West Hills Chrysler Jeep Dodge

Not upfront about work and time required. Didn't respond to texts seeking updates. Unfamiliar with coupon codes. 2 software recalls and oil change took nearly 7 hours. On top of that, they di Didn't respond to texts seeking updates. Unfamiliar with coupon codes. 2 software recalls and oil change took nearly 7 hours. On top of that, they didn't reset oil life indicator. More

Salesman was personal and went out of his way to retrieve the vehicle I wanted. Thanks Dave!!! the vehicle I wanted. Thanks Dave!!! More

I wasn’t kept informed of the status of my transmission overhaul, and the estimated completion date. I had to call at 3 weeks into the repair to get a status. At that point I was informed that I needed a overhaul, and the estimated completion date. I had to call at 3 weeks into the repair to get a status. At that point I was informed that I needed another part replaced at a cost of $1900 more, and another week delay. The diagnosis at the beginning should have identified that extra repair. Had I been given the total cost at the beginning I probably would not have authorized any repair because of the low value of the vehicle. So, $7000 into the repair I had to decide whether to spend another $1900. Waste $7000 or spend another $1900 and get the total repair. Without the total repair the car would be useless. Upon completion of the repair I was notified and given the total cost of $12,950. I checked the totals of work I approved and calculated it to be $9950. They would have overcharged me $3000 had I not checked the authorized cost. More

Raeleen kept me aware of the progress of my service, including an urgently needed issue I was aware of but to which I had paid little attention. My wait was slightly longer as a result but I left knowin including an urgently needed issue I was aware of but to which I had paid little attention. My wait was slightly longer as a result but I left knowing all was well. More

Good selection, fair pricing and quick service. No pressure sales. They even had popcorn, and snacks if you were wanting some. No pressure sales. They even had popcorn, and snacks if you were wanting some. More

I was very happy with the level of communication from the dealership. From start to finish I knew exactly what was happening with my vehicle. dealership. From start to finish I knew exactly what was happening with my vehicle. More

We purchased a new truck and located them through AutoTrader.com. They have us a good experience and a great value. Adam did a nice job of getting us through the somewhat long process of buying a new AutoTrader.com. They have us a good experience and a great value. Adam did a nice job of getting us through the somewhat long process of buying a new vehicle. The dealership was clean and a comfortable environment. More

Service was precise you can get in extra details of what you want done and the service girl Raeleen listens and will double check that it is getting looked at and that the work is done. Thank you for the at you want done and the service girl Raeleen listens and will double check that it is getting looked at and that the work is done. Thank you for the attention to detail and nice friendly personality. More

I really enjoy service and great customer service. Overall I enjoying going there overall Love it Overall I enjoying going there overall Love it More

Customer Service was great. Colin kept me updated on the status of my vehicle and my vehicle service was completed earlier than expected. Colin kept me updated on the status of my vehicle and my vehicle service was completed earlier than expected. More