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West Hills Chrysler Jeep Dodge
Bremerton, WA
1,260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 02, 2014
2014 Jeep Grand Cherokee; 15k service+recall+engine detail Required full day with paid car rental. Jeep returned very clean inside and in the engine compartment. Surprised no part available for factory recal Required full day with paid car rental. Jeep returned very clean inside and in the engine compartment. Surprised no part available for factory recall, requiring follow-up visit and discovered next day no data on tire/brake wear; would expect that at 15K service. Would highly recommend Bryan Surface for service customers of this dealership for his experience and customer service competence and attitude. More
by waterlou6
Employees Worked With
Bryan Surface
June 01, 2014
We love Dodge We bought our first Dodge back in 2002 and we still love it today. When we were ready to buy a new one, we knew just what we wanted. A Dodge Journey! We bought our first Dodge back in 2002 and we still love it today. When we were ready to buy a new one, we knew just what we wanted. A Dodge Journey! We drove off in our brand new 2014 extremely Happy, Happy, Happy. Everyone at West Hills Dodge were so friendly and helpful. We had a great experience and we could not have picked a better place to go. John Abbott stuck with us through the whole process. John, as well as everyone else at the dealership, were very professional, friendly and extremely helpful. I would and have already begun to recommend to any one looking to buy a new car or truck to West Hills CJD. They will be our first and last stop in the future for the purchase of our new truck! More
by msmccuen
Employees Worked With
Amelia Reisman
May 31, 2014
First car! This was an amazing experience, for my first car. John Abbott helped me with the whole experience! I would definitely recommend this dealership to eve This was an amazing experience, for my first car. John Abbott helped me with the whole experience! I would definitely recommend this dealership to everyone who needs a car! More
by Sub_rios
May 31, 2014
awesome customer relation skills Good dealership make sure you get what you want and fits your needs over trying push to make the sale if you are not comfortable with your choice they Good dealership make sure you get what you want and fits your needs over trying push to make the sale if you are not comfortable with your choice they keep trying until you are satisfied with the choice you made More
by bisquit1987
Employees Worked With
tristin jones, Cody Edwards
May 29, 2014
GREATEST! The experience was overall very welcoming and they worked with me to the very best of their of abilities. As well as helped me find the perfect vehicl The experience was overall very welcoming and they worked with me to the very best of their of abilities. As well as helped me find the perfect vehicle that fit me. More
by Yetti6450
May 26, 2014
COME TO RICO FOR A CAR! I gave 5 - great rating for Rico because he provided me with everything I needed; he really went above and beyond expectations. I highly recommend any I gave 5 - great rating for Rico because he provided me with everything I needed; he really went above and beyond expectations. I highly recommend anyone who goes in to talk to Rico about buying a new or used car. More
by mariavalencia
May 23, 2014
Professionalism Thank you John for making this a pleasant experience. I have never met a sales consultant that was as professional as you. You never left me sitting Thank you John for making this a pleasant experience. I have never met a sales consultant that was as professional as you. You never left me sitting there waiting for more than a couple of minutes at a time. I appreciated your attention to details. Great Customer Service is hard to find anymore, but I found it today during the purchase of my Patriot. Thank you so much for everything! More
by sueking2010
May 23, 2014
Great Used Honda Odyssey I went to West Hills CJD to purchase a used car (my first car purchase), and I had the pleasure of working with Chad Bass. I told him all the things t I went to West Hills CJD to purchase a used car (my first car purchase), and I had the pleasure of working with Chad Bass. I told him all the things that I was looking for in a used car, and what my price range was, and that I had already done some pretty extensive research from the West Hills website. He spent hours looking all over the 5 used lots that they have access to in order to find, sit in, and test drive as many cars as I wanted. What really surprised me was Chad's total honesty in talking me out of certain cars, and explaining why they weren't right for me. I really felt like the Honda Odyssey we decided on was the best car for me in the entire Autoplex. When the dreaded price negotiation came up, everything went much smoother than expected, and it was less than 10 minutes from the time I made my first offer to the time that we were able to settle on a price that we both felt was fair (and was within my aforementioned price range). Even during financing, Chad kept checking in to make sure everything was going well. And the cherry on top was that I was able to get a better financing interest rate than I thought I would qualify for! All in all, I can only hope that every car purchasing experience in the future will be as easy and productive as this was - and it likely will be, as I intend on going back to Chad at West Hills CJD. Thanks Chad and West Hills CJD for a great experience! More
by pianocorey
May 22, 2014
avenger I had really great help. I enjoyed the service from the dealership and the service from the sales representative. I had a good experience overall. I had really great help. I enjoyed the service from the dealership and the service from the sales representative. I had a good experience overall. More
by steventhiesing
Employees Worked With
John Kielbasa
May 22, 2014
Purchase of new Ram 1500 diesel From the first minute we stepped onto the property and greeted by Lance Roeske at West Hills in Bremerton, WA we were treated as if we were the most From the first minute we stepped onto the property and greeted by Lance Roeske at West Hills in Bremerton, WA we were treated as if we were the most important customer of the day. We appreciated Lance's no pressure attitude and eagerness to answer all of our questions and show us the maximum number of vehicles possible. Since the 1500 Ram diesel was not available yet, Lance promised to follow through and keep us informed as to availability. As soon as it was possible to order the truck, Lance contacted us and invited us back to process our order. As usual, his low pressure sales attitude was greatly appreciated. We followed through with Lance and ordered the vehicle. Lance continued his great service by contacting us weekly with updates on the production, processing and expected delivery dates for the truck we ordered. After delivery Lance followed through with an addition to the vehicle order and making sure that we were satisfied with our purchase. The service department carried out the work with great professionalism again making us feel like very important customers. We thank West Hills for all of the great service provided and look forward with a continued relationship. More
by Anetteo
