West Hills Chrysler Jeep Dodge

I will not be returning to this dealership. We had a scheduled appointment for over a month only to drop the car off and not have it looked at for about 3 to 4 days before they even started any We had a scheduled appointment for over a month only to drop the car off and not have it looked at for about 3 to 4 days before they even started any work. Of course, this was a huge inconvenience to wait for them to get their schedule right. Then, when they started looking at the vehicle, they opened up the Engine air filter compartment and found a rodent had brought about 20 pretzels into the space. They called us and said it would be $130 to clean. We rejected that saying we would do it ourselves. They put the engine air filter back in and buttoned up the system, then went on to do the repair that we originally brought the car in for. Four days later, the repair to an axle seal was finally complete. They had the vehicle with them for well over a week to do a repair on an issue that required no time to diagnose since we told them it was the issue when the appointment was scheduled. The most frustrating part of this visit was that when we got the vehicle home it took us about two minutes to get into the engine air filter compartment and about 45 seconds to clean it out. I cannot believe that anyone would have put it back together and not reached in there and grabbed three handfuls of pretzels and then put it back together. You will no longer have our business! More

Mackenzie is very nice to me and doing great the mechanic to my Jeep .Thank to all of you .Great job !👍 to my Jeep .Thank to all of you .Great job !👍 More

I can’t say enough about the service I just received on my Ram3500. TC worked her magic to get me in sooner so I could get the recalls repaired on the truck and Colin was extremely helpful. His customer s my Ram3500. TC worked her magic to get me in sooner so I could get the recalls repaired on the truck and Colin was extremely helpful. His customer service and communication skills are top-notch! I just want to thank everybody who helped me get through this. More

The people who work for West Hills are very courteous and they do their best to take care of your vehicle and a good period of time they do their best to take care of your vehicle and a good period of time More

It was an excellent experience, good folks and I highly recommend Mikaela as your next salesperson. recommend Mikaela as your next salesperson. More

Great service, friendly and courteous people, thorough and competent work and an inspection of my Jeep overall to let me know about anything else that may need attention in the future! and competent work and an inspection of my Jeep overall to let me know about anything else that may need attention in the future! More

This dealership had good stock on hand and I found the sales staff courteous, friendly, knowledgeable and more importantly, eager to help. sales staff courteous, friendly, knowledgeable and more importantly, eager to help. More

This is my second time doing business with west hills and my experience the first time was amazing and never thought that would be best until I was greeted and helped by Mikaela! She helped get me into my dr my experience the first time was amazing and never thought that would be best until I was greeted and helped by Mikaela! She helped get me into my dream truck and I couldn’t be happier!! If it were up to me, Mikaela would be getting a promotion!! Thank you so much to Mikaela and the west hills team. More

Fast friendly and fair. Took care of my concerns and kept me up to date during my scheduled service Took care of my concerns and kept me up to date during my scheduled service More

Gave me a good amount for my trade in and got me in the truck I wanted. truck I wanted. More