upon my arrival. I let him know that I was opting for the $199.99 oil change offer. I love having th Impressed by him knowing my name when greeted me upon my arrival. I let him know that I was opting for the $199.99 oil change offer. I love having the option to pay it forward when I can. I thoroughly enjoy bringing my vehicle car to West Hills Ford. I would highly recommend them. More