Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Hills Chrysler Jeep Dodge
Bremerton, WA
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,273 reviews
March 18, 2012
The salesman and credit manager were warm and friendly, and treated us respectfully. There was no high-pressure, no gimmicks, just good customer service. Additional options were well explained, and we did and treated us respectfully. There was no high-pressure, no gimmicks, just good customer service. Additional options were well explained, and we did not feel pressured to purchase more than we wanted. How to use our new car was explained to us before we left the lot. Even our ten-year-old granddaughter enjoyed the experience, and we were worried she would be bored. More
by kmeeusen
Employees Worked With
Chad Bass
March 12, 2012
The service was very good help me even though my husband was not here to help. I did not feel like anyone was trying to take advange of me. When I have to buy a new car this is the place will be go to. F was not here to help. I did not feel like anyone was trying to take advange of me. When I have to buy a new car this is the place will be go to. Freddy Goret was great he was very professional and cared about what i was looking for. Thanks again. Shirley Castellano More
by Ajnana53,.
Employees Worked With
freddy goret
March 04, 2012
Just bought a Chrysler 300 and it is beautiful, it has been years since I have considered doing business with West Hills again. Thanks to Dallas I am happy to say that we are repeat West Hills customers! been years since I have considered doing business with West Hills again. Thanks to Dallas I am happy to say that we are repeat West Hills customers! Dallas was attentive and patient and let me test drive numerous vehicles before I decided on the beautiful white 300! Awesome car, awesome day... thanks Dallas and West Hills! More
by jmelanie
Employees Worked With
Dallas
February 03, 2012
Talked to Chad at my place of work and found out he worked with jeeps and I had been wanting to upgrade mine. I told him what I wanted down to the color. He found exactly what I wanted in my price ra worked with jeeps and I had been wanting to upgrade mine. I told him what I wanted down to the color. He found exactly what I wanted in my price range and i had a new jeep within a week of talking to him... I absolutely love my car and find every excuse to drive it as much as I can More
by jowdysa
Employees Worked With
Chad Bass
January 30, 2012
We just purchased our second used vehicle from West Hills and couldn't be happier with the customer service we received! Our "fact finding" visit turned into a finding the car that met every point on our wi and couldn't be happier with the customer service we received! Our "fact finding" visit turned into a finding the car that met every point on our wish list. Great pricing with a fair allowance for our trade-in, plus low interest financing, made it an easy decision, We'll be back again! Thank you Mel! More
by BMSTONE
Employees Worked With
Mel Blanton
December 24, 2011
My overall experience was good almost great. My only issue was the day I did go to the dealership to see and test drive thee jeep Freddy was detained with other customers. So another gentleman showed m issue was the day I did go to the dealership to see and test drive thee jeep Freddy was detained with other customers. So another gentleman showed me the vehicle and went on the test drive. When we got back we then proceeded to cover my short little wish list of thing that would have to happen before I would purchase the vehicle. The jeep had not been detailed yet and smelled like an old ashtray. Plus there was a shaking issue when I went fast on the freeway 60, or any time I applied the brakes. I told him if they remedied these issues I would gladly purchase the vehicle, I told him I was not comfortable signing anything with a price on it either until later that evening after we came back from the bank. He had to run it by the manager he said and he did, he told me that even though it was very unorthodox for them to do this they would and they would be sendiing it off to service and to get detailed. I left the dealership and within 20 minutes Freddy was calling telling me that another sales associate had taken the jeep out on a test ddrive with other people that where interested. I was quite irritated I felt very disrespected in what had taken place. I told him I still would not sign anything with numbers on it until I showed back up after 4pm. None the less I got Ben to go there and I showed up later a little after 4. They where just starting to go over the paper work and when ended up closing the deal. I believe Freddy really did try to meet my needs but I was inconvienced with all the miscommunication between him and the other sales associate. I am still trying to adjust to this vehicle and the smell, the detailing job was not a very good one at all. But I do feel like Freddy really did an overall good job and hope he is still with the company in a cpl years when I will need another vehicle. I know that this type of job can not be easy but I know he really did try to meet my demands on my budget, and I think he did a great job! Thanks Freddy I will hopefully see you again there. More
by TammyU
Employees Worked With
Freddy Goret
December 13, 2011
Dallas did not pressure sales and listen to all my criteria. When it came to negotiations, I told him what I was willing to pay one time and he did not pressure me for more. I researched the van I criteria. When it came to negotiations, I told him what I was willing to pay one time and he did not pressure me for more. I researched the van I bought listed on KBB and given all the information, it list for $18,500. I purchased it from the dealership for $15,400 +TTL. Been happy with the van to date. More
by piccard1966
Employees Worked With
Dallas Howell
December 12, 2011
I will give credit to Tyson in sales, when I bought my car in July with my Husband I was pleased! I would've recomended them to ANYONE! Tyson was great. I give tyson a 5 as he wasn't the bad part of the d car in July with my Husband I was pleased! I would've recomended them to ANYONE! Tyson was great. I give tyson a 5 as he wasn't the bad part of the dealership. The rest I'd rate a 2. When it came time for my free service that's when stuff got bad! The service manager Chris called me after seeing my review on facebook and offered to make good.. So of course I accepted.. It's to bad he LIED on the phone, wasted my time and money then LIED again to my face! I am floored he made it to manager!! Manager's shouldn't lie to customer's. I already drove the 2 hours to get the service done because he promised reimbursment so my oil change would've been done either way as I needed it done. Well that was in OCTOBER... It's december and I have not received the check yet. Overall I would RUN away from service there! I would consider buying a car again if Tyson was there but never get any service packages with them, apparently they make it so it's only good there and not at other dealerships.. We're a military family so obviously we move alot, but it was implied we could transfer the services to a local shop.. NOPE.. Thanks for wasting our money. More
by MissAmandaJM
Employees Worked With
Tyson, chris and some other guy.
December 08, 2011
I have purchased 8 new vehicles throughout the years. The technical capabilities of most dealers are all reasonably similar. It is the human approach that makes the difference. Freddy truly cared that The technical capabilities of most dealers are all reasonably similar. It is the human approach that makes the difference. Freddy truly cared that we find the vehicle that met our needs. There was no high pressure to buy. There was excellent dialogue between us. Freddy listened to what we were looking for and offered us a vehicle based upon those criteria. The final paperwork procedure was the smoothest, easiest, and least painful procedure I have ever been through at a dealership. HIGHLY recommended. More
by rcpbwillis
Employees Worked With
Freddy Goret, Paul Eastley
December 04, 2011
I was contacted by sales person Tyson Stanley in reference a new Dodge p/u. Tyson gave one quote which was much better than the other dealerships I had contacted. Not only was the price the best, reference a new Dodge p/u. Tyson gave one quote which was much better than the other dealerships I had contacted. Not only was the price the best, there was no "beating around the bush" he found me what I wanted. He also has a vast knowledge of the vehicle from options to capacities and comparisons evaluations with other venicles. If you want some one with professionalism and knowledge and a great price i would highly recommend Tyson and West Hills Dodge More
by bryce siegel
Employees Worked With
Tyson Stanley
