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West Hills Chrysler Jeep Dodge
Bremerton, WA
1,276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,276 reviews
December 18, 2019
Purchase of 2020 Jeep Compass Found the sales staff of this dealership to be very friendly and not overbearing, any questions asked were answered in a timely fashion, over all a gr Found the sales staff of this dealership to be very friendly and not overbearing, any questions asked were answered in a timely fashion, over all a great dealership to work with. More
by N7njo
Employees Worked With
Blake Vancurra, Jose Boyzo, Christian Deleon, Bret Underwood
December 17, 2019
I bought my Durango from this place and it was totalled a month ago. They make the process for getting paperwork (regarding cancellation of extended warranties and what not a giant hassle. Will not be buying month ago. They make the process for getting paperwork (regarding cancellation of extended warranties and what not a giant hassle. Will not be buying another vehicle. More
by supradude1997
Employees Worked With
Dallas Howell
December 17, 2019
Made the buying pain easier Overall excellent service, a few hiccups with some paperwork but honestly the best experience, all the team were good to work with. Our decision to u Overall excellent service, a few hiccups with some paperwork but honestly the best experience, all the team were good to work with. Our decision to use them was based on a lousy experience elsewhere closer to home. Don't hesitate drive the distance and be happier. More
by shazzukbrit2
Employees Worked With
Bret Underwood, Blake Vancurra, Jacob Fuller, Mackenzie Boom, Bret Underwood
December 16, 2019
Purchase of 2019 ram 2500 Christian The sales associate was very patient in helping me get the best deal possible on my new truck. I would recommend west hills to anyone lookin Christian The sales associate was very patient in helping me get the best deal possible on my new truck. I would recommend west hills to anyone looking for a new vehicle More
by Chris.goalby
Employees Worked With
Christian Deleon
December 15, 2019
Fantastic Buying experience William Delaney thank you for one the best buying experience. You did a good job making sure there were no blurd lines. Keep up the good work. William Delaney thank you for one the best buying experience. You did a good job making sure there were no blurd lines. Keep up the good work. More
by Kazjackson24
Employees Worked With
William Delaney
December 14, 2019
Awesome First Time Experience So, I went in without the intention of buying, I just wanted more information about what I needed to do in order to buy a car. It didn’t take very lon So, I went in without the intention of buying, I just wanted more information about what I needed to do in order to buy a car. It didn’t take very long but with the help of Justin, we were able to find a car that seemed to be perfect for me. I was convinced I wouldn’t be able to purchase a car without an insane 400/500 dollar a month payment due to my lower credit score, and having no experience with buying a car before. With the help of Justin and Mike, I was actually able to purchase my dream car, which I thought would be a couple of years before that happened. Justin was extremely friendly, personable and really helped me a lot through this first time buying experience. If I ever were to buy another car or had a friend looking, I would definitely recommend them going to West Hills. More
by h.mosley0430
Employees Worked With
Mike Alden , Justin Morse
December 14, 2019
Honest and very helpful Justin was very helpful and was honest! Helped us find the right car! Normally I don’t like going to car dealerships but this was the best experience Justin was very helpful and was honest! Helped us find the right car! Normally I don’t like going to car dealerships but this was the best experience by far. More
by Cardinal7freak
Employees Worked With
Justin Morse
December 09, 2019
Bought a 2020 Jeep Wangler Thank u for all the help on choosing and buying my new Wrangler. I appreciate everything and so does my mother. We will be driving these vehicles for Thank u for all the help on choosing and buying my new Wrangler. I appreciate everything and so does my mother. We will be driving these vehicles for a long time. More
by Ajbutcher123
Employees Worked With
Adam Gibbons, Jacob Fuller, Mackenzie Boom, Ian Eddington
December 06, 2019
Renegade From the moment we walked onto the lot, the whole experience was enjoyable! Knowledgeable, friendly, and fun staff. We plan to purchase our next vehic From the moment we walked onto the lot, the whole experience was enjoyable! Knowledgeable, friendly, and fun staff. We plan to purchase our next vehicle here in the future. More
by Cookie_dogg
Employees Worked With
Dakota, Mackenzie Boom, Mike Alden
December 05, 2019
I’m a service member at Joint Base Lewis Mcchord. Drove up to West Hills CJD to purchase a vehicle and initially had a positive experience through Cody. During the final contract signing there was a situat up to West Hills CJD to purchase a vehicle and initially had a positive experience through Cody. During the final contract signing there was a situation where their finance department employee did a bait and switch by offering me an extra service for an extremely cheap price but then changing the price on the actual contract. Spoke with him the next day and was told that the issue was resolved 2 months ago I sold the vehicle that I purchased through West Hills CJD and purchased a new vehicle elsewhere. I went into the dealership to start the process of receiving a refund on the vehicles extended warranty which was never used. This is where my view of this dealership went from telling my soldiers “this dealership was a safe place to purchase a vehicle” to informing my soldiers to “stay far far away”. After speaking to the finance manager, I was told the original bait and switch was never changed (my fault, should have asked to review the contract but took their word for it due to how positive my experience originally was). I was told this refund would have to be processed by the General Manager after receiving his approval. It’s now been 2 months, I’ve been into the dealership on 3 separate occasions, spoke to 4 separate employees, and have sent numerous emails to the Financial Manager inquiring on the status of my Extend Vehicle Warranty refund as well as the refund for the bait and switched product but have yet to receive so much as a response. I sent my last email yesterday informing them that it would be my last attempt to receive an update and so far I have received nothing. Hopefully by posting here it will reach other levels in their organization and I will receive some type of resolution. If I do not receive a response by Monday then I will be going to JAG/Legal since that is the only possible course of action remaining Service members beware when dealing with West Hills CJD. It will be interesting to see if this type of situation has been experienced by any other service members aside from myself. It’s upsetting that I have to write this review after having such an initial positive experience but I have exhausted all other options. More
by Chase
Employees Worked With
Blake Vancurra
