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West Hills Chrysler Jeep Dodge

Bremerton, WA

4.6
1,260 Reviews

900 W Hills Blvd

Bremerton, WA

98312

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Showing 1,260 reviews

November 16, 2022

We were very happy with Kari as our service representative. My truck was fixed and drives beautifully now. Thank Kari for the professional service we were offered and received. More

by arleenmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari and Alex.
Nov 16, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for the high-star rating of West Hills Chrysler Dodge Jeep Ram! We will be sure to tell Kari and the team that you appreciated their help. Until next time, safe driving!

November 15, 2022

Alex kept me informed about everything going on. Ask me if there was anything else I could help with. Reschedule for January to have a full going through the vehicle to make sure our trip down south More

by Stoogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Freeman
Nov 16, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for this excellent 5-star review and shoutout to Alex! We look forward to assisting you again in the future at West Hills Chrysler Dodge Jeep Ram!

November 11, 2022

Trade in for Chrysler was grand, but for the Kia it was a slap in the face !! More

by pgjulsing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikaela Mallis
Nov 14, 2022 -

West Hills Chrysler Jeep Dodge responded

This feedback is concerning to receive. We strive to deliver a seamless and competitive trade-in experience for our guests, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Bret Underwood - General Manager - 360-377-4418 - bunderwood@haselwood.com

Nov 14, 2022 -

pgjulsing responded

In trying to talk to anyone at your office, the number 377-4418 is NOT being answered and seems to be out of service !!!!! And when calling Darcey o0n the number she gave me, even there is NO answer !!!! Customer service is for the birds !!! I bought a 2018 Pacifica at your dealership in September, and i am having trouble with the "check engine" light showing even after i was at the dealership to have it taken care of, and i still have no heat !!!!!!!!!!!! I sincerely hope to get this taken care of soon !! Even the e-mail i sent to Darcey has not had a response yet !!!! Hoping to hear from you, i remain, Paul Julsing 360-871-4141

November 10, 2022

Darcey did N excellent job having my 3500 Dodge Tam serviced and detIled ! You r very fortunate to have such a valuable employee! She was very thorough ThNk you Michael More

by mclosser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darcey service department
Nov 11, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for this great rating, Michael! We are thrilled to hear that Darcey provided excellent service to your vehicle. We are proud of the team here at West Hills Chrysler Dodge Jeep Ram. Way to go Darcey!

November 08, 2022

On time professional service. Staff very courteous. Clean environment nice waiting areas. A very pleasant visit More

by Woitalla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 09, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the West Hills Chrysler Dodge Jeep Ram tea. Drive safely, and we hope to see you back again down the road!

November 03, 2022

The maintenance department was outstanding like always I have never had a issue with there department or personal More

by Luke2381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Freeman
Nov 04, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for the great review, Luke! We are so glad to hear that you had a successful service experience working with the West Hills Chrysler Dodge Jeep Ram team. Drive safely, and we hope to see you back again down the road!

October 29, 2022

Service department is slow, never calls you back even when they've had your vehicle days past when they said, and they seem to be understaffed. They overcharge, and won't do any work without charging you More

by mattbear69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
Oct 31, 2022 -

West Hills Chrysler Jeep Dodge responded

I am so sorry to hear that your maintenance experiences tend to take longer than anticipated and that the price seems to be higher than expected. Our goal is to deliver timely, efficient, and responsive customer service at a fair cost, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to share, please know I am always available to talk. Thank you, Tiffany Fulweiler - Social Media Specialist - 564-232-2023 ext. 00419

October 29, 2022

When we were unexpectedly rear ended by an F-250 and our beloved car was totaled, it was a stressful week of coming to grips with the situation. Once we finally decided to find and purchase a 2022 jeep rene More

by sewjourns51
Recommend Dealer
Yes
Employees Worked With
Alex Freeman
Oct 30, 2022 -

West Hills Chrysler Jeep Dodge responded

It's so wonderful to hear that Alex and our team at West Hills Chrysler Dodge Jeep Ram were able to assist you in your time of need! Thank you for having confidence in us, and safe travels in your new 2022 Jeep Renegade Latitude!

October 23, 2022

We were nervous because our credit isn't the best, but Sierra, Mike and the rest of the team helped us out and we got an amazing vehicle! More

by Danielle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alden , Sierra Spear
Oct 24, 2022 -

West Hills Chrysler Jeep Dodge responded

Danielle, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Sierra, Mike, and the West Hills Chrysler Dodge Jeep Ram team. Drive safely, and we hope to see you back again down the road!

Oct 24, 2022 -

Danielle responded

The review that I wrote above is true but two days after having this van it broke down and I had to call 10 times since I was being redirected to people that either hung up on me mid conversation or people who had no idea how to help. The vans alternator needs fixed or replaced and everyone I talked to said its either not covered or they just figure we have to pay it, we don't have the money to buy new parts or fix the ones that it has after buying this van only a few days ago. Even if this isn't cover in the agreement someone should be able to help us since we only drove less than 300 miles with this van before it started having problems.

Oct 25, 2022 -

West Hills Chrysler Jeep Dodge responded

Danielle, I am sorry to hear you are having trouble with your vehicle. I would be happy to discuss your concerns with you further and see what more I can do to help. I have provided my contact information here. Please reach out when you have a moment. Thank you, Bret Underwood - General Manager - 360-377-4418

October 22, 2022

The Sales Dept. worked with us with no pressure and were very courteous and helpful. Their concern was that we be happy with the vehicle we chose. Best car buying ex More

by tclutton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthrew Arehart - Sales Dept., Tyler Hundson
Oct 24, 2022 -

West Hills Chrysler Jeep Dodge responded

Congratulations on your new car! We are happy to hear that our team took such great care of you and earned your five-star feedback. Thank you from all of us at West Hills Chrysler Dodge Jeep Ram!

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