West Hills Chrysler Jeep Dodge

We met Mel as soon as we walked into the dealership. He was very friendly and I appreciated his "no pressure" salesmanship! I did my research on this particular vehicle, and he obviously had done his homew was very friendly and I appreciated his "no pressure" salesmanship! I did my research on this particular vehicle, and he obviously had done his homework on this vehicle also. He answered all my questions promptly and accurately. My wife and I were not expecting to buy a car that day however, Mel made it such a pleasurable experience, that we decided to purchase the car. Thanks Mel! Sincerely, Tom & Yolanda Thomas More

Frank was outstanding and very knowledgeable. He could use to smile a little more though. The finance was like all finance offices---COLD and the guy loved trying to pressure us into an extended warran use to smile a little more though. The finance was like all finance offices---COLD and the guy loved trying to pressure us into an extended warranty. More

We have purchased many new vehicles but this was our first experience with the West Hills group and must say that working with Dallas was one the best experiences we've ever had. Having gone through the first experience with the West Hills group and must say that working with Dallas was one the best experiences we've ever had. Having gone through the "new car purchase" so may times before at other dealerships, we were not the easiest people to please. He was patient, professional, and a joy to work with. His perserverance was impressive and really knew his product. We never felt any pressure to buy and would definately recommend him and the dealership to anyone. We have owned a lot of high end vehicles and just love our new Grand Cherokee Overland! It's great to own and drive "American"! More

Our salesman went the extra mile to ensure everyone involved with our deal gave us their best rates, car and incentives. He went above and beyond when locating the car we wanted. Mel took the time to involved with our deal gave us their best rates, car and incentives. He went above and beyond when locating the car we wanted. Mel took the time to care, not just sell a car. Top notch respect to us and our kids, no matter how rowdy they got. More

Excellent sales service. Dallas listened to our wants and needs and located the car my husband couldn't resist: the Chrysler 200 Hard Top Convertible. needs and located the car my husband couldn't resist: the Chrysler 200 Hard Top Convertible. More

After searching other local dealers for a new vehicle, I found West Hills Dodge. My primary goal was to lower my car payment and still find a good family car that had a high safety rating. My goal was met. found West Hills Dodge. My primary goal was to lower my car payment and still find a good family car that had a high safety rating. My goal was met. Chad was a great help in making my car-buying experience enjoyable and pressure-free. He took the time to find the perfect fit for me and my family- the Dodge Nitro. I would not only like to recognize Chad, but also Tyson from sales and Kevin from financing. Without their team effort I wouldn't have had such a good experience. Thank You, Blaine Smith P.S. - Thanks for the turkey and Happy Thanksgiving to you all! More

My purchase of a 2012 dodge challenger was very enjoyable. Mel provided everything I would expect from customer service and more. I was greeted and immediately offered a drink. Mel was enthusiasti enjoyable. Mel provided everything I would expect from customer service and more. I was greeted and immediately offered a drink. Mel was enthusiastic and was more than able to answer all my questions. I would definitely buy my next vehicle from west hills in a heart beat. More

OVERALL EXPERIENCE WAS GOOD. MEL WAS AN EXCELLENT SALES PERSON, WORKING WITH MY WIFE AND I OVER A PERIOD OF 4 DAYS. HIS POSITIVE ATTITUDE AND FRIENDLINESS WAS VERY HELPFULL, AT NO POINT DID HE TRY TO PUSH PERSON, WORKING WITH MY WIFE AND I OVER A PERIOD OF 4 DAYS. HIS POSITIVE ATTITUDE AND FRIENDLINESS WAS VERY HELPFULL, AT NO POINT DID HE TRY TO PUSH OR FORCE US INTO A DEAL BEFORE WE WERE READY. BOTH SIDES WERE VERY UPFRONT WITH THEIR INTENTIONS, EXPECTATIONS AND NEEDS. THIS HELPED OUT IN THE LONG RUN. THE ONLY PROBLEM WE RAN INTO WAS A VERY FRUSTRATING MISCOMMUNICATION BETWEEN THE SALES MANAGER (BRETT), MEL AND US. I HAD CALLED AHEAD AND SPOKE TO BRETT, TO INFORM THE DEALERSHIP THAT WE WERE GOING TO ACCEPT THEIR FINANCING AND NEEDED A CALL BACK FROM MEL WITH A TIME TO COME IN AND SIGN THE PAPERWORK. MEL CALLED US, AND WE BROUGHT OUR TRADE VEHICLES IN TO SIGN PAPERS AND BE OUT THE DOOR. 2 HOURS LATER OF SITTING THERE, WE WERE INFROMED THAT WE WOULD BE THIRD IN LINE, THEREBY TAKING ANOTHER HOUR PLUS. MY WIFE EXPRESSED HER DISPLEASURE WITH THE SITUATION AND THEY MANAGED TO GET US IN NEXT. I CURRENLY WORK IN PROFESSIONAL SALES AND KNOW THAT IF I SCHEDULE A TIME TO HAVE SOMEONE COME BACK INTO MY OFFICE TO SIGN PAPERWORK, THAT I NOT ONLY HAVE THE PAPERWORK READY, BUT THAT WHEN THEY SHOW UP, THEY ARE MOVED TO THE FRONT OF THE LINE. THAT IS THE POINT OF AN APPOINTMENT. More