West Hills Chrysler Jeep Dodge

Excellent Customer Service It was Charlie Brummett with West Hills Dealership who handled my recent car repair experience. My Dodge Caliber has some issues that were not all cau It was Charlie Brummett with West Hills Dealership who handled my recent car repair experience. My Dodge Caliber has some issues that were not all caught during the first visit. Charlie's expert communication kept me informed of every step. He answered my questions and when he did not know, he found out and got back to me promptly. Although it's never pleasant to pay for car repairs, excellent customer service made the experience less painful. I will return! More

Not happy with being charged for a rental! We took our 2012 town and country in because the check engine light was on. I was very happy that Charlie was able to get me in right away! I was told We took our 2012 town and country in because the check engine light was on. I was very happy that Charlie was able to get me in right away! I was told it would take a day to find out what is wrong with it and I could pay for a rental. I agreed to do that. Charlie called later that day to say that the van had an error code and needed to be fixed and that it is covered under warranty. He also said the van is not drivable till fixed and the part need is on back order and didn't have an estimate on time of arrival. I asked about keeping the rental longer and he said that was fine but I would still have to pay the $35 a day rental fee. I understand having to pay for the rental for the diagnosis but now that it is something that is covered by warranty and the part to fix it is on back order you would think I wouldn't have to pay for a rental. I'm just so frustrated! More

Superb Service Department This is one of the best dealerships for service I have visited. They were eager to learn what the issue was with my 2001 Jeep Grand Cherokee and took This is one of the best dealerships for service I have visited. They were eager to learn what the issue was with my 2001 Jeep Grand Cherokee and took the time to listen to me explain what was happening with the vehicle. The diagnosis on the vehicle was quick and accurate and explained to me in detail. Just a great experience.... More

Scheduled oil change From the moment I received a phone call notifying me it was time to schedule routine oil change and tire rotation to to picking up my car I was treate From the moment I received a phone call notifying me it was time to schedule routine oil change and tire rotation to to picking up my car I was treated with respect and friendliness. David Crawford was my maintenance rep and was very friendly arranging for a shuttle ride to and from home. Great service and a great atmosphere for a dealership that clearly takes pride in their business. More

What a blast! My husband and I did not know what we would be getting into when we came into West Hills but were plesently surprised. We got what we came for and are My husband and I did not know what we would be getting into when we came into West Hills but were plesently surprised. We got what we came for and are very very happy. Chad worked with us from 10am until 6pm to get us into what we loved. He is a dedicated man. Amelia in financing was very thurough and a wonderful agent to work with as well. Thank you West Hills CJD! More

Excellent Customer Service My family has been buying cars from Dallas Howell for years. He always gives us the best service and always works around what we need. I had come in My family has been buying cars from Dallas Howell for years. He always gives us the best service and always works around what we need. I had come in for an oil change on July 31st and asked about the paint that was peeling off my front fender. It turns out the paint job was done just prior to my purchase of the car. This awesome team took care of the re-paint, the rental and worked around my schedule to get the job done. This cost was done at their expense, not mine,. Again, they stood behind their name, their reputation and kept a very happy customer. It is this kind of service, the friendly atmosphere and the dedication of such honesty that will keep my family coming back to West Hills Chrysler-Jeep-Dodge-Ram. Well done, Dallas, Axel and Jeter. Thank you all for taking such great care of my family and keeping us safe on the road. Chris Wheeler More

These guys continue to impress We've just purchased our 8th vehicle from this dealership. As always, this was a great experience. Frank Jeffers and Amelia Reisman can always be co We've just purchased our 8th vehicle from this dealership. As always, this was a great experience. Frank Jeffers and Amelia Reisman can always be counted on to go the extra mile to make sure we are happy with our purchase. More

Overprice! Overprice! Overprice! I don't know any honest auto center. I will never take my car checked again by this company. They will find a way to charg Overprice! Overprice! I don't know any honest auto center. I will never take my car checked again by this company. They will find a way to charge you more even though you don't need it. More

service axel is outstanding with his service, he listens and then he acts. He provided superior customer service and axle is the reason I have come back to We axel is outstanding with his service, he listens and then he acts. He provided superior customer service and axle is the reason I have come back to West Hills Dodge. Thanks XO great job! More

Purchased my second jeep here I live in Enumclaw and we have a dealership in town, but I choose to travel over to West Hills in Bremerton (1.25 hours) to buy. John and Lance have s I live in Enumclaw and we have a dealership in town, but I choose to travel over to West Hills in Bremerton (1.25 hours) to buy. John and Lance have sold me 2 jeeps now and I will go back to them when I'm ready to purchase again. Honesty and the no haggling policy that this dealership has is a great incentive for me. I would like to thank Amelia as well, it was fun talking and doing business with you. Thanks again folks! More