West Hills Chrysler Jeep Dodge

Terrible communication, service, and can't keep a schedule As a customer, I expected two main things communication and quality service. Both of these I have yet to receive from the Service Department at West H As a customer, I expected two main things communication and quality service. Both of these I have yet to receive from the Service Department at West Hills Chrysler, Dodge, Jeep, Ram. I had my oil changed about a month after I purchased my turck. The oil was overfilled by a quart. The oil was changed again at no charge to fix the issue. The oil life was not reset nor was the sticker changed to update the milage and date. Another issue I have is that purchased my truck the headline had a small hole in it. I had in looked at in July and it was determined that it needed to be replaced.I received no updates and called the service department in August. I left a message and never received a call back. I talked to the Service Manager a few days later. The headline was on backorder and did not have an estimated date of being filled. In October I got a call stating that the headliner was in and scheduled the appointment for repair 29 days out. I dropped my truck off at the dealership and received a rental and a promised return date of Tuesday November 19, 2019. As of November 23, 2019, my vehicle is still at the West Hills Service Department with the windshield removed and the original headliner still installed. I have no known date of return and little to no attempt by the staff of the Service Department to keep me informed on the status of repairs and possible timeline. Here is some additional insight into the problems I have encountered with the lack of communication and poor customer service. November 16 - Dropped Vehicle Off November 19 - I called the Service Department in the morning asking for an update. I got an update stating that the status of my vehicle was unknown and I would get an update later that day. I never got one. November 20 - I sent a text message asking the status and received a call saying that my vehicle was getting the windshield removed and was going to be delayed. November 21 – I went in person in the afternoon to the service department. I found my vehicle outside under a roof with the windshield removed. I talked to a service advisor about the lack of communication and inability to meet the scheduled timeline. The answer was that they are overworked, understaffed, have a lot of new staff and had no clear path forward on when my vehicle would be ready. I asked for the service advisor to find out the status of my vehicle and to give me a call back with an estimated completion date. I never received this call. I also verified that they had my number prior to leaving. November 22 - No update from the staff at the Service Department November 23 - No update from the staff at the Service Department. I went again in person to get an update. The Service Department had no idea about the status of my repair nor a timeline. I was told that the Service Manager was handling this repair personally due to the issues. I was able to get inside my vehicle and find out the headline had not been replaced. More

Legendary From the moment I walked in I was treated with respect and not once did I feel like I was getting the "car salesman" attitude. From my time with Chris From the moment I walked in I was treated with respect and not once did I feel like I was getting the "car salesman" attitude. From my time with Christian to the paperwork with Mike everything was stress free and handled with courtesy and professionalism. More

Jeep Buying Experience The overall purchasing experience here was very smooth and welcoming ! Both my sales rep (Reggie) and manager were very informative and did a great j The overall purchasing experience here was very smooth and welcoming ! Both my sales rep (Reggie) and manager were very informative and did a great job of walking me through the car buying process and making great recommendations on other models to compare to the one I had eyes on and was very knowledgeable about my features and hidden details in the craftsmanship of each vehicle. Recommend to anyone seeking well priced vehicles and great friendly service ! More

Awesome Customer Service Loved the selection, customer service from Reggie and Mike was great! We ended up coming BACK to this dealership to work exclusivly with Reggie. He wa Loved the selection, customer service from Reggie and Mike was great! We ended up coming BACK to this dealership to work exclusivly with Reggie. He was easy going, remembered what we were looking for and helped guide us to our new truck! More

James Thank you James for the care you took of me!! It was excellent and exceptional!! You are much appreciated!! Because of you I will return to Dodge! Thank you James for the care you took of me!! It was excellent and exceptional!! You are much appreciated!! Because of you I will return to Dodge! More

Not at all truthful I've purchased 3 vehicles myself from Dallas at westhills Chrysler jeep dodge... HE IS AMAZING AND DOES NOT PRESSURE....SO the reason for the one star I've purchased 3 vehicles myself from Dallas at westhills Chrysler jeep dodge... HE IS AMAZING AND DOES NOT PRESSURE....SO the reason for the one star review is the last purchase. Close to 4 months ago I purchased a 2015 dodge Durango, I was smelling coolant and having a transmission concern the first time it was in for 2 weeks. They couldn't confirm the coolant smell nor the transmission concern but they refreshed the TCM.. ok maybe that took care of the transmission concern NOPE.. the second time it was in for a MONTH !!!! They had the spark plugs out looking for a cylinder head gasket concern cause they were finally able to confirm that the vehicle was losing coolant and it wasnt leaving coolant on the ground..... they started a stars case with the factory, then they said they found a coolant at the rear heater core lines and fixed it.... ok sweet it's fixed I get it back, well not even 24 hours later the vehicle starts misfire and has a dead cylinder. It gets towed back they lookex at it and say the #3 ignition coil went bad so they replace it along with the 1 of the 2 spark plugs in that cylinder...... here's where there is a plot twist, so I'm looking at the paper work and low and behold there is a hand writing work order from the technician stating that in cylinder #3 one of the spark plugs was left loose and blew out and destroyed the ignition coil and the valve cover gasket..... BUT THE TRUTH IS NOT ON MY INVOICE. It states that the ignition coil in cylinder #3 went bad causing the misfire.... SO ITS SAFE TO SAY THAT WESTHILLS HAS BUSINESS PRACTICES THAT ARE NOT TRUTHFUL !!!! BEWARE ! and believe me I will be telling everyone I know and putting it all over social media and reviews that your dealer lies and covers up the truth More

7500 scheduled maintenance Excellent service Friendly Punctual Service was free with oil change and tire rotation Would use same dealership in future although it isn’t that Excellent service Friendly Punctual Service was free with oil change and tire rotation Would use same dealership in future although it isn’t that close to my home More

Ram 2500 purchase. Was at the dealership for a recall and had scheduled a appraisal prior to arrivals. I did not know that they had a 2500 in the same color and length o Was at the dealership for a recall and had scheduled a appraisal prior to arrivals. I did not know that they had a 2500 in the same color and length of box as my current truck. Blake vancurra was very honest and not pushy at all. I told him what I had to have for my truck and I got what I wanted. I did not pay too much and he made some money. Great dealership. Sales manager was great and finance was easy as well. No pressure. No complaints. More

Cody Edwards gets the job done!!!! Mr. Edwards takes the guess work out of all the contracts. He takes the time to explain everything in detail. Cody is very patient and will make sure Mr. Edwards takes the guess work out of all the contracts. He takes the time to explain everything in detail. Cody is very patient and will make sure that you are 100 percent satisfied. He is the man to go to!!! More

5 time buyer They are easy to work with but do require some research on the customers part to get the best possible deal. The folks at west hills are good people a They are easy to work with but do require some research on the customers part to get the best possible deal. The folks at west hills are good people and don’t use heavy pressure when selling a car. More